Alejandro Mendez

Technical Compliance Analyst at Insite360
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Contact Information
us****@****om
(386) 825-5501
Location
Houston, Texas, United States, US

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Credentials

  • Power BI Essential Training
    LinkedIn
    Aug, 2023
    - Oct, 2024
  • C++ Programming: Essential Techniques and Best Practices for Developers
    LinkedIn
    Jul, 2023
    - Oct, 2024

Experience

  • Insite360
    • United States
    • Software Development
    • 1 - 100 Employee
    • Technical Compliance Analyst
      • May 2023 - Present

      - Ensure environmental compliance of customers' on-site equipment- Provide customer support and reporting analysis for non-compliant devices - Cross-functional communication for customer success

    • Alarm Management Specialist
      • Oct 2020 - Present

      - Provide help desk support for software-driven remote equipment and system alarms and alerts generated by equipment in the field. - Resolve alarms and restore technical service and equipment through in-depth analysis and troubleshooting.- Escalate issues as necessary; coordinate incident resolution and service request completion with other internal workgroups as appropriate, including software developers, project managers, and account managers. - Follow through with resolution and manage documentation appropriately using established processes and procedures. Show less

  • Discount Tire
    • United States
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Apprentice Technician
      • Jul 2014 - Dec 2020

      - Promoted for demonstration of leadership abilities and technical expertise. - Delivered a high standard of customer service in a fast paced demanding environment; decreased customer wait-time and increased sales through teamwork and efficiency. - Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. - Used tire shop equipment and machines in a safe manner; maintained shop and work area in a neat and organized condition in support of staff and customer safety. Show less

  • Fiesta Mart, Inc.
    • United States
    • Retail
    • 700 & Above Employee
    • Cashier
      • Feb 2013 - May 2014

      - Handled customers quickly and efficiently while providing excellent customer service - Operated point of sale while maintaining cash accuracy - Adapted to various roles including maintenance and parking lot attendant duties - Handled customers quickly and efficiently while providing excellent customer service - Operated point of sale while maintaining cash accuracy - Adapted to various roles including maintenance and parking lot attendant duties

Education

  • University of Houston-Downtown
    Bachelor's degree, Computer Science

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