Experience

Rescribe (Scorg Technologies)

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Support & Implementation Manager (Support,Implementation,Pre-Sales)

  • Mar 2018 - Present

  1)Focused Business Development Manager with exceptional planning and implementation capabilities. Highly-trained in computer applications with in-depth understanding of users, requirements gathering, and market trends. 2)Gathered customer needs and worked with product development teams to implement changes based on feedback. 3)Forecast future trends and orient strategies to capture maximum benefits. 4)Coordinate with sales executives to better align company goals and tactics. 5)Monitored and evaluated project resource needs ensuring the continuity of projects and timely communication to stakeholders 6)Utilize and apply an understanding of budgeting, project management and resource management to assigned project 7)Good creative, analytical and problem solving skills 8)Good interpersonal and presentation skills for interacting with team members, clients and company management 9)Ability to identify and solve project related problems. ? Ability to handle multiple tasks simultaneously and switch between tasks quickly 10)Tasks include installation, configuration, backups, restores and execution of scripts 11)Helps to manage P&Ls for every project and create strategies to help increase project profitability 12)Traveling to client locations as dictated by the project schedule 13)Motivate team members and junior staff to exceptional performance. Show less



Genex Interactive PrivateLimited.

• India
• Appliances, Electrical, and Electronics Manufacturing

• Team Lead Implementation And Support Department

  • Aug 2017 - Mar 2018

  1)Talking to customers and helping them with upholding their systems, inductions and other connections. 2)Resolved and provided guidance to engineers for escalated technical issues 3)Participated in customer meetings for escalated issues to provide faster resolution 4)Prepared and delivered technical presentations and demonstrations to customers 5)Acted as subject matter expert (SME) for customer issues related with LIMS core 6)Handled all advanced support issues, when all possible solutions have been exhausted 7)Involved in design process for product releases as well as new products 8)Maintained a high percentage of customer service by monitoring technical calls and support Show less



PALASH IVF

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Implementation & Tech Support Engineer (Team Lead)

  • Aug 2016 - Apr 2017

  RESPONSIBILITIES INCLUDE • Worked on Implementation & Support for all ERP modules • Requirement Analysis. • GAP Analysis. • Implement and configure ERP application consulting customers. • Developing reports & maintaining scalability. • OS Troubleshooting/w & s/w installations on server & respective nodes. • Database Management & Scheduling maintenance tasks. • Train end users in specific modules of ERP application. • Collect requirements, analyze businesses and execute process workshops. • Interact with teams of developers, offshore teams then monitor and tune performances. • Prepare necessary project documentations associated with implementation like manuals, customer query data, issue logs and their resolution. • Consult client to collect all relevant data for implementation. • Involved in user interaction. • receiving incidents and requests from end-users analyzing these and either responding to the end user with a solution or escalating it to the development team. • Work on change requests from customers on test and production servers • Involved in Go live and upgrade process for cloud customers Show less



Manorama Infosolutions

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Implementation/Support Engineer

  • Nov 2010 - Jun 2016

  Implemented Modules are: 1.Administration 2.Frount Desk Management 3.OPD With EMR 4.IPD with Nursing Station 5.Billing 6.OT Management 7.Diagnostic Centre (LIS & RIS) 8.Payroll/HR with Time Attendance.9.MIS 10.Purchase and Inventory 11.Finance 12.Pharmacy 13.Blood Bank 14.Back Office Management 15.MRD 16.MSW RESPONSIBILITIES INCLUDE ERP Implementation of Lifeline-Suite Application on Different client sites and performed following main activities: • As-is Analysis. Client requirement collection/gathering and mapping of requirement with application. • Verification of Current business process and document sign off with department head and core team members • Gap analysis. Master Data collection and data uploading • Master data setup (SOC,Vendors, Items, Suppliers, Cost centers) • Product implementation on Test Server and Live Server • Work flow testing. User Training(Class Room Training & On Job Training) Involved in client handling, • Management level meeting will be conducted for discussing about the Implementation Status. • After go live support Show less