Project Manager

• May 2021 - Present

Contractor Department Coordinator

• Aug 2019 - May 2021

• Strategic backend Salesforce build out of Sales and Service processes including Custom Objects, Lead flow, and Reporting as well as being the Salesforce expert for the organization.• Planning, development, and roll out of organization’s Customer Service department; ensuring less than 24-hour response rate to incoming cases, and documentation of case management in Salesforce.• Supporting COO and VP of Operations by performing complex business analytics to provide clear and concise reports of sales opportunities and closes. • Collaboration with various departments to ensure successful webinar launches.• Development and documentation of company Policy and Procedure.• Co-chair of the Race & Diversity Committee that is working to implement a company culture that is inclusive and open to engaging in relevant conversations.

Operations Manager

• Nov 2018 - Jan 2020

• Collaboration with ministry leaders and departments for strategic planning, implementation, and success of various church events. Events range from 50 participants to 500. • Successful increase of participant engagement in Marriage and Family ministries by planning and executing tailored marketing plans in timely, efficient manner. • Activities have included material preparation, communications, registration, personal volunteer development, room reservations, catering & monitoring financials.

Client Care Co

• Feb 2017 - Nov 2018

• Increased revenue by developing and implementing plans to enhance scheduling, communication, & streamline processes that improved efficiency of team member and client collaboration. • Managed contract execution to ensure compliance and successful transaction closings.• Established clear goals and guidelines for clients that ensured understanding of client expectations.• Oversaw preparation of home listings for market. • Increased revenue by developing and implementing plans to enhance scheduling, communication, & streamline processes that improved efficiency of team member and client collaboration. • Managed contract execution to ensure compliance and successful transaction closings.• Established clear goals and guidelines for clients that ensured understanding of client expectations.• Oversaw preparation of home listings for market.

Family Care Provider

• Jan 2015 - Dec 2016

• Cared for Marquez children on day to day basis which included outings to expose children to stimulating experiences outside the home. • Increased parental awareness of developmental achievements and delays. • Fostered caring, fun environment to promote belonging and growth. • Cared for Marquez children on day to day basis which included outings to expose children to stimulating experiences outside the home. • Increased parental awareness of developmental achievements and delays. • Fostered caring, fun environment to promote belonging and growth.

Sales Associate

• Feb 2014 - Nov 2014

• Empowered clients through personal stylist services in order to increase customer satisfaction and improve departmental sales. • Managed plus-size department merchandise displays and customer service to promote product sales. • Empowered clients through personal stylist services in order to increase customer satisfaction and improve departmental sales. • Managed plus-size department merchandise displays and customer service to promote product sales.

Nurse's Assistant

• Jul 2006 - Dec 2013

• Provided support to nurses during various medical tasks to ensure maximum patient physical and mental comfort. • Monitored chemotherapy patients’ vital signs and bodily fluids to verify patients’ health status. • Coordinated patient appointments and registration to allow for smooth transitions from one department to another. • Provided support to nurses during various medical tasks to ensure maximum patient physical and mental comfort. • Monitored chemotherapy patients’ vital signs and bodily fluids to verify patients’ health status. • Coordinated patient appointments and registration to allow for smooth transitions from one department to another.