Experience

LEN INGENIERIA

• Chile
• Civil Engineering
• 100 - 200 Employee

• Administrative and Finance Manager

  • Oct 2022 - Present

  Responsible for leading a multidisciplinary team, highly committed and motivated, which safeguards the financial assets of the company and supports the proper functioning of all the Business Divisions in LEN. Responsible for leading a multidisciplinary team, highly committed and motivated, which safeguards the financial assets of the company and supports the proper functioning of all the Business Divisions in LEN.



Help Chile Oficial

• Chile
• Hospitals and Health Care
• 1 - 100 Employee

• Marketing and Communications Chief

  • May 2019 - Sep 2022

  Responsible por leading the launch of social networks for the brand. I developed digital marketing strategies to generate leads and increase ecommerce flow. Implemented online & offline campaigns to reposition the brand. Responsible por leading the launch of social networks for the brand. I developed digital marketing strategies to generate leads and increase ecommerce flow. Implemented online & offline campaigns to reposition the brand.



Millicom (Tigo)

• Luxembourg
• Telecommunications
• 700 & Above Employee

• Customer Experience & churn chief / VAS Chief - Mobile

  • Aug 2015 - Jul 2017

  Responsible for the strategic development and implementation of new products. Achievements: • Launching and restructuring of mobile advertisement products. • Revenue increase in entertainment and mobile advertising products (Over expected target). • Creation and launching of new value-added services based on customer’s needs. • Payment processes improvements with content providers (Relationship enhancement). • Restructuring and relaunching of new mobile advertisement catalog (sales increase). • Decrease in postpaid churn by 1% (revenue increase). • Improvements in collection, renewals and recovery campaigns. • Launching and leadership in churn committees to achieve compliance with initiatives. • Creation of Customer Journey initiatives for roaming consumers. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Information System Manager/Sales Manager – Telesales

  • Aug 2011 - Aug 2015

  Responsible for databases and data analysis of the Sales area / Responsible for the strategy and leadership of Sales Teams. Achievements: • Efficiency increase due to process improvements. • Contact rates increases and product acceptance improvement by strategic segmentation. • Revenue sales KPIs increase and over target. • Creation and implementation of new control techniques to ensure KPIs. • Strategies, campaign and promotions development to increase sales. • Implementation of incentive program campaigns to increase productivity in sales force • Over achievement on sales goals and KPIs. Show less



Avianca Group

• Airlines and Aviation
• 700 & Above Employee

• Product Analyst

  • Jan 2008 - Aug 2011

  Responsible for development, analysis and launching of products. Achievement: • Leadership on AVTA merger to increase sales and optimize costs. • Creation and implementation of results reports, dashboards and presentations. • Training of regional sales force (North, central and south America). • KPIs over achievements for each product. • Launching of new products, routes and clients in teamwork with sales force. Responsible for development, analysis and launching of products. Achievement: • Leadership on AVTA merger to increase sales and optimize costs. • Creation and implementation of results reports, dashboards and presentations. • Training of regional sales force (North, central and south America). • KPIs over achievements for each product. • Launching of new products, routes and clients in teamwork with sales force.