Graduate Mechanical Engineer

• Dec 2021 - Present

Graduate Engineer

• Aug 2021 - Dec 2021

Mechanical Engineering Intern

• Apr 2021 - Aug 2021

Customer Service Representative

• Dec 2019 - Apr 2021

The main duties and responsibilities in this role were: 1) Serves customers by providing product and service information and resolving product and service problems. 2) Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. 3) Maintains financial accounts by processing customer adjustments. 4) Keeping records of customer interactions, transactions, comments and complaints. 5) Processing orders and requests. Achievements: Reduced customer waiting time by recommending the creation of a QR code for the restaurant, so that customer can place both dine-in and take away order easily.

Food Service Attendant

• Nov 2020 - Mar 2021

The main duties and responsibilities include: 1)Maintaining safe and hygiene servery while serving the food for the residents. 2) Reporting maintenance request to the facility manager, if needed. 3) Serving meals to residents. 4) Monitoring and ensuring the food temperature is maintained all the time. 5) Ensuring the residents are served food according to the recommended diet plan by the registered nurse. 6) Ensuring all the equipment in the kitchen and servery are working properly, and that the working temperature is accurately recorded. Achievements: Experienced working in zero harm environment were a small error can cost lives of many residents.