Membership Services Manager

• Apr 2019 - Present

Marketing Assistant

• Jun 2014 - Present

Support and enhance company’s external communication strategies, managing social media and weekly digital newsletters. Manage and maintain email distribution listing; and create all communication materials, including brochures, pamphlets and thankyou cards. Support and enhance company’s external communication strategies, managing social media and weekly digital newsletters. Manage and maintain email distribution listing; and create all communication materials, including brochures, pamphlets and thankyou cards.

Operations Coordinator

• Apr 2018 - Feb 2019

Manage multiple tasks proactively, including the scheduling and planning for all professional development events. Manage all details of IM hosted events for professional development including coordinating client and facilitator schedules. Communicate with product development to ensure timely material delivery. Serve as the facilitator coordinator for all scheduled professional development; document and track key professional development events in Salesforce; act as client relations representative and customer point of contact. Show less

Director, State Regulatory Relations

• Jul 2012 - Apr 2018

Provide licensing administration services, supporting all facets of licensing operations, systems and processes; and maintain university’s participation in State Authorization Reciprocity Agreement (SARA). Manage document licensing preparation, including compiling, proofreading and editing marketing material and communications materials. Liaise with university statewide network, strengthening cooperative relationships across all university levels. • Coordinate and attend on-campus events, namely National Association of State Administrators and Supervisors of Private Schools (NASASPS) and Presidents’ FORUM.• Develop and implement licensure data requirements coding protocols. • Support Vice-President of Regulatory and Governmental Relations in all aspects of licensing updates as well as liaison with state regulatory officials.• Spearheaded and led university licensing efforts, offering degrees and programs across all 50 states.• Address students’ queries on university standing within different states. • Served as Administrative Coordinator for APUS reaccreditation site visit in 2011, facilitating Higher Learning Commission with documentation review process by developing and maintaining digital resource room. Show less

Licensure Manager

• Apr 2007 - Jul 2012

Managed all facets of university licensing process, including submitting regulatory applications, as well as researching individual states licensing rules and regulations. Liaised with internal staff members and state officials; and addressed students queries regarding university’s status with different states.

Human Resources Generalist

• Dec 2006 - Apr 2007

Administered various benefits, including leave of absence, safety and workers’ compensation program, medical, dental and 401(k); and processed personnel transactions, including hires and benefit enrollments, ensuring all HR administration complied with state and federal laws. • Informed employees of company processes; and consulted with Human Resources Director, escalating high-risk claims. Administered various benefits, including leave of absence, safety and workers’ compensation program, medical, dental and 401(k); and processed personnel transactions, including hires and benefit enrollments, ensuring all HR administration complied with state and federal laws. • Informed employees of company processes; and consulted with Human Resources Director, escalating high-risk claims.

HR Administrator

• Aug 2005 - Aug 2006

Provided support in the functional areas of the HR department, which included: assisting with interoffice communications, facilitating employee inquires, performing routine administrative duties, assisting with the planning of employee morale events and producing reports Responsible for processing all unemployment compensation requestsReviewed invoices for accuracy and prepare paymentMaintained departmental budgetEscalate employee matters appropriately with the HR departmentAssisted the Employee Relations Manager in planning functions such as the Employee Picnic, Holiday Events, Employee Appreciation, Talent Show and other morale events Show less

Benefits Assistant

• Oct 2004 - Aug 2005

attend benefits open enrollment, entered their elections into all vendor websites and entered deductions into ADPConducted benefit orientationTerminated benefits upon an employee leaving the company and sent out COBRA notificationMonitored STD paperwork and submitted to insurance companyEmployee liaison for FMLA which included processing the FMLA certification, sending out approval/denial letters and tracking the amount of FMLA each employee usedParticipated in yearly open enrollment for the entire company Show less