Experience

Girl Scouts of Central & Southern NJ

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Girl Scout Troop Leader

  • Jan 2021 - Present



Holman

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Engagement Coordinator

  • Sep 2019 - Aug 2022



Phorest Salon Software

• Ireland
• Software Development
• 200 - 300 Employee

• Onboarding Specialist

  • Jan 2019 - Sep 2019



The Mighty

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Contributing Writer

  • Aug 2018 - Sep 2019



JD Fashion & Music LLC

• Sicklerville, NJ

• Independent Business Owner

  • Aug 2016 - Sep 2018

  • Generated $90,000 in LuLaRoe retail sales over the course of one year • Coached and developed 16 independent retailers in sales and marketing • Maintained and cultivated inventory that contained a rotating 2,100 unique pieces • Increased blog traffic by 680% over 180 days • Generated $90,000 in LuLaRoe retail sales over the course of one year • Coached and developed 16 independent retailers in sales and marketing • Maintained and cultivated inventory that contained a rotating 2,100 unique pieces • Increased blog traffic by 680% over 180 days



ARI

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Dedicated Client Administrator

  • Jan 2016 - Mar 2017

  • Scrubbed data on 37,000 vehicles during project for Comcast account implementation• Created monthly licensing report and system to save 7 employee hours each month • Worked with 2 peers on a project to reroute delivery of 2,500 new vehicles• Developed 2 client specific training documents to be used by over 25 employees• Increased department participation in company wellness initiative by 50%

• Contact Center Administrator

  • Feb 2015 - Jan 2016

  • Worked with 18 peers to maintain department goal of answering calls in an average of 25 seconds• Resolved customer inquiries within the first call 28% more than the department goal• Trained 8 new employees to answer calls in the Contact Center over 5 months• Maintained “Gold” rating, the highest possible, on every monthly review

• Initial Licensing Administrator

  • Oct 2013 - Jan 2015

  • Developed efficiency to save 180 hours during one client driven licensing project• Maintained average processing time at 50% faster than the department standard• Achieved 94% response rate from employees as the United Way Campaign Coordinator• Generated 10 page internal department site to reach 2,000 employees



CID Entertainment

• United States
• Musicians
• 1 - 100 Employee

• Operations Intern

  • Mar 2013 - May 2013

  • Executed booking project for 27 dates across two national “VIP Experience” tours • Generated " Financial Settlement" Excel sheet for 2013 "Yo Gabba Gabba" tour • Gathered information & compiled a report of local college internship programs for company's relocation plan • Executed booking project for 27 dates across two national “VIP Experience” tours • Generated " Financial Settlement" Excel sheet for 2013 "Yo Gabba Gabba" tour • Gathered information & compiled a report of local college internship programs for company's relocation plan



WORDKRAPHT

• Music

• Editor

  • Oct 2012 - May 2013

  • Launched website in November 2012 • Corresponded with musicians to schedule articles, concert reviews, and interviews for staff. • Assisted with online marketing tactics including but not limited to social media. • Provided well-written engaging articles, interviews, and reviews for content to site • Launched website in November 2012 • Corresponded with musicians to schedule articles, concert reviews, and interviews for staff. • Assisted with online marketing tactics including but not limited to social media. • Provided well-written engaging articles, interviews, and reviews for content to site



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Bookseller

  • Nov 2009 - Jan 2013

  Customer service and sales specialist who worked as part of a team to operate the Deptford, NJ location of the popular bricks and mortar bookstore. • Ranked at top of staff for sales of paid memberships and always met or exceeded goals. • Specialized in customer service and troubleshooting of Nook devices as well as sale of the e-readers Customer service and sales specialist who worked as part of a team to operate the Deptford, NJ location of the popular bricks and mortar bookstore. • Ranked at top of staff for sales of paid memberships and always met or exceeded goals. • Specialized in customer service and troubleshooting of Nook devices as well as sale of the e-readers



Indie Music Reviewer

• Online

• Senior Writer

  • Jan 2012 - Oct 2012

  Senior staff member for rapidly growing online indie music magazine who assisted in delivering key content and articles. Achievements: • Helped grow readership and following on social media sites through well-written and engaging content. Facebook "likes" increased from 1,000 to 14,000 in 10 months. • Worked in a team to develop monthly compilation samplers and decide tracks to be included. • Assisted with event production for 2012 IMR Music Festival Senior staff member for rapidly growing online indie music magazine who assisted in delivering key content and articles. Achievements: • Helped grow readership and following on social media sites through well-written and engaging content. Facebook "likes" increased from 1,000 to 14,000 in 10 months. • Worked in a team to develop monthly compilation samplers and decide tracks to be included. • Assisted with event production for 2012 IMR Music Festival



Rock Ridge Music

• Newark, NJ

• Intern

  • Feb 2012 - Jun 2012

  Assisted management and marketing team with implementing strategy to build musicians careers. Daily tasks included social media, PR to music blogs, as well as researching tours and festivals. Achievements: • Provided Twitter support for client on NBC's The Voice by identifying key users and targeting them in a "Vote for Tony Lucca" campaign. • Successfully placed artists such as Sarah Miles, Tony Lucca, and Ingram Hill on top music sites such as The Round Table. • Secured restaurant sponsorships for annual Hotel Carolina music festival Show less



Ruby Tuesday

• Restaurants
• 700 & Above Employee

• Head Bartender

  • Feb 2008 - Oct 2008



Apple American Group LLC

• United States
• Restaurants
• 700 & Above Employee

• Key Hourly Manager & Bartender

  • Nov 2003 - Mar 2008

  Worked as a member of the management staff along with holding other positions within the restaurant including bartending. Performed shift by shift management of employees as well as office and administrative duties. Achievements: • Certified trainer to develop new staff. Organized employee files, ensuring they were complete. • Perform weekly food & liquor inventories and analyzed cost with emphasis on loss prevention. • Placed food, liquor, and produce orders as needed. • Wrote employee schedules through use of labor cost management and identified key employees through evaluations Show less



JB Management

• Marlton, New Jersey

• Pool Manager, Swim Instructor, & Lifeguard

  • May 1998 - Sep 2003