Brenda Graves
Office Manager at Commdex Consulting- Claim this Profile
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Bio
Reagan Wyssbrod, SHRM-CP
I met Brenda many years ago through an Insurance organization. Commdex was a Client of ours and Brenda was my contact. She was very organized and goal oriented and is a great asset to Commdex. I continued working with Brenda through Pro@ctive CPA, which also worked with Commdex. Brenda was again my contact and very friendly and knowledgeable. It was a pleasure speaking to her each time we needed information.
LinkedIn User
I had the pleasure of working with Brenda for 3+ years at Commdex Consulting. Brenda was one of the most dedicated professionals through her work at Commdex. Brenda is a customer focused and smart Office Manager. She has vast experience, and her open-minded approach could not be overestimated. Brenda has great relations with both the employees and clients. I would recommend Brenda and would love to work with her again should the opportunity present itself.
Reagan Wyssbrod, SHRM-CP
I met Brenda many years ago through an Insurance organization. Commdex was a Client of ours and Brenda was my contact. She was very organized and goal oriented and is a great asset to Commdex. I continued working with Brenda through Pro@ctive CPA, which also worked with Commdex. Brenda was again my contact and very friendly and knowledgeable. It was a pleasure speaking to her each time we needed information.
LinkedIn User
I had the pleasure of working with Brenda for 3+ years at Commdex Consulting. Brenda was one of the most dedicated professionals through her work at Commdex. Brenda is a customer focused and smart Office Manager. She has vast experience, and her open-minded approach could not be overestimated. Brenda has great relations with both the employees and clients. I would recommend Brenda and would love to work with her again should the opportunity present itself.
Reagan Wyssbrod, SHRM-CP
I met Brenda many years ago through an Insurance organization. Commdex was a Client of ours and Brenda was my contact. She was very organized and goal oriented and is a great asset to Commdex. I continued working with Brenda through Pro@ctive CPA, which also worked with Commdex. Brenda was again my contact and very friendly and knowledgeable. It was a pleasure speaking to her each time we needed information.
LinkedIn User
I had the pleasure of working with Brenda for 3+ years at Commdex Consulting. Brenda was one of the most dedicated professionals through her work at Commdex. Brenda is a customer focused and smart Office Manager. She has vast experience, and her open-minded approach could not be overestimated. Brenda has great relations with both the employees and clients. I would recommend Brenda and would love to work with her again should the opportunity present itself.
Reagan Wyssbrod, SHRM-CP
I met Brenda many years ago through an Insurance organization. Commdex was a Client of ours and Brenda was my contact. She was very organized and goal oriented and is a great asset to Commdex. I continued working with Brenda through Pro@ctive CPA, which also worked with Commdex. Brenda was again my contact and very friendly and knowledgeable. It was a pleasure speaking to her each time we needed information.
LinkedIn User
I had the pleasure of working with Brenda for 3+ years at Commdex Consulting. Brenda was one of the most dedicated professionals through her work at Commdex. Brenda is a customer focused and smart Office Manager. She has vast experience, and her open-minded approach could not be overestimated. Brenda has great relations with both the employees and clients. I would recommend Brenda and would love to work with her again should the opportunity present itself.
Credentials
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Unconscious Bias
LinkedInNov, 2020- Nov, 2024
Experience
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Commdex
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United States
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Telecommunications
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1 - 100 Employee
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Office Manager
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Jul 2007 - Present
• Exclusive and responsible management of $65,000 budget allocated to overhead, travel, conference, charity, and team building. • Interview, hire, supervise, and provide professional development to administrative staff. • Develop, implement, and train departmental leadership on innovative Standard Operating Procedure(s) focused on reducing spend, streamlining invoicing, and enhancing internal audits and controls. • Increased billing efficiency 40% by developing, implementing, and evaluating the impact of new billing procedures and internal controls. • Ensure compliance with internal accounting policies and regulatory requirements. • Coordinated financial strategic planning, analysis, and reporting activities for the company and individual departments. • Cross functionally collaborate with stakeholders, executive leadership, and vendors to develop, drive, and evaluate strategic goals. • Ensure that agreed upon client deliverables were achieved or renegotiated as needed through ongoing communication with internal partners and client. • Lead in managing all logistics for conferences, workshops, and symposiums including establishing a venue, confirming partners and sponsors, and inviting keynote speakers. • Liaise on behalf of executive leadership with internal and external partners to meet project objectives timely and under budget. • Draft, edit, and finalize website material, marketing collateral, memos, briefs, and legal correspondence. • First line of contact for resolution of any departmental conflict.
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ADT
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United States
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Consumer Services
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700 & Above Employee
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IT Support Specialist
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Jun 2011 - Sep 2014
• Drove 99% uptime by leading day-to-day support on IT systems, including monitoring and problem resolution for all of the client, server, storage, network and mobile devices.• Drafted and finalized Standard Operating Procedures (SOP) to implement and train team to effectively utilize disaster recovery tools including Microsoft Hyper-V, Microsoft DFS, and Microsoft Data Protection Manager.• Improve productivity, system cohesion, and security by installing and rebuilding servers, hardware, peripherals, services, settings, directories, storage, etc. in accordance with industry standards and project/operational requirements.• Maintained security compliance to all regulatory guidance by ensuring system hardware, operating systems, software systems and related procedures adhere to company policies and procedures.• Provided cross-functional training and collaboration with varying departments for technical related projects and deliverables.
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Senior data processor
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Sep 1993 - May 2011
• Designed, documented, modified, tested, installed, implemented, and supported new and existing applications software and hardware.• Performed maintenance to the SMS infrastructure, developed processes procedures and automated workflows to support package creation, testing and deployment of applications and Windows updates to workstations and servers. • Developed and implemented programs to ensure that systems, network, and data users were aware of, understood, and adhered to systems security policies and procedures.• Provided tier 3 support to internal and external partners and stakeholders for escalated matters.
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Smart Homes & Intelligent Buildings
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Netherlands
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Wholesale Building Materials
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Business Administrator
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Oct 2004 - Mar 2007
• Developed and implemented all administrative policies, processes, and procedures for startup electronic integration company. • Managed the full cycle of projects executed under the corporate strategic plan for growth including developing the scope, assessing the risks, delegating assignments across varying teams to execute deliverables, and leading meetings with managers to evaluate progress, performance, and impact. • Responsible for overseeing open enrollment, benefit selection, and professional development for 400 exempt and non-exempt employees. • Reduced employee turnover 8% by developing, implementing, and training management on new Standard Operating Procedure (SOP) for interviewing and screening potential candidates. • Ensured compliance with Federal and State laws and regulations related to employee benefit programs. • Developed and facilitated new hire and annual open enrollment presentations including explanation and benefit differentiation. • Provided recommendations to Finance and Human Resources leadership after collecting and evaluating Pre/Post Audits, Variance, Time Labor Management, W2s, and year-end processes. • Accurately applied employee rate increases, retroactive pay, bonus payments, awards income tax withholdings, direct deposits, vacation, sick time, leave of absences, terminations, and short-term disability, referrals, severance payments • Monitored internal controls to verify that input and processing of all payroll data including wages, garnishments, applicable wage taxes and other miscellaneous wage/benefits programs, calculations, and deduction.
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Education
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1989 - 1994
University of New Hampshire
BS, Business Administration -
1998 - 2000
Dekalb Community College
AAT, Computer Information Systems -
1981 - 1983
Southern Connecticut State University
Community
