Joanne Sweeney

Health Services Project Officer at Diabetes Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Brisbane, Queensland, Australia, AU
Languages
  • English -
Skills

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Credentials

  • Communication within Teams
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Decoding Executives: Strategies to Effectively Work with Leadership
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • How to Proactively Manage Conflict as an Employee
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Designing Emotion: How To Use Design To Move People
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Digital Body Language
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Improving Your Thinking
    LinkedIn
    Jul, 2020
    - Nov, 2024

Experience

  • Diabetes Australia
    • Australia
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Health Services Project Officer
      • Jan 2023 - Present

      As a dedicated Project Officer, I am responsible for fostering seamless collaboration among multidisciplinary teams to achieve successful project outcomes. My role revolves around developing and implementing innovative service delivery models and schedules, ensuring the efficient allocation of resources for optimal project performance. One of my responsibilities is to prepare comprehensive financial year budgets for government-funded programs, analysing and developing workforce utilization models. Through my expertise in performance planning, I create and execute plans that align with project objectives, enabling us to track progress and make data-driven decisions to improve our outcomes continuously. I leverage advanced data analysis tools to gain insights, which empower me to identify areas for enhancement and drive project success. Passionate about creating a meaningful impact, I am dedicated to contributing to transformative initiatives that drive positive change within our organization and the communities we serve. As a Project Officer, I take pride in leading and coordinating projects that bring vision to reality and make a real difference in people's lives. My skills and commitment are vital assets in achieving success and driving progress in every endeavor I undertake. Show less

  • MatchWorks
    • Australia
    • Staffing and Recruiting
    • 400 - 500 Employee
    • Job Match Coordinator - QLD Employer Engagement Team
      • Feb 2021 - Jan 2023

      • Coordinate and Administer multidisciplinary regional programs. • Coordinate multiple projects simultaneously and meet targets efficiently. • Communicate with stakeholders to understand their needs, building relationships based on trust and respect. • Ensure services are delivered with a high level of customer service and empathy and in line with contractual guidelines and the code of conduct. • Talent pooling using the company and Department systems to match candidates to meaningful opportunities. • Coordinate and facilitate department-driven program initiatives. • Monitor and report on project performance and progress • Understand and act by following the department's contractual compliance framework and organisational policies and procedures. • Generate new business and develop current employer relationships • Collaborate with the MatchWorks teams, stakeholders, industry bodies, training organisations, community organisations the department and Employers to source and deliver opportunities for our participants with a focus on tailored progression and placement into sustainable employment opportunities. • Account management employer relationships Show less

  • TURSA Employment & Training
    • Employment Advisor
      • Dec 2016 - Feb 2021

      • Generating, Negotiating and Managing Government Subsidy Contracts • Monitoring, reporting and outcome tracking • Managing information flow for inter-organisational projects • Office Management duties including stationary orders, Petty Cash & Employment Fund Assistance • Liaising and mediating between Employers and Job Seekers • Development of workflow and process flow documents • Development of training materials and instructional sheets for staff and clients• Research and procurement of community-based barrier management services• Develop resources to maximise stakeholder collaboration Show less

    • Business Liasion Team Trainer / Employment Advisor
      • Jun 2015 - Feb 2021

      • Training facilitation for staff and clients across the organisational cluster (Cluster consists of four offices across the Brisbane South East employment services region)• Resourcing barrier management tools for team• Facilitating and driving collaboration across the cluster • Liaising with Colleges, Community Groups, and 3rd party providers• Delivering presentations both within the organisation and for 3rd party provider information sessions• Development of staff training tools• Designed and developed an operational process to manage federal government wage subsidies for cluster• Relationship management and post-placement support• Preparing caseload analysis and marketing strategies• Group and individual pre-employment check• Group and individual employment preparation programs • EPF – Employment Pathway Fund• Document control and contractual compliance• ESS Web – Job Active client management system• Tracking program results• Facilitating collaboration between stakeholders • Reverse Marketing Show less

  • Employment Services Queensland
    • EA / Facilitator
      • Oct 2013 - Jun 2015

      • Provide service across organisation regions including remote region locations • Delivered vocational education and development programs including (mindfulness, self-motivation) • Career pathway planning and non-vocational development • ESS – JSA client management system • Bridge – 3rd party employment service management system • Provide service across organisation regions including remote region locations • Delivered vocational education and development programs including (mindfulness, self-motivation) • Career pathway planning and non-vocational development • ESS – JSA client management system • Bridge – 3rd party employment service management system

  • NTD National Training & Development
    • Brisbane, Australia
    • DTL - District Team Leader
      • Mar 2013 - Oct 2013

      DISTRICT TEAM LEADER –NATIONAL TRAINING & DEVELOPMENT MAR 13 - CURRENT • Recruit team members – advertising and interviewing prospective team members, providing training and support. Assisting team members to develop their personal goals and working with them to ensure that they can achieve company and team targets. • Research and develop marketing channels – Within a set geographical area, I was responsible for researching and developing a multitude of marketing opportunities for our team. Ensuring all team members had an opportunity to achieve their targets. • Relationship Development – Connect with and develop relationships with Corporate and Community groups. Working toward mutually beneficial outcomes. • Training – Creating written training guides and delivery of Training Workshops. • Daily and Weekly reporting of sales results • Monthly Reviews for individual team members outlining productivity and achievement. • Sales Pipeline – Working with individual team members and our college partners to ensure we addressed any weaknesses in our sales pipeline. Analysing the client experience from initial contact to graduation. Show less

  • NTD - National Training & Development
    • Brisbane, Australia
    • ICA - Independent Course Advisor
      • May 2012 - Mar 2013

      • Highest Sales for the Southside Teams 2012 – Awarded the highest enrolments out of all Southside Teams in 2012. • Direct Marketing – Working in rostered locations direct street marketing. • Relationship Development – Ensuring that the client is supported and guided throughout the entire process maximising client conversion. • Reporting of daily results • Consistently exceeding targets. • Highest Sales for the Southside Teams 2012 – Awarded the highest enrolments out of all Southside Teams in 2012. • Direct Marketing – Working in rostered locations direct street marketing. • Relationship Development – Ensuring that the client is supported and guided throughout the entire process maximising client conversion. • Reporting of daily results • Consistently exceeding targets.

  • Call Management Austalia
    • Brisbane, Australia
    • Outbound - Call Centre Operator
      • Apr 2012 - May 2012

      • First of new recruits to hit target, second day on the job. • Cold Calling - Consistently achieved targets where the sale required a recorded acceptance of a contract. • Experienced in use of Direct Dial software • Within the two weeks grouped with top 5 performers • First of new recruits to hit target, second day on the job. • Cold Calling - Consistently achieved targets where the sale required a recorded acceptance of a contract. • Experienced in use of Direct Dial software • Within the two weeks grouped with top 5 performers

  • Phase New Media
    • Brisbane, Australia
    • Digital Media Producer & Account Manager
      • Apr 2010 - Mar 2012

      • Account & Project Management – Working with clients to coordinate multimedia services, ensuring outcomes and negotiating expectations to prevent scope creep. • Online Marketing – Design and delivery of online services for specific campaigns. EDM (Email Marketing), Google Ad words, Google Analytics, Digital Banners. • Troubleshooting programming issues, and liaising when necessary with specialist programmers. • Booking outsourced contractor’s photographers, specialist programmers. • Systems Administrator – Maintaining network functionality, System Access for staff, Backup Processes and Procedures, Installation of software, and hardware. Show less

  • JAV IT Group
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Network Contractor
      • Nov 2008 - Apr 2010

      • Backup library control and media management for multiple sites • Documentation and filing • Maintain procedures and processes • Communicate and Lias with international sites • Report on all events not in the procedural brief • Backup library control and media management for multiple sites • Documentation and filing • Maintain procedures and processes • Communicate and Lias with international sites • Report on all events not in the procedural brief

  • Contractor
    • Brisbane, Australia
    • MC, Spruiking & Entertainment Hosting Services
      • Dec 2005 - Apr 2010

      • MC /Master of Ceremonies • Spruiking and Promotions • Marketing for Special Events • Karaoke Hosting • DJ Hosting • MC /Master of Ceremonies • Spruiking and Promotions • Marketing for Special Events • Karaoke Hosting • DJ Hosting

  • Climate Smart Home Services
    • Brisbane, Australia
    • Call Centre Operator
      • Jan 2009 - Apr 2009

      • Fast passed inbound call centre – averaging 100 + calls per 8 hour shift without sacrificing the customer experience. Each call required completion of a survey and scheduling tradesmen. 90% conversion rate. • Appointment Setting – negotiating client availability while working to a specific schedule for multiple tradesmen adhering to a request of maximum travel time between clients 5mins. • Complaints handling and resolution. • Government Funded – Working within strict government guidelines, with specific policies and procedures. • Online Payment Systems – Taking of credit card payments over the phone working with the online banking system. Show less

  • Abel Rent A Car
    • Brisbane, Australia
    • Customer Service Inbound Call Centre
      • Mar 2008 - Nov 2008

      • Customer service • Bookings • Auditing of customer service for all service centres and presentation of reports • Customer feedback analysis (Spreadsheets, graphs and reports design and implementation) • Website enquiries • Email bookings • Use of CAR database system • Complaints handling • High rate of conversion calls to sales • Customer service • Bookings • Auditing of customer service for all service centres and presentation of reports • Customer feedback analysis (Spreadsheets, graphs and reports design and implementation) • Website enquiries • Email bookings • Use of CAR database system • Complaints handling • High rate of conversion calls to sales

Education

  • RT&C Training & Consulting
    Negotiating & Crisis Intervention
    2018 - 2018
  • Government Learning Centre
    Indigenous Awareness
    2016 - 2018
  • Government Learning Centre
    Employment Services
    2016 - 2018
  • Government Learning Centre
    Mental Health Awareness
    2016 - 2018
  • Tursa Employment & Training
    Certificate IV, Employment Services
    2015 - 2016
  • MSIT
    Diploma, IT Networking
    2006 - 2007
  • Lourdes Hill College
    1984 - 1989

Community

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