Experience

Trust Payments

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Project Implementation Specialist

  • Jan 2022 - Present

  Atlanta, Georgia, United States



Arise

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Support Specialist

  • Jan 2018 - Jan 2022

  Greater Atlanta Area



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Performance Technician

  • Jun 2014 - Oct 2015

  o Collect VoLTE, CDMA, and voice data from cell towers for statistics and analysis purposes. o Monitor cell sites in Georgia and Alabama for outages, changes in performance and capacity. o Correspond with performance engineers for better overall improvement and signal strength of cellular towers. o Compile reports and statistical data from equipment used in field testing.

• Technical Coordinator I & II

  • Jun 2010 - Jun 2014

  Alpharetta, Ga o Asses, troubleshoot, and provide tier 1 & tier 2 technical support for mobile & wireless devices. o Conduct trainings and offer assistance to supervisors on ways to increase productivity among peers. o Maintain quotas in areas of: volume of calls, quality tests, upgrading devices, overall speed & efficiency. o Member of Equipment Management Team – duties included: Troubleshooting tablets, conducting training for mobile devices, keeping… Show more o Asses, troubleshoot, and provide tier 1 & tier 2 technical support for mobile & wireless devices. o Conduct trainings and offer assistance to supervisors on ways to increase productivity among peers. o Maintain quotas in areas of: volume of calls, quality tests, upgrading devices, overall speed & efficiency. o Member of Equipment Management Team – duties included: Troubleshooting tablets, conducting training for mobile devices, keeping product inventory, updating software and performing advanced tasks with various tablets & smartphones.