Lisa Nicholls FCIH MMICS
Executive Director Of Operations at Rooftop Housing Group- Claim this Profile
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Bio
Angie Marshall-Smith
I worked with Lisa and the Senior Management Team at Gloucester City Homes throughout its transition from ALMO to Registered Housing Provider by means of Large Scale Voluntary Transfer (LSVT) in March 2015. The process all-in-all took around 2.5 years. Throughout that time, Lisa proved her skills in housing management and also in particular in terms of managing negotiations. She showed a keen willingness to be involved in the major land and commercial transactions with the Council. Her calm and gentle manner was ideal for this situation and we quickly found a route through some difficult discussions with Lisa taking the lead. She was also willing to learn from the process and develop new skills, taking advice where necessary. Lisa has always been very polite and friendly to work with and I look forward to working with her at some time in the future.
Steve McCann
Lisa was a very good and well motivated student when she was studying for the Foundation Degree in Housing with Support. She demonstrated a very strong understanding of housing issues and was able to communicate her understanding excellently in class and in her assessed work. She managed to do all of these while have to deal with an extended period of change in the organisation in which she works as a senior manager, which is to her credit.
Angie Marshall-Smith
I worked with Lisa and the Senior Management Team at Gloucester City Homes throughout its transition from ALMO to Registered Housing Provider by means of Large Scale Voluntary Transfer (LSVT) in March 2015. The process all-in-all took around 2.5 years. Throughout that time, Lisa proved her skills in housing management and also in particular in terms of managing negotiations. She showed a keen willingness to be involved in the major land and commercial transactions with the Council. Her calm and gentle manner was ideal for this situation and we quickly found a route through some difficult discussions with Lisa taking the lead. She was also willing to learn from the process and develop new skills, taking advice where necessary. Lisa has always been very polite and friendly to work with and I look forward to working with her at some time in the future.
Steve McCann
Lisa was a very good and well motivated student when she was studying for the Foundation Degree in Housing with Support. She demonstrated a very strong understanding of housing issues and was able to communicate her understanding excellently in class and in her assessed work. She managed to do all of these while have to deal with an extended period of change in the organisation in which she works as a senior manager, which is to her credit.
Angie Marshall-Smith
I worked with Lisa and the Senior Management Team at Gloucester City Homes throughout its transition from ALMO to Registered Housing Provider by means of Large Scale Voluntary Transfer (LSVT) in March 2015. The process all-in-all took around 2.5 years. Throughout that time, Lisa proved her skills in housing management and also in particular in terms of managing negotiations. She showed a keen willingness to be involved in the major land and commercial transactions with the Council. Her calm and gentle manner was ideal for this situation and we quickly found a route through some difficult discussions with Lisa taking the lead. She was also willing to learn from the process and develop new skills, taking advice where necessary. Lisa has always been very polite and friendly to work with and I look forward to working with her at some time in the future.
Steve McCann
Lisa was a very good and well motivated student when she was studying for the Foundation Degree in Housing with Support. She demonstrated a very strong understanding of housing issues and was able to communicate her understanding excellently in class and in her assessed work. She managed to do all of these while have to deal with an extended period of change in the organisation in which she works as a senior manager, which is to her credit.
Angie Marshall-Smith
I worked with Lisa and the Senior Management Team at Gloucester City Homes throughout its transition from ALMO to Registered Housing Provider by means of Large Scale Voluntary Transfer (LSVT) in March 2015. The process all-in-all took around 2.5 years. Throughout that time, Lisa proved her skills in housing management and also in particular in terms of managing negotiations. She showed a keen willingness to be involved in the major land and commercial transactions with the Council. Her calm and gentle manner was ideal for this situation and we quickly found a route through some difficult discussions with Lisa taking the lead. She was also willing to learn from the process and develop new skills, taking advice where necessary. Lisa has always been very polite and friendly to work with and I look forward to working with her at some time in the future.
Steve McCann
Lisa was a very good and well motivated student when she was studying for the Foundation Degree in Housing with Support. She demonstrated a very strong understanding of housing issues and was able to communicate her understanding excellently in class and in her assessed work. She managed to do all of these while have to deal with an extended period of change in the organisation in which she works as a senior manager, which is to her credit.
Experience
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Rooftop Housing Group
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United Kingdom
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Facilities Services
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1 - 100 Employee
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Executive Director Of Operations
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Apr 2022 - Present
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Housing Director
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Feb 2020 - Apr 2022
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Platform Property Care Limited
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Worcestershire, England, United Kingdom
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Non Executive Director
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Aug 2021 - Present
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GLOUCESTER CITY MISSION
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United Kingdom
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Writing and Editing
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1 - 100 Employee
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Board Trustee
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Feb 2019 - Present
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Gloucester City Homes
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United Kingdom
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Non-profit Organization Management
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100 - 200 Employee
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Assistant Director of Housing Services
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Mar 2018 - Feb 2020
Responsible for Tenancy, ASB, Income Collection, Homeless, Sheltered Housing, Tenancy Sustainability and commercial services Lifelink alarms, Telecare and Responder Services
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Assistant Director - Housing and Commercial Development
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Oct 2015 - Mar 2018
As Assistant Director of Housing and Business Development i have full responsibility for Tenancy Services, Estate Services, ASB, independent Living, Homeless Services, Lifeline Alarms as well as a range of Commercial Services.Ultimately my role is to ensure that GCH organisation objectives are achieved in line with both our Corporate and Business Plan.My role essentially ensure that GCH complies with current legal, statutory and regulatory obligations as well as ensuring that at an operational level there is full compliance and robust procedures for operational delivery.
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Head of Housing and Business Development
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Mar 2011 - Oct 2015
As Head of Housing and Business Development I am responsible for Independent Living , Homeless Services, Lifelink Alarms, Tenancy Services, Customer Services, Anti-Social Behaviour, Estate Services, Social Enterprise and Business Development.I ensure that the company’s strategic objectives are achieved within the business plan, the business development strategy and the annual delivery plan, providing a reports to the Executive Management Team, Customer Forum and our Board on key issues as required.In Partnership with the Executive Management Team I develop existing and identify new services agree priorities and work effectively with line managers to ensure effective implementation and monitoring arrangements are in placeEssential to my role is ensuring I translate the strategic and operational objectives of Gloucester City Homes into successful delivery of services for our customers.I ensure that Gloucester City Homes complies with current and future legislation, drafting, developing and maintaining effective working policies and procedures to ISO 9001 compliance and thereby ensuring that the company achieves its objectives and fulfils its statutory obligations.'In addition I work closely with the Head of Financial Services in developing and monitoring service budgets, securing efficiencies and value for money as a key requirement of the company’s financial strategies. I provide relevant professional and management support through formal and informal reports to the Executive and Senior Management Team including the Board as and when required.Essentially I operate and ensure my teams operate in accordance with the organisation’s employment policies & practices, governance arrangements, financial regulations and other relevant statutory and/or professional requirements.
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Head of Customer Services and Community Investment
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Jun 2009 - Mar 2011
In this role I have led and managed the Resident Involvement and Customer Services Team ensuring the highest standards of service and performance, overseeing all Resident and Community Involvement including the promotion and development of resident involvement and have led Customer Service Excellence throughout Gloucester City Homes (GCH).From September 2010 role expanded to meet a short term business need that resulted in additional responsibility for the Estate Services, Neighbourhood Services and Anti-Social behaviour teams. In December 2010 my responsibility was extended further on the same basis to be responsible for the following service areas: Resident involvement, Customer Services, Estate Service, Income Management, Leasehold Services, Anti-Social Behaviour, Neighbourhood ServicesI’m responsible for achieving specific key strategic objectives and activities through developing strategy, service improvements and business development opportunities. I ensure that GCH’s commitment to customer service and resident involvement is strong. Last year I have ensured the on-going development of GCH Customer’s First, Resident and Community Involvement strategies as well as the Residents Business Plan. In addition I contribute to the development other key strategic documents such as the Strategic Business Plan, our Delivery Plan and our first Annual Report to tenants in support of the TSA’s requirements.
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Customer Services and Community Investment Manager
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Jun 2007 - Jun 2009
Within this role I was responsible for leading and managing the Resident Involvement team and Customer Services Team and in addition the Estate Services Team and Communications and Marketing.I developed customer service excellence ensuring the highest standards of service, performance and promotion and maximisation of involvement throughout Gloucester City Homes.In addition I delivered business and service improvements through management of key projects including ICT, company communications, management of change, external recognition and best value review and inspection recommendations.Integral to my success the Identification, seeking and managing new partnerships/development programmes from negotiation to project inception and delivery, conforming at all times to GCH policies and procedures, regulatory codes, appropriate legislation and guidance.
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WM Housing Group
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United Kingdom
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Civic and Social Organizations
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1 - 100 Employee
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Board Member of West Mercia Homes Ltd
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May 2016 - Dec 2017
To ensure that West Mercia Homes Ltd and WM Housing Group's mission is fulfilled through the setting of strategic direction, business objectives and policy within the groups framework. Ensure that all corporate activity satisfies legal, regulatory and group requirements. Ensuring that prudent ad effective controls are in place that enables risk to be assessed and managed accordingly to ensure on-going viability. Evaluate and monitor performance of West Mercia, the executive and senior team.
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Emmaus UK
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United Kingdom
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Non-profit Organization Management
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1 - 100 Employee
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Trustee
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May 2014 - Sep 2015
Responsibility together with other Trustees to manage and administer the Emmaus Gloucester charity. I have joint responsibility for directing the affairs Emmaus ensuring that it delivers its charitable aims and objectives. Responsibility together with other Trustees to manage and administer the Emmaus Gloucester charity. I have joint responsibility for directing the affairs Emmaus ensuring that it delivers its charitable aims and objectives.
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Community
