Experience

Snehalaya

• India
• Non-profit Organization Management
• 1 - 100 Employee

• Advisory Board Member (International)

  • 2017 - Present

  As a dedicated advisory board member of Snehalaya (international), my role is primarily focused on furthering the organization's mission towards creating positive impact on the lives of women and children in developing locations addressing fundamental rights surrounding education, rehabilitation, healthcare, and other factors in the fight against AIDS and human trafficking. By leveraging my experience in strategic advisory, I guide the financial performance, risk management, operational planning, and campaign partnerships, while playing a mentorship and sponsorship role as and where needed. Learn more about Snehalaya and its efforts and donate in support of women empowerment and children’s rights: https://www.snehalaya.org/donate Show less



Marsh McLennan

• United States
• Financial Services
• 700 & Above Employee

• Regional Director

  • Jan 2018 - May 2023

  Exhibited strategic leadership by developing and executing comprehensive regional strategic plan in harmony with the corporate strategy. Incorporated an understanding of market trends, competitive landscape, and regional growth opportunities to drive enterprise-wide initiatives across the Marsh McLennan businesses, including Mercer, Marsh, Oliver Wyman, and Guy Carpenter. Fueled a culture of synergy across businesses to deliver quantifiable outcomes by addressing key client and market challenges with best-in-class solutions in Sustainability / ESG, Cyber Resiliency, Digital Transformation, Corporate Governance, Enterprise Risk Management, M&A Consulting, and Workforce for the Future. Accelerated business development and enriched stakeholder relationships by spearheading a robust commercial growth strategy for the Pacific region. Successfully exceeded annualized cross-sell revenue targets of over $25m and established a growing pipeline of qualified opportunities surpassing $100m. Cultivated durable relationships with key clients, stakeholders, and industry influencers, and teamed up with sales and marketing units to devise and execute potent regional client engagement and go-to-market strategies. Partnered with regional C-suite and global leadership in market share expansion pursuits. Show less



Mercer

• United States
• Professional Services
• 700 & Above Employee

• Strategy & Transformation Director (Pacific)

  • Aug 2013 - Dec 2017

  Spearheaded the design and implementation of strategic initiatives, such as migration to new core administration and financial platforms, and integration of advanced technologies and digital strategies into core business processes, resulting in a 30% increase in operational efficiency and a 20% reduction in costs over a 3-year period. Managed cross-functional teams, comprising more than 75 on-shore and off-shore resources, to execute a portfolio of large-scale transformation programs and projects, successfully meeting all key performance indicators, deliverables, and timelines. Oversaw a $50m transformation budget with robust performance and financial tracking, ensuring accurate measurement of outcomes against strategic objectives, effective utilization of resources, and promoting a data-driven decision-making culture. Managed the implementation of a cross-business operating model, focused on building business synergies, cost efficiencies, and strengthening existing client relationships. Promoted change management efforts across the organization, facilitating employee adoption of new processes and technologies, which resulted in a 35% improvement in employee engagement scores and 15% improvement in client engagement scores. Demonstrated leadership and enhanced the functioning of the Program Management Office (PMO) in overseeing large and complex change projects, including project governance, navigating direct / matrixed reporting structures, and stakeholder engagement. Show less



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager (Business Advisory)

  • Nov 2009 - Jul 2013

  Led a diverse portfolio of strategy and technology consulting engagements for ASX50 clients across Financial Services, FMCG, Energy, and Mining sectors, significantly contributing to YoY growth across the practice. Key projects include: Target Operating Model and Organizational Design supporting a banking client’s digital transformation journey. Enterprise Risk Management assessment against a banking client’s existing risk security, resilience management, and infrastructure setup. Cost (zero-based) Transformation for a FMCG client aimed at streamlining its operations and supply-chain for cost reduction and process efficiencies. Digital Strategy and Cloud migration for an energy client to manage scale and costs across customer care. Regulatory-driven remediation program management for banking and superannuation clients; M&A readiness planning & integration for an insurance client. Corporate Governance and Organizational Effectiveness assessment for a mining client post integration of a comprehensive ERP system. Operational Transformation with a human-centered design approach for a FMCG client to redesign their ecommerce platform aimed at increasing online sales, reducing cart abandonment rates, and elevating customer satisfaction. Built and maintained robust client relationships, effectively becoming a trusted advisor and contributing to client retention, and supported business development towards expanding the firm’s client base and market presence. Provided dynamic leadership in talent sourcing and management with partnerships across business schools and mentoring over 20 consultants and analysts, fostering a culture of high performance, and encouraging professional growth and development. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Manager (Strategic Systems Integration)

  • Oct 2006 - Nov 2009

  Managed all client projects reporting to the client executive staff and Accenture leadership in meeting the required project goals and criterion for success. Harnessed key project management skills focused on strategic delivery projects with the ability to lead large on-shore and off-shore teams. Key projects include: Regional Operational Strategy (Market Expansion, 2009): Developed a Regional Operating Model for a banking client for branches in Indonesia for their retail and institutional clients with successful integration between Finacle and its interfacing systems, leading over 50 on-shore and off-shore resources as part of operational process review, risk assessment, enterprise architecture analysis, and implementation management. CRM Integration and Release Management (Customer Care and Billing Transformation, 2006-2008): Led the successful commissioning and implementation of newly introduced technology (Siebel CRM, Kenan Billing and TIBCO) integrating with over 75 legacy applications for a Telco client. Post go-live, oversaw all production deployments for client, including release management, functional process modelling, resource, and financial planning. Chaired production release meetings and client release updates to manage the critical path and stakeholder expectations. Conducted impact analysis on escalations managing dependencies based on detailed design assessment and production post-implementation reviews. Show less



Dimension Data

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Business Consultant

  • Aug 2005 - Oct 2006

  Executed per the Managed Services business plan and strategies using the ITIL framework. Liaised with internal developers, global staff, clients, and vendors to enable development and implementation of new business and systems functionality for Siebel CRM and SAP R/3. Developed business requirements, technical and system specifications, support, training, and process documentation, and assessed adherence to internal governance processes regarding operations such as Change Control, Risk and Asset Management. Show less



ClickSoftware

• United States
• Software Development
• 100 - 200 Employee

• Software Support Engineer

  • Jan 2004 - Aug 2005



Invensys - Acquired by Schneider Electric

• United Kingdom
• Industrial Automation
• 700 & Above Employee

• Student Development Engineer

  • Jan 2003 - Dec 2003