Steve Asa, MAOL
Project Manager at Tempus Technologies, Inc- Claim this Profile
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Bio
Sharon McClain, MBA
Paying attention to the detail while providing excellent customer service highlights the key strengths of Steve Asa. During the relaunch of our Managed Wireless LAN services, Steve helped drive the successful installation of several customers. His technical knowledge and willingness to support the customer delivered these successes. He contributes not only within the confines of his role as project manager but also as a thought leader providing suggestions on process improvement to market delivery. I more than pleased to have this positive, energetic leader as part of my team. Steve helps us drive to delivering a winning solution.
Lance Gahimer
Ambitious, hard-working, and reliable come to mind when I think of Steve. As a Customer Service Analyst, Steve has a strong knowledge of the product line, ordering process, and the systems used daily in support of selling and servicing our customers. I can always count on him to provide first-class assistance in responding to service and support issues that impact customer satisfaction and retention.
Sharon McClain, MBA
Paying attention to the detail while providing excellent customer service highlights the key strengths of Steve Asa. During the relaunch of our Managed Wireless LAN services, Steve helped drive the successful installation of several customers. His technical knowledge and willingness to support the customer delivered these successes. He contributes not only within the confines of his role as project manager but also as a thought leader providing suggestions on process improvement to market delivery. I more than pleased to have this positive, energetic leader as part of my team. Steve helps us drive to delivering a winning solution.
Lance Gahimer
Ambitious, hard-working, and reliable come to mind when I think of Steve. As a Customer Service Analyst, Steve has a strong knowledge of the product line, ordering process, and the systems used daily in support of selling and servicing our customers. I can always count on him to provide first-class assistance in responding to service and support issues that impact customer satisfaction and retention.
Sharon McClain, MBA
Paying attention to the detail while providing excellent customer service highlights the key strengths of Steve Asa. During the relaunch of our Managed Wireless LAN services, Steve helped drive the successful installation of several customers. His technical knowledge and willingness to support the customer delivered these successes. He contributes not only within the confines of his role as project manager but also as a thought leader providing suggestions on process improvement to market delivery. I more than pleased to have this positive, energetic leader as part of my team. Steve helps us drive to delivering a winning solution.
Lance Gahimer
Ambitious, hard-working, and reliable come to mind when I think of Steve. As a Customer Service Analyst, Steve has a strong knowledge of the product line, ordering process, and the systems used daily in support of selling and servicing our customers. I can always count on him to provide first-class assistance in responding to service and support issues that impact customer satisfaction and retention.
Sharon McClain, MBA
Paying attention to the detail while providing excellent customer service highlights the key strengths of Steve Asa. During the relaunch of our Managed Wireless LAN services, Steve helped drive the successful installation of several customers. His technical knowledge and willingness to support the customer delivered these successes. He contributes not only within the confines of his role as project manager but also as a thought leader providing suggestions on process improvement to market delivery. I more than pleased to have this positive, energetic leader as part of my team. Steve helps us drive to delivering a winning solution.
Lance Gahimer
Ambitious, hard-working, and reliable come to mind when I think of Steve. As a Customer Service Analyst, Steve has a strong knowledge of the product line, ordering process, and the systems used daily in support of selling and servicing our customers. I can always count on him to provide first-class assistance in responding to service and support issues that impact customer satisfaction and retention.
Experience
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Tempus Technologies, Inc
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United States
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Software Development
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100 - 200 Employee
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Project Manager
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Jul 2021 - Present
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Frontier Communications
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Telecommunications
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700 & Above Employee
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Manager, Project Management
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Apr 2021 - Jul 2021
Detailed planning, organizing, budgeting and implementation of large, complex solutions working across dedicated project specialist on key areas of the project.
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Project Specialist (Managed WLAN, IaaS, DRaaS, SD-WAN, & Ethernet)
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Feb 2019 - Apr 2021
Responsible for coordinating & monitoring delivery of Managed IT & Ethernet product portfolios. Products include Managed WLAN, IaaS, DRaaS, SD-WAN, & Ethernet.
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Specialist Account Manager
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Sep 2018 - Feb 2019
Responsible for building & maintaining relationships with accounts that bill in excess of $1M annually. This role provides these accounts with a 24/7/365 S.P.O.C. for complex ordering, repair, and billing issues. This role is responsible for coordinating meetings with assigned account base to resolve chronic service issues, service ordering activity, billing disputes, equipment proposals, maintenance agreements, and contract management.
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CPE Design & Sales Analyst (Sales & Lead Generation Program Development)
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Sep 2015 - Aug 2018
A hybrid channel management & sales position. Created a sales referral process from scratch. Responsibilities included training & supporting contact centers in CPE products. Worked with Salesforce IT development team to understand the needs of the department and create a process that allows end to end sales referral, lead nurturing, and tracking of opportunities passed to the field sales team. Working with internal groups & 3rd party vendors to develop lead nurturing and sales support programs that address the unique nuances of their campaigns. Using Salesforce to develop automated reports and dashboard tracking tools to give real time statistics & insight into day to day activities.Working with customers to help design, support, and sell communications solutions. Building a strong relationship with call center sales teams & customers by providing a high level of support, responding quickly and accurately, and building communications solutions that help businesses operate reliably & efficiently.
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Customer Service Analyst
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Nov 2013 - Sep 2015
Contributes to service delivery, business retention and revenue growth objectives of the sales account team, through selling and support efforts. The CSA provides the customer with easy access and maneuverability through our organization. Maintains a passion for customer service and works pro-actively with other internal and external resources to insure we exceed customer expectations.
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Commercial Sales
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Mar 2010 - Nov 2013
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Education
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2015 - 2019
Indiana Wesleyan University
Master of Arts (MAOL), Organizational Leadership -
2012 - 2013
University of Notre Dame
Executive Certificate, Negotiations -
2010 - 2013
Indiana Wesleyan University
Bachelor of Science (B.S.), Business Administration and Management, General -
2004 - 2010
Ivy Tech Community College-Northeast
Associate of Science, Business Administration and Management, General
Community
