IT Project Manager

• Feb 2023 - Present

I help manage and coordinate some of Shamrock's enterprise projects, ranging from SaSS upgrades, phone systems enhancements, and IT Infrastructure projects. I am tasked with projects that span multiple IT teams/disciplines and are too large for isolated IT teams to handle on their own.

Technical and Corporate Recruiter

• Jan 2022 - Feb 2023

I focused on Shamrock's IT and Technical opportunities and sharing what Shamrock had to offer candidates. I also worked closely with our IT hiring managers to ensure we were finding and hiring the right outstanding individuals to continue innovating Shamrock's technology and applications.

IT Project Manager II

• Oct 2020 - Jan 2022

I am an IT Project Manager, specifically assigned to work with the Telecommunications team here at SelectQuote.- Manage simultaneous enterprise projects that the Telecom Team (analyst or developer) are assigned.- Provide updates to executive team when asked regarding high level status of enterprise projects.- Work within an Agile environment with our team's Application Developer to create new applications or deploy updates to Telecom applications.- Create JIRA tickets/user stories for task on our Application Development board or for our larger Telecom Analyst initiatives.- Work across the IT organization to help facilitate communication between different IT departments (Infrastructure, DBAs, AppDev, DevOps, and Telecom) to help keep cross departmental projects moving.- Run daily standups with my team to help identify blockers or questions that need to be addressed.- Work with my team or other company resources to unblock progress for my team members.- Work directly with the Telecommunications Director to determine ticket assignments and team priorities.- Respond to and coordinate production outages that affect or are caused by our phone system.- Create Root Cause Analysis documentation outlining production impacting events. Show less

IT Project Manager I

• Apr 2020 - Sep 2020

Technical Recruiter

• Oct 2019 - Mar 2020

As a Technical Recruiter, I was responsible for the entire candidate experience from initial contact to hiring by the client. My main focus was to learn what was important to a candidate, find an opportunity that meets those needs, and to provide as smooth of a search and hiring process as possible. • Used our internal ATS, LinkedIn, and resume posting sites I reached out to potential candidates via phone, email, or InMail messages. • Provided initial information about the market or specific opportunities to see if we have anything that interest a candidate.• Prepped all candidates for interviews to make sure everyone is as prepared as possible. • Provided a relationship-based experience where I continuously stayed in touch with candidates to provide additional information and keep them informed of the process. • Continued to be an advisor and advocate for the candidates, even after completing a candidate placement. Show less

Associate Technical Recruiter

• Oct 2018 - Sep 2019

In this role, I was responsible for continuous outreach of candidates to discuss their current situation, find out their needs and wants for their next move, and introduce them to my lead recruiter.• Source for candidates using several methods: internal ATS software, LinkedIn, resume posting sites. • Provide initial information on market, potential opportunities, and TriCom’s process moving forward. • Create the relationship between the candidate and my lead recruiter so we could best communicate and represent the candidate. • Provide additional information and follow-up during candidate process. • Aid my lead recruiter when needed. Show less

Tennis Professional

• Oct 2017 - Sep 2018

• Responsible for providing entry, intermediate, and advanced level private coaching for players of all ages and backgrounds. • Responsible for co-coaching some of the youth programming ranging from entry level up to the club’s high-performance academy. • Responsible for co-coaching and running some of the adult programming/classes. • Created class plans for adult programs that I was responsible for and executing these plans, sometimes being the sole coach in the class. • Responsible for player outreach, scheduling, and continuous communication for those players I coached through private lessons. • Aid in club events when needed and continuously care for the condition and appearance of the club. Show less

Member Services Representative

• Jun 2017 - Sep 2017

• I drove growth of the club through membership acquisition and through excellent customer service. • Made cold and warm calls to potential members to discuss their needs and expectations for a fitness center. • Scheduled tours for prospective members and also gave tours to walk-ins as needed. • I was also responsible for follow-up communication after the tour and after initial sign-up if the individual joined the club. • Used an internal applicant tracking system to log all calls, call attempts, emails, future attempts, and to document questions and solutions for billing and facility questions. • Responsible for knowing billing policies of the club and how to come up with creative solutions when possible. • Aided in facility maintenance and clean-up where necessary to make sure the club was a place our members wanted to be. Show less

Member Services Representative

• Oct 2013 - May 2017

• I assisted the members in adding/canceling membership accounts. • Worked with members to resolve billing issues, provided members with in-person support, or information over the phone. • Handled cleaning and care of the facility and made sure the YMCA looked clean and organized for our members and guest. • I also performed other administrative task as asked by the Membership Director. • At times was the only staff member onsite, so I was responsible for many decisions that normally would be left to management. Show less