Experience

TimeXperts Pvt. Ltd.

• Pakistan
• Software Development
• 100 - 200 Employee

• Application Consultant

  • Dec 2020 - Present

  Role & Responsibilities as an Application Consultant: • Assessed Production environment upgrades • Tracked and managed issues via Salesforce or Jira during customer UAT • Performed Functional, Unit, System, and Smoke Testing of all modules • Configured, Debugged, and investigated upgrade issues using the RDBMS DB Visualizer tool • Estimated work effort and communicated with Project Managers, Team Leads & other related Stakeholders on Project's status • Collaborated and shared experience in informational meetings to improve team performance and delivery • Partnered with all internal and offshore teams during the project phase to ensure successful customer implementation. • Completed more than 20 projects of upgrade • Provided Mentorship to new internal team members • Oversaw implementation of new programs for user training and support • Provided software recommendations to assist clients in meeting business objectives • Communicated with clients consistently to achieve requirements • Participated with clients in discussion meetings • Worked closely with other team members in such tasks as troubleshooting and debugging • Updated technical documentation, product specifications, and technical training materials • Resolved system test and validation problems to provide normal program functioning • Assisted with the creation of user manuals • Conducted scheduled system upgrades to maximize performance • Explained project technical risks and benefits during the project kick-off Show less



Mexyon Agency

• 15-C, Phase II, DHA

• Software Support Officer

  • Mar 2016 - Sep 2020

  Responsibilities as Support Officer in Mexyon Agency  ITIL incident management (IM), diagnose and escalate procedures to restore service.  Allocating issues to relevant resources for quick resolution.  Coordination with team and customer to address the main issues.  Customer Technical Support (Related to System/PC).  Escalating incidents to other teams to ensure timely resolution.  Conducting training and interaction with software for the customer at their business doorstep.  Detecting and recording incident details.  Database Management (Mysqli) of client and Website Front-End Development  Beta-Testing (UAT), Performing UATs and provide results to the team.  Sms Marketing and Loyalty Sms Controlling.  Contacting, invoicing, and charging clients from the balance due reports.  Payments and previous records' check and balance. Responsibilities as Key Account Manager in Mexyon Agency  Client Meetings and Trainings.  Contacting New business Owners (Software Product Marketing)  Data Entry, Data Correction and Data Reports.  Data Import/Export, Reports from Mysqli when required.  Procurement (Stock Status Checking and Inventory Balancing)  Basic Account Vouchers (Office Expenses, Files and reports management)  Printing, Scanning Reports and Contracts. Responsibilities as Web & Graphic Designer in Mexyon Agency  Graphic Designing (Banners, Logos, Social Media Posts, Clips, GIF) and Video Editing.  Responsive Websites Customization (Html, CSS, Bootstrap, MVC, PHP Code-igniter).  Digital Media Marketing and strategic planning.  Online Shopify E-commerce Store Handling (Gift Stores, Cosmetic Stores).  Social Media Campaigns (Live Interviews, Acting, Vines etc)  Print Media (Gift Store Orders) Designing of the sample gift order till the order Confirmation to Final Product Delivery.  Business Promotional planning (Social Media Marketing, Sms Marketing, Deals Designing) Show less



Asia Digital

• Karāchi, Sindh, Pakistan

• Web and Graphic Designer

  • Aug 2015 - Mar 2016

  Responsibilities as Web & Graphic Designer in Asia Digital (Remote Working)  Website Customizations and themes update.  Print Media designing and creating souvenirs samples on Photoshop  Designing Banners, Pamphlets, business cards  Updating Ecommerce website’s product images Responsibilities as Web & Graphic Designer in Asia Digital (Remote Working)  Website Customizations and themes update.  Print Media designing and creating souvenirs samples on Photoshop  Designing Banners, Pamphlets, business cards  Updating Ecommerce website’s product images



Pakistan International Airlines

• Pakistan
• Airlines and Aviation
• 700 & Above Employee

• Web Designer - Intern

  • Jul 2015 - Aug 2015

  Responsibilities as Web Designer in PIA Training Center  Website front-end development  Website existing theme customizations Responsibilities as Web Designer in PIA Training Center  Website front-end development  Website existing theme customizations



ComSouls Technologies

• Pakistan
• Software Development
• 1 - 100 Employee

• Web & Graphic Designer

  • Sep 2014 - Jun 2015

  Responsibilities as Web & Graphic Designer in ComSouls  Front-end development (Html, CSS)  Theme Customization  Digital Media Posts and ads  Graphic Designing and Video Editing  Visiting clients for product demos and trainings Responsibilities as Web & Graphic Designer in ComSouls  Front-end development (Html, CSS)  Theme Customization  Digital Media Posts and ads  Graphic Designing and Video Editing  Visiting clients for product demos and trainings



SBHE Trust

• Karāchi, Sindh, Pakistan

• Web & Graphic Designer

  • Jun 2010 - Aug 2014

  Responsibilities as Web & Graphic Designer in SBHE  Graphic Designing (Cover pages, Pamphlets, banners etc)  Web Page design (HTML / CSS / Dream viewer)  Email Marketing Responsibilities as Admin in SBHE  Data Entry  Record Management  Donation Receipt Provider Responsibilities as Web & Graphic Designer in SBHE  Graphic Designing (Cover pages, Pamphlets, banners etc)  Web Page design (HTML / CSS / Dream viewer)  Email Marketing Responsibilities as Admin in SBHE  Data Entry  Record Management  Donation Receipt Provider