Experience

Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Network Product Owner

  • Sep 2022 - Present



Genoa Telepsychiatry

• United States
• Mental Health Care
• 1 - 100 Employee

• Product Manager

  • Sep 2020 - Sep 2022

  United States Managed roadmap for engineering teams working on a care delivery platform and a provider portal and contributed to the company strategy by evaluating different programs to improve access to mental health care.



Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Product Manager

  • Nov 2017 - Jun 2020

  Define product strategy for submission services. Collaborate with finance, marketing, development, operations, legal, compliance and other stakeholders to successfully launch software products and enhancements



Verscend

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Product Manager

  • May 2015 - Nov 2017

  As a product manager, I take input from the Centers for Medicare & Medicaid Services (CMS) guidance, the business rules for the Affordable Care Act (ACA), internal and external clients, the architectural team, and my own experience and knowledge of the system to prioritize the work for two product offerings. Under this role, I talk to our clients on a regular basis to take their input and support them on any issues they might be experiencing with their data and/or the system, I communicate with… Show more As a product manager, I take input from the Centers for Medicare & Medicaid Services (CMS) guidance, the business rules for the Affordable Care Act (ACA), internal and external clients, the architectural team, and my own experience and knowledge of the system to prioritize the work for two product offerings. Under this role, I talk to our clients on a regular basis to take their input and support them on any issues they might be experiencing with their data and/or the system, I communicate with Client Services and Data Operations to understand the issues that have the most impact on their daily operations and with the clients, as well as to establish expectations on timelines and work being developed. One of the main purposes of this role is to allow visibility of the product roadmaps across all levels of the organization. Additionally, I also help train internal clients in our product, and help the teams with creating better requirements and QA practices. Show less



CapTech

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Consultant

  • Jan 2013 - May 2015

  As a consultant for Verisk Health, I performed several roles as needed by the company. I implemented and provided support to clients and help them improve their submission rate. To achieve this, I performed data analysis on their data, talked to the clients to understand how their system worked and created and prioritized the features necessary to be able to clean and process this client’s data. Once the features were created, I worked with the development team and helped with QA of the… Show more As a consultant for Verisk Health, I performed several roles as needed by the company. I implemented and provided support to clients and help them improve their submission rate. To achieve this, I performed data analysis on their data, talked to the clients to understand how their system worked and created and prioritized the features necessary to be able to clean and process this client’s data. Once the features were created, I worked with the development team and helped with QA of the features, as well as the operational tasks needed to process the client’s data.

• Consultant

  • Dec 2011 - Dec 2012

  Richmond, VA As a consultant, my main goal is to look after my client's best interest. Under this role, I have had the opportunity to do Quality Analysis, Business Analysis, Data Analysis, SQL scripting, interface with external clients to gather their needs, prioritize work, train team members and be a scrum master.



Altep, Inc

• Solutions Architect

  • Dec 2008 - Dec 2011

  As a solution architect, I provided custom solutions to our clients, debugged production defects, interfaced with clients to understand their needs, created processes to streamline internal processes to improve turnaround times for our clients and coordinated efforts across separate teams to achieve company deadlines.



Altep, Inc.

• Software Engineer

  • Aug 2007 - Dec 2008

  As a software engineer, I collaborated in architecture and design of our product, developed in C#, Javascript, and created stored procedures in SQL. I also analyzed and improved SQL execution plans, performed quality analysis, provided technical client support and participated in product deployment and validation.



The University of Texas at El Paso

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Aug 2006 - May 2007

  Fall 2006: Data Structures and Algorithms class Spring 2007: Advanced Object Oriented Programming class

• Peer leader coordinator

  • Aug 2006 - May 2007

  The University decided to start a Peer-Led Team Learning program. I was hired to research the teaching techniques involved and to help create and implement a training plan for the peer facilitators.