Experience

Alabama Foundation Specialist

• United States
• Construction
• 1 - 100 Employee

• Service Technician

  • Aug 2019 - Present

  Travel to customer’s home on a pre-set appointment using a company vehicle. Build rapport with homeowners and professionally represent the company. Perform yearly service appointments, diagnos and fixing any issues. In some cases, I install additional products purchased by customer. Adhere to safety and helath regulations when carrying out construction operations. Examine work previously done by the company and determine potential warranty or non-warranty work. Recommend additional products and services to enhance or improve original installation, or to remedy a potential issue. Responsible for communicating to service manager job completions or complications, and then submitting all necessary paperwork for the appointment.



The Vinyl Experienc

• Owner

  • Oct 2014 - Present

  Create advertising, social media campaigns, and face-to-face events to deliver our message to the right audience. Review financial reports and compare them to our short and long term goals. Responsible for the growth, stability and daily operation of the business. Communicate with vendors and product suppliers to facilitate orders and plan deliveries.



Neighbors Realty, LLC

• United States
• Real Estate

• Marketing Coordinator

  • Jan 2018 - Dec 2019

  Run marketing department in executing campaign plans by communicating with digital advertising strategies. Create marketing materials including website content, advertisements, social media posts, For Sale Signs and other material that is polished and on-brand. Manage website content, mailing lists, SEO development, plus, track analytics to ensure all content is up to date and relevant. Regularly update social media and respond to followers. Deliver reports on monthly analytics across web and social platforms and advise on improvements. Create, proofread, and edit copy for various marketing channels, ensuring a consistent voice. Capture photos and use PhotoShop software to make the house appeal to buyers. Film walk-throughs of houses and arrange videos to appeal to buyers.



The Exchange

• IT Services and IT Consulting

• Store Manager | Marketing Coordinator

  • Aug 2017 - Aug 2018

  Supervise and train staff on Standard Operating Procedures (SOP's) and Policies to adhere to. Conduct staff performance reviews and provide constructive feedback on how to make corrections. Collaborate with the company's owner to set and achieve team-oriented goals. Purchase store inventory using current trends, availability of new products being released and customer interest. Creatively display merchandise to maximize purchasing appeal with customers. Create sales and customer reports to help make recommendations for improvements.



API Digital

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2017 - Aug 2017

  Intake large amounts of inbound calls, texts and emails in a timely manner. Follow communication “scripts” when handling different companies and the types of services or products they provide. Identify the needs of the customers; perform research to clarify any questions or concerns; and, provide solutions or alternatives to accomplish their goals. Seize opportunities to upsell services or products when they arise. Document conversations between customers into the company Customer Management Relationships (CRM) database, with lots of detail, according to company standards. Frequently attend educational seminars and Continuing Education (CE) classes to improve and further my knowledge and performance level.