Experience

Famly

• Denmark
• Software Development
• 100 - 200 Employee

• Customer Support Specialist

  • Aug 2022 - Present

• Customer Success Specialist

  • Mar 2022 - Aug 2022



FirstSteps - The No.1 Nursery Management Software

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Support Technician

  • Nov 2013 - Mar 2022

  - Supporting daily system operations for FirstSteps users by telephone, email and post. - Identifying problems and expediting a solution to provide and maintain an excellent customer service and meet targets within our service level agreements. - Installation and upgrading of systems by use of remote desktop dial-in applications. - Providing user level software support on Microsoft products and other business applications such as Sage if appropriate. - Logging all requests in our FirstSteps client database and carrying out follow-up support action as appropriate. - Preparing knowledge based documentation to support queries for the software. - To participate as both an individual and team member in order to carry out any additional tasks as required for the benefit of FirstSteps Software and its customers. - Test the FirstSteps software to ensure there are no bugs. Show less



SMB College Group

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• IT Technician

  • Nov 2011 - Sep 2013



Fullhurst Community College

• IT Technician

  • Mar 2008 - Jul 2011