Experience

Apsona

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Lead

  • Dec 2022 - Present

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Percolator Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Practice Lead

  • Oct 2020 - Dec 2022

  United States •Project Manager on 7 agile Salesforce implementation projects in last 12 months, leading internal developers and client staff •Managed 5 discovery projects in last 12 months, creating roadmaps and user stories leading to successful implementations •Train clients regularly on Salesforce, Campaign Monitor, Form Assembly, Click and Pledge, Data Loader, Zapier, and more •Resource all upcoming projects on a weekly basis with staff and contractors to keep schedules full and… Show more •Project Manager on 7 agile Salesforce implementation projects in last 12 months, leading internal developers and client staff •Managed 5 discovery projects in last 12 months, creating roadmaps and user stories leading to successful implementations •Train clients regularly on Salesforce, Campaign Monitor, Form Assembly, Click and Pledge, Data Loader, Zapier, and more •Resource all upcoming projects on a weekly basis with staff and contractors to keep schedules full and balanced •Contribute to the management team, providing strategy, insight, and expertise on internal operations and company goals •Integrated dozens of 3rd party apps with Salesforce including Email Marketing, Donation, and Event Platforms •Voluntarily co-managed a monthly Nonprofit Salesforce Admin User Group that provided free training to dozens of admins

• Client Success Coordinator

  • Oct 2016 - Oct 2020

  San Francisco Bay Area •Built Retainer program from scratch, reducing non-billable time and increasing staff capacity •Increased retainer clients by 58% from 10 to 17 between 2016-2020, resulting in $134,400 of additional annual revenue •Maintained strong working relationships with all stakeholders, meeting monthly to prioritize and assign tasks •Project Manager on a project that designed a system for distributing $85 million in COVID-19 relief to 19,500 families •Project Manager on 6 agile development… Show more •Built Retainer program from scratch, reducing non-billable time and increasing staff capacity •Increased retainer clients by 58% from 10 to 17 between 2016-2020, resulting in $134,400 of additional annual revenue •Maintained strong working relationships with all stakeholders, meeting monthly to prioritize and assign tasks •Project Manager on a project that designed a system for distributing $85 million in COVID-19 relief to 19,500 families •Project Manager on 6 agile development implementation projects, working smoothly with cross-functional teams •Contributed regularly as a Salesforce developer on implementation teams



Sacred Heart Community Service

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Director of Essential Services and Salesforce Administrator

  • Aug 2010 - Oct 2016

  San Jose, Ca •Director of 3 cross-functional teams that collectively provided essential goods to 30,000 low-income families •Hired 12+ positions including 3 manager positions, Served on 20+ interview panels across programs •Project Manager (client-side) on Salesforce implementation project, balancing all stakeholder input on the project goals •Created streamlined real-time dashboards that automated quarterly reporting to funding entities like HUD and CSBG •Project Manager on annual Holiday… Show more •Director of 3 cross-functional teams that collectively provided essential goods to 30,000 low-income families •Hired 12+ positions including 3 manager positions, Served on 20+ interview panels across programs •Project Manager (client-side) on Salesforce implementation project, balancing all stakeholder input on the project goals •Created streamlined real-time dashboards that automated quarterly reporting to funding entities like HUD and CSBG •Project Manager on annual Holiday program that utilizes 500+ volunteers to distribute 7000 food boxes, and 15,000 toys •Implemented org-wide automated phone routing system and designed emergency egress posters on Adobe Illustrator •Provided strategy and expertise to the Executive Director on organization goals as a member of the senior leadership team

• Weatherization Manager

  • May 2010 - Aug 2010

  1381 S. First Street, San Jose, Ca 95110 •Developed a new program from scratch, funded by LIHEAP, to provide free weatherization services to low-income households •Purchased equipment, supplies, vehicles, and secured a warehouse space to house staff and equipment •Hired 5 weatherization staff to assist in building up the program and continue the hiring process



Sacred Heart Community Service

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Lead Pantry Coordinator

  • Aug 2007 - Feb 2010

  San Jose, Ca •Oversaw operations of the most active pantry program in Santa Clara County, serving food to 350-500 families per day •Managed 30-80 volunteers per day to distribute 3 million lbs. of food annually •Provided empathetic support to community members in vulnerable life situations



Legend Theatrical

• United States
• Entertainment Providers
• 1 - 100 Employee

• Set Designer, Shop Foreman

  • Jul 2002 - Aug 2007

  Scotts Valley, Ca •Consulted with clients and designed theatrical and trade show sets according to client vision and budget using Vectorworks, Sketchup, Adobe Photoshop •Managed shop staff in the design, construction, and installation of sets. •Provided onsite lighting, sound, scenic, and stage management services



Valley Christian Schools

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Theater Department Technical Director

  • Jan 2001 - Jul 2002

  San Jose, Ca Designed theatrical and dance sets for student productions Taught theatrical design and construction techniques to stagecraft students, including hands on experience working on each season's performances Developed an extracurricular team of student stagehands to manage every performance of the season Developed students self esteem, project management skills, and professional potential through real world experience leading many alumni to gain employment in the arts industry