Bryan Mayo
Service Account Coordinator at ATS Inland NW- Claim this Profile
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Bio
Johnny I.
I reached out to Bryan about his trouble ticket (IMDS) guide while I was assigned to a new work center. He quickly responded to me with answers to my questions resulting in establishing an efficient way to track jobs and analyze trends that the unit never had. He thoroughly explained steps and processes that made sense. I believe his great attitude, knowledge, and professionalism would be a great addition to any organization. I would highly recommend Bryan for anyone seeking sharp IT expert.
Zachary Wakefield
I've never met anyone who will research as relentlessly as Bryan when trying to find a solution to a problem. His research often leads to further questions and subsequently further research until he completely understands what is going on and what needs to be done. He is of a scientific mind; a logical and critical thinker who also maintains a mind that is open to new evidence even if it is contradictory to his existing understanding. I trust him to make grounded, logical decisions the way Capt. Kirk trusts Mr. Spock, and that's saying a lot.
Johnny I.
I reached out to Bryan about his trouble ticket (IMDS) guide while I was assigned to a new work center. He quickly responded to me with answers to my questions resulting in establishing an efficient way to track jobs and analyze trends that the unit never had. He thoroughly explained steps and processes that made sense. I believe his great attitude, knowledge, and professionalism would be a great addition to any organization. I would highly recommend Bryan for anyone seeking sharp IT expert.
Zachary Wakefield
I've never met anyone who will research as relentlessly as Bryan when trying to find a solution to a problem. His research often leads to further questions and subsequently further research until he completely understands what is going on and what needs to be done. He is of a scientific mind; a logical and critical thinker who also maintains a mind that is open to new evidence even if it is contradictory to his existing understanding. I trust him to make grounded, logical decisions the way Capt. Kirk trusts Mr. Spock, and that's saying a lot.
Johnny I.
I reached out to Bryan about his trouble ticket (IMDS) guide while I was assigned to a new work center. He quickly responded to me with answers to my questions resulting in establishing an efficient way to track jobs and analyze trends that the unit never had. He thoroughly explained steps and processes that made sense. I believe his great attitude, knowledge, and professionalism would be a great addition to any organization. I would highly recommend Bryan for anyone seeking sharp IT expert.
Zachary Wakefield
I've never met anyone who will research as relentlessly as Bryan when trying to find a solution to a problem. His research often leads to further questions and subsequently further research until he completely understands what is going on and what needs to be done. He is of a scientific mind; a logical and critical thinker who also maintains a mind that is open to new evidence even if it is contradictory to his existing understanding. I trust him to make grounded, logical decisions the way Capt. Kirk trusts Mr. Spock, and that's saying a lot.
Johnny I.
I reached out to Bryan about his trouble ticket (IMDS) guide while I was assigned to a new work center. He quickly responded to me with answers to my questions resulting in establishing an efficient way to track jobs and analyze trends that the unit never had. He thoroughly explained steps and processes that made sense. I believe his great attitude, knowledge, and professionalism would be a great addition to any organization. I would highly recommend Bryan for anyone seeking sharp IT expert.
Zachary Wakefield
I've never met anyone who will research as relentlessly as Bryan when trying to find a solution to a problem. His research often leads to further questions and subsequently further research until he completely understands what is going on and what needs to be done. He is of a scientific mind; a logical and critical thinker who also maintains a mind that is open to new evidence even if it is contradictory to his existing understanding. I trust him to make grounded, logical decisions the way Capt. Kirk trusts Mr. Spock, and that's saying a lot.
Credentials
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Sec+
CompTIANov, 2010- Nov, 2024
Experience
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ATS Inland NW
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United States
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Construction
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1 - 100 Employee
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Service Account Coordinator
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Aug 2020 - Present
Maintains and facilitates client Building Management Systems (BMS) service accounts; provides technical solutions for client requests and concerns; collects and analyzes service data to optimize client service experience.
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Controls Technician III at ATS Inland NW
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Aug 2016 - Aug 2020
Designs, installs, programs, and maintains programmable logic controllers (PLCs) that intelligently automate, control, and regulate various environmental parameters (e.g., temperature, humidity, flow rate, pressure, etc.) for industrial and commercial buildings (primarily HVAC and central plant systems).
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Mobile Radar Maintenance Manager
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Apr 2015 - Aug 2016
Managed the maintenance and deployment for two long-range early threat and warning radar systems worth $11M. Designed and developed organizational structures, including determining technician training and workload requirements for a 36-man maintenance work center. Designed and executed deployment plans for equipment and personnel. Established requirements for tools, support equipment, personnel, supplies, and technical documents.
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Senior Maintenance Manager (Radar and Airfield Systems)
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Apr 2014 - Apr 2015
Managed the maintenance for $14M worth of radar and airfield systems navigational equipment. Designed and developed organizational structures, including determining manning requirements and technician workload requirements for a 21-man maintenance work center. Established requirements for tools, support equipment, personnel, supplies, and technical documents.
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Senior Maintenance Manager (Radar and Airfield Systems)
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Feb 2012 - Apr 2014
Managed the maintenance for $10M worth of radar and airfield systems navigational equipment. Designed and developed organizational structures, including determining manning requirements and technician workload requirements for a 20-man maintenance work center. Established requirements for tools, support equipment, personnel, supplies, and technical documents.Key AccomplishmentsAttained a total system uptime rate of 99.1% • Provided planning and technical assistance on the installation of the $600K Instrument Landing System (ILS) modernization project • Responsible for saving Air Force $50K in new part replacements
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Quality Assurance Evaluator
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Jul 2010 - Feb 2012
Identified maintenance problem areas and initiated corrective action. Developed methods for improving maintenance effectiveness and efficiency. Interpreted inspection findings and determined adequacy of corrective actions.Key AccomplishmentCompleted over 300 inspections containing 10,000 inspection items, resulting in 100% pass rate for all squadron inspections • Designed interactive SharePoint site, eliminating overdue evaluations • Vetted installation quality of projects worth $1.9M
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Maintenance Supervisor (Radar Maintenance)
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Jul 2008 - Jul 2010
Oversaw the maintenance of $10M worth of Radar and Airfield Systems equipment (AN/GPN-20, AN/GPN-30, AN-TPX-42, STARS, and digitizer). Ran two 7-man maintenance teams.Key AccomplishmentsAttained a total system uptime rate of 98.7% • Built four MS Access databases saving the Air Force $44K to procure commercial equivalents • Provided planning and technical assistance on the installation of the $3.5M Digital Air Surveillance Radar (DASR) project
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Customer Service and Database Manager
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Jan 2006 - Jul 2008
Received, prepared, and processed ad hoc requests for client trouble tickets resolution. Ensured accuracy of information entered into the maintenance data collection database by users.Key AccomplishmentsManaged more than 1600 equipment outages and resolved over 470 IMDS database problems • Wrote a 198-page “Dummies” guide for work center IMDS training • Used as IMDS subject matter expert by USAF
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Air Traffic Control Radar Technician
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Jul 1994 - Jan 2006
Evaluated and resolved problems encountered during siting, installing, repairing, and overhauling ground radar systems. Assembled, installed, and repaired antenna systems, transmission lines, and waveguides. Managed four maintenance teams (9 personnel).Key AccomplishmentsTechnician primarily responsible for completing all preventive maintenance inspection on five radar systems and nine associated sub-systems • Managed four maintenance teams (9 personnel) • Achieved and maintained a total equipment up-time rate of 98.9% • Local equipment fixes saved Air Force $30K in new part replacement
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Education
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2019 - 2019
Alerton Training
Certified Compass Operator Trainer, Controls and Automation -
2016 - 2016
Alerton Training
Alerton Certified Engineer - Ascent, Controls and Automation -
2010 - 2010
SPAWAR Charleston, SC
Tech Training, GPN-27, Radar Communications and Systems Technology -
2008 - 2008
Keesler AFB
Tech Training, DASR -
1994 - 2003
USAF Community College
AS, Electronics (Radar) -
2000 - 2000
Keesler AFB
Tech Training, NEXRAD -
1998 - 1998
Keesler AFB
Tech Training, AN/TPS-75 -
1995 - 1995
Keesler AFB
Tech Training, High Reliability Soldering -
1993 - 1994
Keesler AFB
Tech Training, Radar -
1993 - 1993
Keesler AFB
Tech Training, Basic Electronics
Community
