Head Of Business Analysis

• Jul 2021 - Present

Business Analysis Team Lead

• Nov 2020 - Jul 2021

Business Analyst

• Nov 2019 - Nov 2020

Business Analyst / Salesforce Functional Consultant

• Aug 2018 - Mar 2019

Project Lead - Business Analyst and Change

• Sep 2015 - Aug 2018

Business lead within a team responsible for the implementation and continued business management of a Salesforce based Customer Feedback System for Transport for New South Wales. A multi-disciplined role that involves change management, business analysis, and working closely with ICT and Vendors. Work can be split by projects as below:- Customer Feedback Solution Launch (Salesforce Service Cloud)- Private Operator Portal Launch (Salesforce Community Cloud Portal)- Feedback and Patronage Data Reporting (Salesforce Wave)- Custom API- App Launch - Contact Centre Enhancements

AVP - Business Analyst

• Feb 2010 - Jul 2015

Part of a small team with responsibilities around the build, roll-out, management, and continued application of a suite of digital tools to aid global teams in the management of their risk and control environment.

Graduate - Operations and Technology Analyst - FI Rates

• May 2009 - Jan 2010

- Part of a small team to develop strategies to highlight and investigate trade discrepancies; managing any amendments, escalations and sign-off.- Created and ran Management Information for key stakeholders; detailing progress and issues.- Chaired weekly project governance calls with USA and APAC in Project Director’s absence.

Graduate - Operations and Technology Analyst - Loans

• Aug 2008 - Apr 2009

- Part of a newly established Risk and Control team tasked with improving management oversight of all business and trade operations. - Established Loans' global Risk and Control pack, to be presented to Senior Management.- Maintained Suspense Accounts and identified amounts to be placed on deposit.- Ran Front Office/Back Office reconciliation and verified/amended differences with Front Office.