Customer Support Specialist

• Aug 2023 - Present

Customer Support Specialist

• Nov 2020 - Dec 2022

As a dedicated professional, I have leveraged my skills to significantly improve communication tools, focusing on user needs and improving response times by 50%. This speaks to my ability to enhance customer experiences and interfaces. By adopting an empathetic approach, I successfully boosted customer satisfaction by 20%, highlighting my dedication to understanding and meeting client needs—a cornerstone of any customer-facing role. As a mentor, I’ve guided team members towards a customer-centric approach, emphasizing my ability to instill key communication principles in others. Consistently surpassing expectations, I’ve efficiently handled over 110 customer interactions daily, demonstrating my multitasking and adaptability, essential skills in a fast-paced professional environment. I’ve consistently achieved a customer satisfaction score above 91%, reflecting my strong problem-solving skills and commitment to customer satisfaction, vital in all business operations. Drawing from my personal experience of achieving high customer satisfaction scores, I initiated and executed an overhaul of team communication responses. This strategic improvement contributed to a significant 13% increase in overall team satisfaction scores, further enhancing our customer communication and satisfaction. I’m open to opportunities that will enable me to leverage these skills to create significant value in diverse professional settings. Show less

Sales Professional

• Apr 2018 - Mar 2020

During my time as a Sales Professional at Suitsupply, I was committed to delivering empathetic and tailored customer service, which earned a 97.8% positive response rate. This role gave me the opportunity to hone my user-centric approach, a skill that directly translates into UX design. Strategic cross-selling was a key part of my job, and I maintained robust product-to-product sales ratios (0.93 shirt/suit, 0.62 tie/shirt, 0.17 shoe/suit). This experience developed my understanding of creating interconnected solutions, which is vital in creating user flows and pathways in UX design. In a fast-paced environment, I was responsible for managing multiple tasks while also driving significant revenue growth. I contributed to an average of $182.30 in sales per hour and achieved an overall turnover of $230,987. This result-oriented mindset and multitasking capability are key to performing various UX design tasks effectively. Through personalized customer assistance, I was able to achieve an average price per customer (APC) of $385.62. This ability to provide tailored solutions based on individual needs aligns with the creation of personalized user experiences in UX design. Finally, I prioritized and achieved high customer satisfaction. This focus on user satisfaction aligns with my approach in UX design, where creating user-friendly and intuitive designs is the ultimate goal. Show less

Sales Advisor

• Oct 2015 - Dec 2018

Contributed to a positive and collaborative team environment, achieving sales targets and delivering exceptional customer service. Greeted customers warmly, assessed their needs, and provided tailored advice for selecting the best eyewear products. Ensured outstanding in-store experiences by handling complaints and resolving issues to customer satisfaction. Exceeded sales targets through strong customer relationships, effective product recommendations, and cross-selling techniques. Contributed to a positive and collaborative team environment, achieving sales targets and delivering exceptional customer service. Greeted customers warmly, assessed their needs, and provided tailored advice for selecting the best eyewear products. Ensured outstanding in-store experiences by handling complaints and resolving issues to customer satisfaction. Exceeded sales targets through strong customer relationships, effective product recommendations, and cross-selling techniques.

Sales And Marketing Representative

• Jun 2013 - Oct 2014

In my role at a call center specializing in timeshare deals, I utilized my persuasive communication skills to effectively engage potential customers. Understanding the customer's needs and providing tailored solutions was central to my role, as was navigating multiple digital systems for record management and customer tracking. This position honed my ability to empathize with users and streamline digital interactions, skills that I aim to leverage in a UX design career. In my role at a call center specializing in timeshare deals, I utilized my persuasive communication skills to effectively engage potential customers. Understanding the customer's needs and providing tailored solutions was central to my role, as was navigating multiple digital systems for record management and customer tracking. This position honed my ability to empathize with users and streamline digital interactions, skills that I aim to leverage in a UX design career.

Brand Representative

• Nov 2010 - Dec 2013

Exhibited keen attention to detail in a dynamic retail environment, consistently maintaining visually appealing store displays, organized inventory, and a clean and well-maintained store. Thrived in fast-paced settings, demonstrating adaptability and flexibility during peak periods, such as holidays and sales events, while upholding a warm and friendly demeanor. Collaborated seamlessly with sales associates, store managers, and team members to achieve sales goals and deliver excellent customer service. Show less