Joshua Goodman, PMP
Director of Operations at ESP Solutions Group, Inc.- Claim this Profile
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Topline Score
Bio
Erin Thielman, GWCPM
Josh is a wonderful Project Manager. He is a person who I look up to as a mentor. Josh is always personable and has very good communication skills. He is organized and understands our business needs. It is a delight to work with Josh!
Bruce Curtis
My work was just a small part of what Josh was managing, and I never had any exposure to entire areas of his responsibilities. Even given my limited perspective, I was often impressed with his ability to manage a number of (often difficult) moving parts and issues with ease, keeping many people in many different organizations and locations all moving forward.
Erin Thielman, GWCPM
Josh is a wonderful Project Manager. He is a person who I look up to as a mentor. Josh is always personable and has very good communication skills. He is organized and understands our business needs. It is a delight to work with Josh!
Bruce Curtis
My work was just a small part of what Josh was managing, and I never had any exposure to entire areas of his responsibilities. Even given my limited perspective, I was often impressed with his ability to manage a number of (often difficult) moving parts and issues with ease, keeping many people in many different organizations and locations all moving forward.
Erin Thielman, GWCPM
Josh is a wonderful Project Manager. He is a person who I look up to as a mentor. Josh is always personable and has very good communication skills. He is organized and understands our business needs. It is a delight to work with Josh!
Bruce Curtis
My work was just a small part of what Josh was managing, and I never had any exposure to entire areas of his responsibilities. Even given my limited perspective, I was often impressed with his ability to manage a number of (often difficult) moving parts and issues with ease, keeping many people in many different organizations and locations all moving forward.
Erin Thielman, GWCPM
Josh is a wonderful Project Manager. He is a person who I look up to as a mentor. Josh is always personable and has very good communication skills. He is organized and understands our business needs. It is a delight to work with Josh!
Bruce Curtis
My work was just a small part of what Josh was managing, and I never had any exposure to entire areas of his responsibilities. Even given my limited perspective, I was often impressed with his ability to manage a number of (often difficult) moving parts and issues with ease, keeping many people in many different organizations and locations all moving forward.
Credentials
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Project Management Professional
Project Management Institute
Experience
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ESP Solutions Group, Inc.
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United States
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Software Development
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1 - 100 Employee
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Director of Operations
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Apr 2017 - Present
In this account executive/contracts officer role, I develop and maintain client relationships, provide client fulfillment and retention, and contract oversight and extension. I am responsible for making certain that all internal teammate and external client needs are met, and all questions are answered – no matter how tricky, challenging, or trivial. This means that under my watch, all Business and IT operations are best practice, standards-based, and running smoothly.In this role I actively • Manage stakeholder engagement processes• Work directly with executive and accounting teams to provide business and operations oversight• Conduct client invoicing, and accounts payable and receivable tracking• Perform financial and budget analysis• Audit and reduce ongoing operational costs • Develop and utilize operational methodologies and create repeatable processes that improve efficiency, communication, and collaboration. • Manage client relationships and expectations, and work closely with all clients to provide guidance, accommodate unique, state-specific business processes, regulations, and requirements.• Interface with state government related to contractual matters, daily business operations, and state-specific business requirements• Manage vendors, contractors, and subcontractors• Manage IT, facilities, and construction projects • Manage IT infrastructure and support operations• Manage proposal and business development processes• Provide program management oversight to all projects and project managers• Develop and maintain project management and operations documentation• Manage business operations policies and procedures• Develop contractual, business, financial, and marketing communications• Oversee office management operations• Maintain the corporate SharePoint site • Interface with property manager on matters related to lease and billing Show less
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Program Manager
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Apr 2011 - Apr 2017
In this role I developed, authored, and implemented ESP's Quality Project Management (QPM) methodology for state government projects, which continues to be used in every client engagement.My duties included managing communications with clients and subcontractors, planning and scheduling for state government data collection and reporting system implementations, and ensuring that deliverables, timelines, and budgets were successfully met. This resulted in the coordination of simultaneous, multi-year projects with a combined value of 6 million dollars and resource pools of up to 50 people. This position required skill in training, business analysis, requirements gathering, and project accounting. In this role developed business, sales and marketing, processes, and project communications. I had a track record of executing successful proposals, the design, writing, and copy-editing of technical papers, and detailed budget documentation. I also created training and procedure manuals and process-related documentation that resulted in increased organizational efficiency. Show less
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Senior Project Manager
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Apr 2006 - Apr 2011
• Managed clients, projects, and expectations• Managed the implementation and integration of statewide data collection and reporting systems• Served as the project manager for ESP's largest clients • Ensured that deliverables, timelines, and budgets were met • Responsibilities included requirements gathering, coordination of project tasks, invoicing and budget documentation, training, development and maintenance of successful client relationships, and management of communications with contractors and subcontractors Show less
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Project Manager
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Apr 2004 - Apr 2006
• Managed the implementation and integration of statewide data systems
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Electronic Data Systems
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Business / Insurance Analyst
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Apr 2003 - Jan 2004
• Served in a key project management role that supported the EDS project life cycle process by monitoring two high profile state government projects • Analyzed financial data and detected irregularities resulting in the reduction of Texas Medicaid accounts receivable balances by $5 million • Presented findings and recommended strategic initiatives to both state agencies and senior EDS management • Evaluated operational systems, defined business rules, and created program policy documentation, which included published updates to the Texas Medicaid Provider Procedures Manual Show less
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Grant Program Administrator
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Jul 2002 - Apr 2003
• Directed a statewide team of program monitors responsible for the evaluation of 1,300 grant programs and the review of $150 million in state and federal funding • Instrumental in the automation of the Office of the Governor’s Grant Tracking System, resulting in improved grant review processing turnaround time • Developed and implemented controls for the compliance and management of state governed grant programs • Built productive working relationships with grant programs and government officials • Increased program quality for recipients of state and federal victim’s assistance grant services • Provided recommendations, technical assistance, and quality assurance to ensure fiscal responsibility Show less
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Production Coordinator/Account and Project Manager
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2000 - 2002
• Coordinated the planning and production of professional trade and academic textbooks for Prentice Hall-PTR, Wadsworth, Addison-Wesley, Jossey-Bass, and McGraw-Hill/Mayfield • Managed scheduling, editorial, and proofreading functions, the processing of artwork for book placement, as well as pre-press, and archiving operations • Built solid client-partner relationships and delivered successful, quality projects in a timely manner • Coordinated the planning and production of professional trade and academic textbooks for Prentice Hall-PTR, Wadsworth, Addison-Wesley, Jossey-Bass, and McGraw-Hill/Mayfield • Managed scheduling, editorial, and proofreading functions, the processing of artwork for book placement, as well as pre-press, and archiving operations • Built solid client-partner relationships and delivered successful, quality projects in a timely manner
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First American Title
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United States
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Real Estate
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700 & Above Employee
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Project Manager, Technical Writer, and Research Analyst
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Aug 1995 - Feb 2000
• Executed special projects for the Vice President of Operations and Research, including the writing and editing of training and procedure manuals for data and loan processing • Supported the research and analysis of properties for the real estate industry • Executed special projects for the Vice President of Operations and Research, including the writing and editing of training and procedure manuals for data and loan processing • Supported the research and analysis of properties for the real estate industry
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Education
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1989 - 1993
University of Michigan
B.A., Liberal Arts and Sciences/Liberal Studies -
1996 - 1998
The University of Texas at Austin
M.A., Near and Middle Eastern Studies -
2005 - 2005
St. Edward's University
PMP, Project Management -
1984 - 1988
Southfield-Lathrup High School
Diploma
Community
