Judy Cassidy
Senior Sales Executive at Travel Outlook – The Premier Hotel Call Center™- Claim this Profile
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Bio
Ali Thompson
Working with Judy during our partnership at Metropolis Resort was an invaluable experience for me. Judy's knowledge of the hospitality, sales, and distribution realms not only helped set up the infrastructure of the Sales/Revenue Management team at The Metropolis Resort, but also aided me in furthering my understanding. Judy is a leader, she is very hands on with clients, partners, and colleagues, ensuring a flawless final product. It is obvious to anyone who has worked with Judy that she has a pride in her work, and the upstanding way in which she accomplishes it. I can't recommend working with Judy enough.
Darlene Nolen
It was such a pleasure to work with Judy while she was with InnLink as an Account Manager. She was always willing to go the extra mile to make sure the client's needs were met in a timely manner. She and I had the opportunity to work together on many occassions to make sure the client understood the product and to make sure that the hotel's information was displayed in the numerous travel distribution channels correctly to maximize revenue. She is and will always be a great friend.
Ali Thompson
Working with Judy during our partnership at Metropolis Resort was an invaluable experience for me. Judy's knowledge of the hospitality, sales, and distribution realms not only helped set up the infrastructure of the Sales/Revenue Management team at The Metropolis Resort, but also aided me in furthering my understanding. Judy is a leader, she is very hands on with clients, partners, and colleagues, ensuring a flawless final product. It is obvious to anyone who has worked with Judy that she has a pride in her work, and the upstanding way in which she accomplishes it. I can't recommend working with Judy enough.
Darlene Nolen
It was such a pleasure to work with Judy while she was with InnLink as an Account Manager. She was always willing to go the extra mile to make sure the client's needs were met in a timely manner. She and I had the opportunity to work together on many occassions to make sure the client understood the product and to make sure that the hotel's information was displayed in the numerous travel distribution channels correctly to maximize revenue. She is and will always be a great friend.
Ali Thompson
Working with Judy during our partnership at Metropolis Resort was an invaluable experience for me. Judy's knowledge of the hospitality, sales, and distribution realms not only helped set up the infrastructure of the Sales/Revenue Management team at The Metropolis Resort, but also aided me in furthering my understanding. Judy is a leader, she is very hands on with clients, partners, and colleagues, ensuring a flawless final product. It is obvious to anyone who has worked with Judy that she has a pride in her work, and the upstanding way in which she accomplishes it. I can't recommend working with Judy enough.
Darlene Nolen
It was such a pleasure to work with Judy while she was with InnLink as an Account Manager. She was always willing to go the extra mile to make sure the client's needs were met in a timely manner. She and I had the opportunity to work together on many occassions to make sure the client understood the product and to make sure that the hotel's information was displayed in the numerous travel distribution channels correctly to maximize revenue. She is and will always be a great friend.
Ali Thompson
Working with Judy during our partnership at Metropolis Resort was an invaluable experience for me. Judy's knowledge of the hospitality, sales, and distribution realms not only helped set up the infrastructure of the Sales/Revenue Management team at The Metropolis Resort, but also aided me in furthering my understanding. Judy is a leader, she is very hands on with clients, partners, and colleagues, ensuring a flawless final product. It is obvious to anyone who has worked with Judy that she has a pride in her work, and the upstanding way in which she accomplishes it. I can't recommend working with Judy enough.
Darlene Nolen
It was such a pleasure to work with Judy while she was with InnLink as an Account Manager. She was always willing to go the extra mile to make sure the client's needs were met in a timely manner. She and I had the opportunity to work together on many occassions to make sure the client understood the product and to make sure that the hotel's information was displayed in the numerous travel distribution channels correctly to maximize revenue. She is and will always be a great friend.
Credentials
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Certified Travel Associate (CTA)
Career on VacationNov, 2021- Oct, 2024
Experience
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Senior Sales Executive
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Sep 2022 - Present
Teaming up with Travel Outlook as their new Senior Sales Executive is quite possibly the best career decision made to date! When considering a vertical career shift, it was important to me to select a company that I respected, know and trust to be the best of the best in their class – Travel Outlook checked all of the right boxes for me! I’m excited to lead sales initiatives designed to increase net operating income for hotels and resorts, nationwide. Innovations such as our custom off-site central reservations (CRO) service that serves as either a primary or overflow reservations department for hotels. And introducing Annette! May I say I love this this service!! Annette is the hospitality industry’s FIRST AI-powered virtual hotel agent. Annette’s technology allows your customers to lead the conversation with natural, human-like interactions. She can answer up to 60% of the calls for the front desk team, freeing them to interact with on-site guests and saving on fixed labor expense. Hotel management is complex enough; then factor in the challenges the (post)-Pandemic brought to the table, well – it makes hotel management tough for everyone! Multi-tasking front office staff just doesn’t have the time to maximize room revenues on reservation calls; even on a good day IF all staff show up! We help solve this problem and lessen the burden by designing the right, custom approach for the unique needs of our clients. Whether our client is a hotel chain or an individual hotel, we can tailor an effective, custom plan to optimize voice revenue and improve guest satisfaction. Send me a message to schedule a demo and see how Travel Outlook’s services can enhance your existing model, improve on customer satisfaction and increase revenue.
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Travel Designer | Hospitality Consultant
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Jan 2009 - Present
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Education
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1995 - 1996
Seattle Central College
Psychology -
1997 - 1997
Carlson Hospitality Management
yes, Hospitality Management -
Eldon
Community
