Experience

Vermont Rail System

• United States
• Truck Transportation
• 1 - 100 Employee

• IT Support Technician

  • Sep 2021 - Present



Technical Connection Inc.

• United States
• Staffing and Recruiting

• IT support (Temp)

  • Jan 2021 - Mar 2022

  Provide IT support for the EPIC project for UVM Provide IT support for the EPIC project for UVM



Farrell Distributing

• United States
• Wholesale
• 1 - 100 Employee

• IT Support Technician

  • May 2019 - Dec 2020

  • Handled general internal IT troubleshooting (laptops, software, printers, office suite) • Ordered supplies as needed • Worked with vendors for hardware support as needed • Created an access database to store inventory information for ease of access/management • Worked with Maas360, Exchange, Apple DEP, Logmein, VMware sphere, Mitel, Barracuda ESS • Worked on a project to replace employees old PC/Laptops with new units. Involving planning, setup and data migration • Handled general internal IT troubleshooting (laptops, software, printers, office suite) • Ordered supplies as needed • Worked with vendors for hardware support as needed • Created an access database to store inventory information for ease of access/management • Worked with Maas360, Exchange, Apple DEP, Logmein, VMware sphere, Mitel, Barracuda ESS • Worked on a project to replace employees old PC/Laptops with new units. Involving planning, setup and data migration



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Overnight Stocker

  • Apr 2017 - Aug 2017

  ➢ Stocker – Assist with unloading truck when needed ➢ Stocker – Unload pallets and store products onto shelves so store is ready for the next day

• CSA/Overnight Stock

  • Sep 2016 - Apr 2017

  ➢ CSA – worked with customers to identify needs and assist with locating products➢ CSA – Maintain store cleanliness and shelf stock



GlobalFoundries

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Operator

  • Jul 2015 - Apr 2016

  • Provided internal transport of products to labs • Verified wafer lot locations, and followed proper handling instructions • Worked with scribe and mapping equipment • ITAR training and certification • Provided internal transport of products to labs • Verified wafer lot locations, and followed proper handling instructions • Worked with scribe and mapping equipment • ITAR training and certification



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manufacturing Operator

  • Apr 2013 - Jun 2015

  • Provided internal transport of products to labs • Verified wafer lot locations, and followed proper handling instructions • Worked with scribe and mapping equipment • ITAR training and certification • Provided internal transport of products to labs • Verified wafer lot locations, and followed proper handling instructions • Worked with scribe and mapping equipment • ITAR training and certification



DialAmerica

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Agent

  • Aug 2012 - Nov 2012

  ➢ Did promotional sales over the phone to customers who had previously had the SiriusXM service. ➢ Dealt with many types of customers include irate, uninterested, and outrageous customers. ➢ Did promotional sales over the phone to customers who had previously had the SiriusXM service. ➢ Dealt with many types of customers include irate, uninterested, and outrageous customers.



Spectracom

• Rochester, New York

• IT-Desktop Support technician

  • Sep 2011 - Nov 2011

  • Provided internal level one IT support • Work consisted of password resets, server management, and troubleshooting • Worked on a proof of concept for VMware View PROJECTS: -At Spectracom I set up a proof of concept for VMware View 5. -Helped rewire the main server rack during a maintenance day. -Transferred license manager for ORCAD and Lattice onto a VM server while updating licenses (FLEXLM) • Provided internal level one IT support • Work consisted of password resets, server management, and troubleshooting • Worked on a proof of concept for VMware View PROJECTS: -At Spectracom I set up a proof of concept for VMware View 5. -Helped rewire the main server rack during a maintenance day. -Transferred license manager for ORCAD and Lattice onto a VM server while updating licenses (FLEXLM)