Alejandro Mendez
Technical Compliance Analyst at Insite360- Claim this Profile
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Bio
Credentials
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Power BI Essential Training
LinkedInAug, 2023- Oct, 2024 -
C++ Programming: Essential Techniques and Best Practices for Developers
LinkedInJul, 2023- Oct, 2024
Experience
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Insite360
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United States
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Software Development
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1 - 100 Employee
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Technical Compliance Analyst
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May 2023 - Present
- Ensure environmental compliance of customers' on-site equipment- Provide customer support and reporting analysis for non-compliant devices - Cross-functional communication for customer success
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Alarm Management Specialist
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Oct 2020 - Present
- Provide help desk support for software-driven remote equipment and system alarms and alerts generated by equipment in the field. - Resolve alarms and restore technical service and equipment through in-depth analysis and troubleshooting.- Escalate issues as necessary; coordinate incident resolution and service request completion with other internal workgroups as appropriate, including software developers, project managers, and account managers. - Follow through with resolution and manage documentation appropriately using established processes and procedures. Show less
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Discount Tire
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Apprentice Technician
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Jul 2014 - Dec 2020
- Promoted for demonstration of leadership abilities and technical expertise. - Delivered a high standard of customer service in a fast paced demanding environment; decreased customer wait-time and increased sales through teamwork and efficiency. - Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. - Used tire shop equipment and machines in a safe manner; maintained shop and work area in a neat and organized condition in support of staff and customer safety. Show less
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Fiesta Mart, Inc.
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United States
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Retail
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700 & Above Employee
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Cashier
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Feb 2013 - May 2014
- Handled customers quickly and efficiently while providing excellent customer service - Operated point of sale while maintaining cash accuracy - Adapted to various roles including maintenance and parking lot attendant duties - Handled customers quickly and efficiently while providing excellent customer service - Operated point of sale while maintaining cash accuracy - Adapted to various roles including maintenance and parking lot attendant duties
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Education
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University of Houston-Downtown
Bachelor's degree, Computer Science