Experience

NRL Mortgage

• United States
• Financial Services
• 200 - 300 Employee

• Disclosure Desk Specialist

  • Jun 2020 - Present

  ▪ Verify that all loans meet specific guidelines for accuracy, and assure compliance ▪ Review and confirm revised loan data for any change of circumstance requiring a re-disclosure ▪ Maintain current knowledge and understanding of all new and updated RESPA guidelines ▪ Communicate with branches and teams as well as internal teams to ensure that requests are met in a timely manner ▪ Run daily reports from Disclosure Desk Dashboard throughout the day for tracking and workflow purposes. ▪ Maintain a working knowledge of Nations Reliable Lending, LLC policies and procedures in order to avoid losses to the company. ▪ Maintain current and updated knowledge and understating of applicable federal regulations, including knowledge of the RESPA-Reg X, TILA-Reg Z, TRID and other regulations related to mortgage disclosures ▪ Assist in training of new personnel and review their work for completeness and accuracy Show less



First Community Credit Union - Houston, TX

• United States
• Banking
• 100 - 200 Employee

• ITM Teller

  • Sep 2018 - Mar 2020

  ▪ Assist members with high volume transactions such as cash withdrawals, loan payments, transfers, account balance inquiries and deposits while following the Credit Union policies and regulations ▪ Provided excellent customer service and addressed member questions and concerns in a professional and efficient manner, via Video Machine Technology ▪ Process 20+ transactions per hour while ensuring customer satisfaction and great attention to detail ▪ Prepare currency transaction reports for transactions involving currency of more than $10,000 ▪ Verify checks for proper endorsement such as; dates, bank names, identification of the person cashing checks and the legality of the documents ▪ Report suspicious transactions to management as necessary ▪ Balanced drawer throughout the day and at the end of the shift to ensure transactions were done properly Show less



Hub Hyundai West

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Center Representative

  • Feb 2016 - May 2018

  ▪ Managed all internet and voicemail inquiries on a daily basis in order to assess customer needs, arrange follow up and scheduling of all appointments in order to ultimately convert the leads into sales ▪ Prepared customer files by working with customers in order to obtain credit applications, pay stubs, utility bills, references and any supporting documents needed to begin the credit approval process ▪ Intermediary between finance and the customer when credit was not approved, responsible for negotiating additional approval terms such as larger down payments, co-signers or alternate vehicles ▪ Intermediary between sales and the customer once credit was approved, responsible for researching and finding vehicles that met customer needs, sending information, pictures and financing options ▪ Responsible for training new personnel ▪ Prepared weekly sales performance reports and submitted to upper management ▪ Consistently met or exceeded monthly sales quota by leveraging all incoming leads Show less