Front Office & Guest Services

• Apr 2022 - Present

Cross-Trained Front Office Leader & Hilton Honors Champion

• Sep 2021 - Apr 2022

Cross-trained for all positions; acting Manager on Duy for any shifts as needed; recruiting, interviewing, and hiring new employees, as well as training/retraining Team Members; procuring and submitting leads for group/event reservations, local negotiated rates with various companies, and making sales for meeting room; providing availability in- and out-of-office as Hilton Honors Champion and point of contact for Members; utilizing CRM and Best Guests Reports to ensure complete satisfaction through entirety of Guests' experience; enrolling Guests into Hilton Honors loyalty rewards program and incentivizing & rewarding Team Members in all areas of the property to do the same; leading by example and setting all shifts up for success, while proudly representing the hotel and the Hampton Inn & Suites/Hilton brand. Show less

PM Front Desk Lead Supervisor

• Mar 2021 - Aug 2021

Administrative work and general Front Desk duties; multitasking in Guest Services, Housekeeping, Maintenance, Laundry, Cashier, and Security, as well as acting Manager on Duty for PM shift; consistently selling out hotel and obtaining new business contracts, excelling at problem-solving with little to no oversight, while upholding Guest expectations and Marriott brand standards. Administrative work and general Front Desk duties; multitasking in Guest Services, Housekeeping, Maintenance, Laundry, Cashier, and Security, as well as acting Manager on Duty for PM shift; consistently selling out hotel and obtaining new business contracts, excelling at problem-solving with little to no oversight, while upholding Guest expectations and Marriott brand standards.

Entrepreneur/Small Business Owner

• Feb 2018 - Mar 2021

Assistant Store Manager

• Apr 2013 - Aug 2016

Supervised operational and organizational standards of the store, responded to Customer complaints and concerns in professional manner, ensured store compliance with health and safety regulations, prepared detailed reports such as buying trends, profits, managing store budgets, and updating financial records, kept track of inventory levels and placed orders as needed, dealt directly with vendors and weekly deliveries, trained, motivated, and mentored store staff, developed business strategies that expanded store traffic, optimized profitability, and enhanced customer satisfaction. Show less