Joshua A.

Member at Order of the Sword and Shield
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Contact Information
us****@****om
(386) 825-5501
Location
Buffalo-Niagara Falls Area
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
  • German Elementary proficiency

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Credentials

  • CompTIA Project+ Certification
    CompTIA
    Apr, 2023
    - Nov, 2024
  • ITIL 4 ® Foundation
    AXELOS Global Best Practice
    Jan, 2023
    - Nov, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Jul, 2021
    - Nov, 2024
  • CompTIA Network+ ce Certification
    CompTIA
    Apr, 2022
    - Nov, 2024
  • CompTIA Security+ ce Certification
    CompTIA
    Oct, 2022
    - Nov, 2024
  • (ISC)² Candidate
    (ISC)²
    Dec, 2022
    - Nov, 2024

Experience

  • Order of the Sword and Shield
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Member
      • Jul 2023 - Present

      The Order of the Sword and Shield is the first academic and professional honor society dedicated to homeland security, intelligence, emergency management and protective security disciplines. The mission of ΟΣΣ shall be to promote critical thinking, high scholarship and professional development and to further enhance the ethical standards of the protective security professions and to cultivate a high order of personal living. The motto of the Society is ex scientia pax which means "out of knowledge comes peace." Show less

  • Crossfuze
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Technical Support Analyst
      • May 2022 - Present

      -Software, Hardware, and Network troubleshooting -Collaborated daily with support teams to identify and diagnose system-wide outages, backend, and high-priority issues -Documented incidents using the ServiceNow platform -Conducted Active Directory administration for account unlocks, adding and removing groups, and the creation of new accounts. -Utilized Azure for Multifactor authentication setup, device management, and Member Access. -Utilized Microsoft SCCM for remote diagnosing and implementing solutions -Instructed and assisted user regarding Microsoft 365 applications and services -Handled 30-50 contacts daily via calls, live chat, and assigned tasks. -Troubleshoot user VDI issues using the VMWare admin center and vSphere. -Utilized IBM Security Identity Manager to unlock users, reset user passwords and verify user permissions for servers and databases. Show less

Education

  • Western Governors University
    Bachelor of Science - BS, Cyber Security and Information Assurance

Community

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