International Fair Coordinator

• Jul 2022 - Present

Operational Specialist of International Patient Department

• Jun 2021 - Jul 2022

• Prepared monthly financial report on Excel and presentation on PPT by departments the patients took treatment and country of origin• Drafted contracts to make agreements with brokerage firms, ensuring compliance with legal and regulatory requirements.• Monitored invoice and payment processes, reported commission amounts of brokerage firms and reconciled accounts with accounting and finance teams.• Coordinated payment processes for patients funded by external organizations, such as Health Insurance Fund of North Macedonia and Bahrain Ministry of Health, ensuring accurate and timely processing of payments.• Provided estimated costs utilizing financial analysis to patients inquiring through the call center department Show less

International Insurance and Contracted Institutions Responsible

• Nov 2020 - Jun 2021

• Managed end-to-end processes for international patients with insurance coverage, from pre-approval to payment, ensuring timely and accurate execution.• Prepared pre-invoices based on medical reports evaluated by relevant physicians and communicated with patients and brokerage firms accordingly.• Prepared daily inpatient and outpatient lists and proactively followed up on advance and remaining payments for international patients.• Communicated effectively with international patients and prospective brokerage firms who reached out to international office via website or call, provided information and support as needed.• Acted as a bridge between doctors and English-speaking patients to address language barriers and ensure clear understanding of medical diagnoses and treatments. Show less

Family Business

• Dec 2014 - Aug 2020

• Contributed to sales growth by providing personalized product recommendations to prospective customers, based on an analysis of their individual needs and preferences. • Analyzed sales data to identify trends and patterns in product demand, which informed strategic inventory management and prevented unnecessary supply of products. • Designed and built an e-commerce website using Wix, which enabled online sales of products and expanded the reach of the business to new customers. • Developed and implemented targeted social media campaigns on Instagram, effectively reaching and engaging with the business's target audience and driving online sales. • Demonstrated exceptional customer service skills by promptly responding to inquiries, resolving issues, and building strong relationships with customers. Show less

Intern

• Aug 2018 - Sep 2018

• Accurately recorded and processed position entry and load card data into the ARGIK and DGS systems to ensure timely and efficient warehouse operations. • Conducted regular observations of warehouse operations and collected data from customs to identify areas for process improvement and optimize efficiency. • Contributed to successful stock-taking activities by assisting with inventory management and control, coordinating with team members, and executing necessary stock movements and transactions. • Provided general support to the team in daily operations. Show less

Intern

• Sep 2017 - Oct 2017

• Provided comprehensive support to sales consultants in achieving their targets and meeting customer needs. • Contributed to the successful operations of the after-sales department by assisting with a variety of tasks. • Provided comprehensive support to sales consultants in achieving their targets and meeting customer needs. • Contributed to the successful operations of the after-sales department by assisting with a variety of tasks.

Intern

• Aug 2017 - Sep 2017

• Accurately entered insurance report data into the MARBAS software system, ensuring that all information was complete and up-to-date. • Analyzed insurance data using the MARBAS software system to prepare discount rates for insured individuals • Accurately entered insurance report data into the MARBAS software system, ensuring that all information was complete and up-to-date. • Analyzed insurance data using the MARBAS software system to prepare discount rates for insured individuals