Experience

Osborne Homes

• United States
• Real Estate
• 1 - 100 Employee

• Escrow Coordinator

  • Jun 2022 - Present



Mountain Title Company

• Great Falls, Montana

• Escrow Officer

  • Nov 2012 - Jun 2022

  ▪ Reviews all new contracts, prepares estimated closing statements, and facilitates the hold and transfer of funds for buyers, sellers, and lenders, adhering to all regulatory requirements. ▪ Prepares all documents associated with the processing and closing of escrow, clearing of title requirements, recording of documents, conveyance of title, and issuance of title insurance. ▪ Establishes flow of communication with clients, agents, attorneys, lenders, home inspectors, and other stakeholders to facilitate closings, ensuring all documents are properly explained, signed, and notarized. Licensed Title Insurance Agent Show less



Riddle's Jewelry

• United States
• Luxury Goods & Jewelry
• 100 - 200 Employee

• Assistant Manager

  • May 2010 - Nov 2012

  ▪ Oversaw store operations including inventory management, training, staff development, and other administrative tasks required for successful day-to-day business operations. ▪ Completed daily, bi-monthly, and monthly financial reports, and executed payroll for staff. ▪ Improved team morale and staff cohesion implementing effective staff meetings and conducting quarterly individual staff reviews keeping open lines of communication between staff and management. ▪ Built lasting customer relationships by assisting clients in the decisions surrounding purchasing and/or designing high-end jewelry pieces and followed up through repeated non-sales communication. Show less



Welcome Home Agency

• Owner/Operator

  • Dec 2008 - Aug 2010

  ▪ Developed and implemented the startup of Welcome Home Agency. ▪ Worked independently, securing the community information and contracting with each business. ▪ Created, packaged, and delivered Community Welcome Packages to new homeowners within the cities of Great Falls, MT and Missoula, MT. These packages were filled with civic and community information and were sponsored by local business’ who included their service information along with a promotional gift for the potential customers. Show less



Central Solutions Inc.

• Certified Dispatcher/Customer Service Representative

  • Jan 2008 - Jul 2009

  ▪ Certified through the NEXSTAR Network in June 2008. Utilizing SuccesWare management system I took customer calls, triaged the urgency and dispatched jobs to the appropriate technician (8 were on staff). ▪ Transcribed the technician work orders, and completed invoicing for each job. ▪ Ensured commercial and residential contracted customers were current on preventative services and addressed any incoming customer concerns. ▪ Certified through the NEXSTAR Network in June 2008. Utilizing SuccesWare management system I took customer calls, triaged the urgency and dispatched jobs to the appropriate technician (8 were on staff). ▪ Transcribed the technician work orders, and completed invoicing for each job. ▪ Ensured commercial and residential contracted customers were current on preventative services and addressed any incoming customer concerns.



Flying J, Inc

• Certified Trainer

  • Jan 2006 - Jan 2008

  ▪ Traveled to new store openings in both the United States and Canada to train employees on company policies, procedures, and best practices in both technical requirements and customer service skills. ▪ Interacted directly with 100+customers daily handling immediate needs and complaints.

• Assistant Manager

  • Jan 2005 - Jan 2006

  ▪ Carried authority over a restaurant staff of approximately 35 employees running 24/7 operations. ▪ Managed staff scheduling, training, disciplinary issues, staff and customer complaints, addressing and resolving issues in a calm and friendly manner. ▪ Completed detailed audits of daily sales numbers and counting and balancing of cashier tills and deposits.