Chris C.
IT Manager at Kanto Corporation- Claim this Profile
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Topline Score
Bio
Scott DuBois
Chris came on board as my new manager about a year after I started and quickly earned my respect. I worked directly for Chris in Assets and Purchasing in the IT Team for a year. Chris was always available to listen to any issues I had and offer suggestions and guidance as needed. He fostered an atmosphere of business and a close knit team environment with the entire IT team. I enjoyed working with Chris and would be more than happy to work with him again in the future. Scott DuBois Sefnco Communications IT Asset Coordinator
Scott Nall
Chris is a great guy who really cares about what he does and who he works for. We were fortunate enough to have Chris work for us when our IT needed to be stabilized, get our platforms current and manage our accesses across many remote offices. All of these and more were part of Chris's successes during his time with SEFNCO. Chris is on time, loyal and frugal - things that we found very valuable in our business.
Joel Williams
Mr. Chris Chapman is a IT professional beyond compare in my 20+ years of IT work. Chris was the lead manager in my company integration to a larger organization and was the example of calm nerves to solve unnerving issues. Chris was always transparent, trustworthy and the go to person when help was needed. Being a team player Chris was able to build and join two teams on separate coasts together in short order, pairing like skill sets for rapid learning and education of different systems, identifying and leveraging skill sets that were stronger to make efficiencies and allowing those that are self-starters to make larger strides with mentor-ship and guidance when needed. Chris is was able to tackle multi vendor, multi OS and multi supply chain issues with ease and comfort. He was able to work in a multi national corporation and make it feel like it was still a small business that can answer issues in minutes not days. Without a doubt Chris will always be a peer I look up to and a mentor I reach out to in troubling times. He is a great asset to any organization that is large or small and will be a force multiplier in any business.
Scott DuBois
Chris came on board as my new manager about a year after I started and quickly earned my respect. I worked directly for Chris in Assets and Purchasing in the IT Team for a year. Chris was always available to listen to any issues I had and offer suggestions and guidance as needed. He fostered an atmosphere of business and a close knit team environment with the entire IT team. I enjoyed working with Chris and would be more than happy to work with him again in the future. Scott DuBois Sefnco Communications IT Asset Coordinator
Scott Nall
Chris is a great guy who really cares about what he does and who he works for. We were fortunate enough to have Chris work for us when our IT needed to be stabilized, get our platforms current and manage our accesses across many remote offices. All of these and more were part of Chris's successes during his time with SEFNCO. Chris is on time, loyal and frugal - things that we found very valuable in our business.
Joel Williams
Mr. Chris Chapman is a IT professional beyond compare in my 20+ years of IT work. Chris was the lead manager in my company integration to a larger organization and was the example of calm nerves to solve unnerving issues. Chris was always transparent, trustworthy and the go to person when help was needed. Being a team player Chris was able to build and join two teams on separate coasts together in short order, pairing like skill sets for rapid learning and education of different systems, identifying and leveraging skill sets that were stronger to make efficiencies and allowing those that are self-starters to make larger strides with mentor-ship and guidance when needed. Chris is was able to tackle multi vendor, multi OS and multi supply chain issues with ease and comfort. He was able to work in a multi national corporation and make it feel like it was still a small business that can answer issues in minutes not days. Without a doubt Chris will always be a peer I look up to and a mentor I reach out to in troubling times. He is a great asset to any organization that is large or small and will be a force multiplier in any business.
Scott DuBois
Chris came on board as my new manager about a year after I started and quickly earned my respect. I worked directly for Chris in Assets and Purchasing in the IT Team for a year. Chris was always available to listen to any issues I had and offer suggestions and guidance as needed. He fostered an atmosphere of business and a close knit team environment with the entire IT team. I enjoyed working with Chris and would be more than happy to work with him again in the future. Scott DuBois Sefnco Communications IT Asset Coordinator
Scott Nall
Chris is a great guy who really cares about what he does and who he works for. We were fortunate enough to have Chris work for us when our IT needed to be stabilized, get our platforms current and manage our accesses across many remote offices. All of these and more were part of Chris's successes during his time with SEFNCO. Chris is on time, loyal and frugal - things that we found very valuable in our business.
Joel Williams
Mr. Chris Chapman is a IT professional beyond compare in my 20+ years of IT work. Chris was the lead manager in my company integration to a larger organization and was the example of calm nerves to solve unnerving issues. Chris was always transparent, trustworthy and the go to person when help was needed. Being a team player Chris was able to build and join two teams on separate coasts together in short order, pairing like skill sets for rapid learning and education of different systems, identifying and leveraging skill sets that were stronger to make efficiencies and allowing those that are self-starters to make larger strides with mentor-ship and guidance when needed. Chris is was able to tackle multi vendor, multi OS and multi supply chain issues with ease and comfort. He was able to work in a multi national corporation and make it feel like it was still a small business that can answer issues in minutes not days. Without a doubt Chris will always be a peer I look up to and a mentor I reach out to in troubling times. He is a great asset to any organization that is large or small and will be a force multiplier in any business.
Scott DuBois
Chris came on board as my new manager about a year after I started and quickly earned my respect. I worked directly for Chris in Assets and Purchasing in the IT Team for a year. Chris was always available to listen to any issues I had and offer suggestions and guidance as needed. He fostered an atmosphere of business and a close knit team environment with the entire IT team. I enjoyed working with Chris and would be more than happy to work with him again in the future. Scott DuBois Sefnco Communications IT Asset Coordinator
Scott Nall
Chris is a great guy who really cares about what he does and who he works for. We were fortunate enough to have Chris work for us when our IT needed to be stabilized, get our platforms current and manage our accesses across many remote offices. All of these and more were part of Chris's successes during his time with SEFNCO. Chris is on time, loyal and frugal - things that we found very valuable in our business.
Joel Williams
Mr. Chris Chapman is a IT professional beyond compare in my 20+ years of IT work. Chris was the lead manager in my company integration to a larger organization and was the example of calm nerves to solve unnerving issues. Chris was always transparent, trustworthy and the go to person when help was needed. Being a team player Chris was able to build and join two teams on separate coasts together in short order, pairing like skill sets for rapid learning and education of different systems, identifying and leveraging skill sets that were stronger to make efficiencies and allowing those that are self-starters to make larger strides with mentor-ship and guidance when needed. Chris is was able to tackle multi vendor, multi OS and multi supply chain issues with ease and comfort. He was able to work in a multi national corporation and make it feel like it was still a small business that can answer issues in minutes not days. Without a doubt Chris will always be a peer I look up to and a mentor I reach out to in troubling times. He is a great asset to any organization that is large or small and will be a force multiplier in any business.
Credentials
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Deploying Azure Active Directory
LinkedInNov, 2021- Oct, 2024 -
Unlocking Your Potential
LinkedInMay, 2021- Oct, 2024 -
Cert Prep: CompTIA Security+ Exam (SY0-501): The Basics
LinkedInMar, 2021- Oct, 2024 -
AWS for Architects: High Availability and Continuous Deployment
LinkedInOct, 2020- Oct, 2024 -
The Six Morning Habits of High Performers
LinkedInSep, 2020- Oct, 2024 -
Strategic Thinking
LinkedInOct, 2018- Oct, 2024 -
HDI Support Center Manager
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ITIL v3 Foundations
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Experience
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Kanto Corporation
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United States
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Chemical Manufacturing
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1 - 100 Employee
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IT Manager
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Nov 2021 - Present
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Opus Interactive, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Director of IT Operations
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Nov 2020 - Nov 2021
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SEFNCO Communications
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United States
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Telecommunications
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200 - 300 Employee
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IT Manager - Operations and Infrastructure
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Feb 2019 - May 2020
Accountable for all aspects of IT infrastructure strategy, design, implementation and availability for the SEFNCO enterprise. Led teams providing end user support, infrastructure, IT asset procurement, and application development, supporting ~1200 Sefnco employees across 4 states. Acted as escalation point for all IT related issues. Accountable for all aspects of IT infrastructure strategy, design, implementation and availability for the SEFNCO enterprise. Led teams providing end user support, infrastructure, IT asset procurement, and application development, supporting ~1200 Sefnco employees across 4 states. Acted as escalation point for all IT related issues.
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Univar Solutions
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United States
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Chemical Manufacturing
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700 & Above Employee
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IT Manager - Client Services
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Apr 2016 - Nov 2018
Managed Client Services and workplace technology organization to support Univar end users, including the Enterprise Service Desk (4500+ contacts per month), Identity and Access Management, SAP Security, PC Support, Executive Support, Windows Platform, Asset Management, System Access Review, & ITSM Tools (ServiceNow). In addition, I held responsibility for SOX compliance relating to end user based controls including creating, performing, and remediating deficiencies. Managed Client Services and workplace technology organization to support Univar end users, including the Enterprise Service Desk (4500+ contacts per month), Identity and Access Management, SAP Security, PC Support, Executive Support, Windows Platform, Asset Management, System Access Review, & ITSM Tools (ServiceNow). In addition, I held responsibility for SOX compliance relating to end user based controls including creating, performing, and remediating deficiencies.
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Nordstrom
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United States
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Retail
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700 & Above Employee
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IT Manager - Nordstrom Enterprise Service Desk
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Sep 2014 - Mar 2016
Managed an end user support team of 37 FTE, 6 contractors, and 2 interns, responsible for phone support, quality management, training, and support management team members in support of 70,000+ Nordstrom employees in the US, Canada and Puerto Rico. Managed an end user support team of 37 FTE, 6 contractors, and 2 interns, responsible for phone support, quality management, training, and support management team members in support of 70,000+ Nordstrom employees in the US, Canada and Puerto Rico.
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Taos, an IBM Company
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Technical Operations Manager (Service Delivery) for Dendreon
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Feb 2011 - Jul 2014
As part of a managed services relationship, responsible for managing the delivery of IT support services to Dendreon by Taos’ managed service practice in Boise, ID. Residing onsite with the client, this included day to day tactical management of services provided, as well as more strategic efforts for improvement of the end user experience for client employees. As part of a managed services relationship, responsible for managing the delivery of IT support services to Dendreon by Taos’ managed service practice in Boise, ID. Residing onsite with the client, this included day to day tactical management of services provided, as well as more strategic efforts for improvement of the end user experience for client employees.
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CGI
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Canada
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IT Services and IT Consulting
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700 & Above Employee
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Client Computing Manager / IT Consultant (Russell Investments)
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Jul 2008 - Jan 2011
Provided tactical and strategic leadership for end user support and infrastructure management for all client facing technology areas at Russell Investments as part of a managed services engagement. This included Desktop Support in US and Tokyo, Japan, , Wireless PDA support, Terminal Services/Citrix, Application Deployment (Radia & SCCM), Server Break/Fix, Exchange/Messaging Support, Patch Management for Windows servers and PCs, Executive Support, Hardware and Software Asset Management, Virtual Server Infrastructure (Vmware) and the IT Test Lab.
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Service Delivery Manager (Micosoft Account)
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Mar 2007 - Jul 2008
Responsible to delivery of application support and data management services to Microsoft Sales and marketing organizations, including escalation management, service reporting, and customer satisfaction reporting and follow up.
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Siemens
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Germany
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Automation Machinery Manufacturing
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700 & Above Employee
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HST Operations Manager (Microsoft Account)
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May 2000 - Mar 2007
Management of resources (up to 26 direct reports) and processes responsible for delivery of logistics, incident management, and operations support for technical support personnel providing hardware and software repair services as part of managed service for Microsoft. In addition, managed technical repair technicians who performed repairs on Microsoft computer hardware. Partner with MSIT to support Microsoft employees and vendors.
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Inventory Control Coordinator (Intel Account)
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Nov 1996 - May 2000
Responsible for parts ordering, inventory, and tracking, as well as warranty core credit and labor reimbursement. Support of onsite repair technicians providing managed services desktop support to Intel employees and vendor computer hardware.
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Education
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2021 - 2022
Western Governors University
Masters, Business - IT Management -
2020 - 2020
Western Governors University
Bachelor of Science, Business IT Management
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