Firefighter / EMT

• Oct 2018 - Present

Logistics Civil Augmentation Program (LOGCAP) Professional

• Nov 2020 - Nov 2022

Served as a LOGCAP Professional and Manager for 18 months overseeing the first efforts implementing LOGCAP V in support of AlliesWelcome. Part of a trained and ready LOGCAP program management unit capable of supporting Joint-Inter-Agency, and Multi-NationalOperations and Exercises; providing global contract support to the warfighter; coordinating service support to units to analyze gaps in organic sustainment capabilities and assisting the requiring unit in obtaining LOGCAP capabilities to… Show more Served as a LOGCAP Professional and Manager for 18 months overseeing the first efforts implementing LOGCAP V in support of AlliesWelcome. Part of a trained and ready LOGCAP program management unit capable of supporting Joint-Inter-Agency, and Multi-NationalOperations and Exercises; providing global contract support to the warfighter; coordinating service support to units to analyze gaps in organic sustainment capabilities and assisting the requiring unit in obtaining LOGCAP capabilities to meet their mission requirements. Liaisons to senior commanders, contractors, and administrative Contracting Officers (ACO). Responsible for facilitating and supporting the LOGCAP program at Camp As Sayliyah (CAS) contract worth $92M annually. • Awarded Meritorious Service Medal (MSM) and Army Commendation Medal (ARCOM) for exceptionally meritorious service while assigned as the LOGCAP NCOIC in support of Operation Inherent Resolve, Allies, Refuge/ Welcome, and Spartan Shield. • Conducted weekly sync meetings, detailing project updates with the required activity, DPW, and all project managers. • Prepared and conducted weekly high-level General Officer level updates for over Seventy-one activated service lines and contractor capabilities. • Led multiple workgroup sessions developing requirements, most of which were successfully executed on the contract. • Trained over 90 new LOGCAP V Contract Officer Representatives (CORs) on LOGCAP V processes and procedures, saving many hours of inefficiencies within the workflow. • Planned, organized, and conducted Technical Evaluations for over 10 LOGCAP projects worth over $101M.; includes the base year and option year one validation with higher HQ. • Led LCP for a no-notice emergency mission to reopen CAS as a Long-Term SafeHaven (LTSH) to receive Afghan refugees and Special Immigration Visa Applicants(SIVAs) in support of Operations Allies Refuge.

Senior Trainer

• Oct 2017 - Nov 2020

Observer Coach / Trainer

• Nov 2012 - Oct 2017

Senior Drill Sergeant

• Jan 2010 - Nov 2012

Drill Sergeant

• Jul 2006 - Jan 2010

Chief Operating Manager / Managing Partner

• May 2012 - Jun 2021

They spearheaded workflow strategy and organization of all important business and franchise processes. Duties include reviewing the efficiency of current business functions, planning changes, and updating day-to-day operations. Collaborating with other executive staff to set and meet business objectives · Achieved goals of staffing and training certification by hiring qualified management candidates and training them to perform to franchise standards and by ensuring Restaurant Managers hire… Show more They spearheaded workflow strategy and organization of all important business and franchise processes. Duties include reviewing the efficiency of current business functions, planning changes, and updating day-to-day operations. Collaborating with other executive staff to set and meet business objectives · Achieved goals of staffing and training certification by hiring qualified management candidates and training them to perform to franchise standards and by ensuring Restaurant Managers hire and train their staff to do the same · Conducted store reviews, certification reviews, and unannounced store visits as needed to evaluate the quality of service, friendliness, cleanliness, and management operations of each restaurant and leaves detailed action steps for improvement · Supervised restaurant management through appropriate communication, delegation, follow-up, and discipline; conducted meetings and store visits to ensure direction is implemented correctly and that all restaurants operate consistently according to defined standards. · Oversee security/safety audits and performs the duties associated with cash management to ensure a safe and secure work environment for all Colleagues. · Headed operations, HR, and accounting and partnered with the COO in sales management so that sufficient investment capital could be budgeted for near-term growth targets Show less They spearheaded workflow strategy and organization of all important business and franchise processes. Duties include reviewing the efficiency of current business functions, planning changes, and updating day-to-day operations. Collaborating with other executive staff to set and meet business objectives · Achieved goals of staffing and training certification by hiring qualified management candidates and training them to perform to franchise standards and by ensuring Restaurant Managers hire… Show more They spearheaded workflow strategy and organization of all important business and franchise processes. Duties include reviewing the efficiency of current business functions, planning changes, and updating day-to-day operations. Collaborating with other executive staff to set and meet business objectives · Achieved goals of staffing and training certification by hiring qualified management candidates and training them to perform to franchise standards and by ensuring Restaurant Managers hire and train their staff to do the same · Conducted store reviews, certification reviews, and unannounced store visits as needed to evaluate the quality of service, friendliness, cleanliness, and management operations of each restaurant and leaves detailed action steps for improvement · Supervised restaurant management through appropriate communication, delegation, follow-up, and discipline; conducted meetings and store visits to ensure direction is implemented correctly and that all restaurants operate consistently according to defined standards. · Oversee security/safety audits and performs the duties associated with cash management to ensure a safe and secure work environment for all Colleagues. · Headed operations, HR, and accounting and partnered with the COO in sales management so that sufficient investment capital could be budgeted for near-term growth targets Show less

Service Manager

• Feb 2003 - Apr 2012

Responsible for hiring and performance management; managing the overall performance of a team of eleven Service Sales Representatives; providing leadership by fostering a safe working environment; successful resolution of customer-related issues; training a team on effective sales techniques; performing goodwill of customers, maintaining a high level of customer satisfaction; achieving sales, profit, inventory, and payroll goals; managing a budget; and dealing with operational issues that… Show more Responsible for hiring and performance management; managing the overall performance of a team of eleven Service Sales Representatives; providing leadership by fostering a safe working environment; successful resolution of customer-related issues; training a team on effective sales techniques; performing goodwill of customers, maintaining a high level of customer satisfaction; achieving sales, profit, inventory, and payroll goals; managing a budget; and dealing with operational issues that affect service. • Managed a 45-vehicle fleet and maintained vehicle records per federal and state Department ofTransportation (D.O.T.) requirements; Conducted new vehicle ordering & proper disposal of old disabled vehicles • Directly responsible for developing a local Standard Operating Procedure (SOP) and all route financial management training. Oversee all route check-in operations, and route audit requirements with zero defects • Completed Six-Sigma training and certification; performed various roles in more than 50 projects over eight years. Facilitated and participated in over 100 Executive Steering Committee (ESC) meetings covering multiple roles and responsibilities • Achieved the most excellent Customer Service Index (CSI) point improvement company-wide • Demonstrated excellence; achieved corporate award for outstanding/ improved performance • Reduced expired service agreements significantly from over 75% expired to under 5% expired • Conducted multiple re-routing and route consolidations, including total market reroutes, resulting in 10% operational efficiencies.

Service Training Coordinator

• Jan 2002 - Feb 2003

Service Sales Representative

• Oct 2000 - Jan 2002

Network Switching center operator/ Maintainer

• Nov 2000 - Feb 2003

Food Service Specialist / Nuclear Biological Chemical NCO

• Jul 1997 - Aug 2000

Soldier in Training

• Jun 1997 - Jul 1997

Basic Airborne School

Soldier in Training

• Feb 1997 - Jun 1997

Advanced Individual Training (AIT), Job training Food Service Specialist

Soldier in Training

• Nov 1996 - Feb 1997

Basic Combat Training