Experience

Balistreri Real Estate

• United States
• Real Estate
• 100 - 200 Employee

• REALTOR, GRI, ABR, green, CNE, MBA

  • Oct 2003 - Present

  Helping Clients Build Wealth Through Property Ownership -- that's my mission statement. I am a licensed professional REALTOR, assisting my clients in selling / buying / and investing in real estate. I have over 20 years as a real estate investor / landlord. My strengths include: highly organized, responsive, thorough, and a strong negotiator. Helping Clients Build Wealth Through Property Ownership -- that's my mission statement. I am a licensed professional REALTOR, assisting my clients in selling / buying / and investing in real estate. I have over 20 years as a real estate investor / landlord. My strengths include: highly organized, responsive, thorough, and a strong negotiator.



Providian Financial

• Financial Services
• 1 - 100 Employee

• Vice President, Inbound Sales and Sales Operations

  • 2000 - Jan 2002

  Directed a team of 100+ specialists to support the sales operations in 8 geographically dispersed call centers. Consistently delivered $20M+/mo (against a $17M/mo business plan) in new balance transfer revenue with an Inbound Sales team of ~150 Peraonal Bankers.

• Vice President, Service Excellence

  • 1999 - 2000

  Led a team of 50+ specialists to resolve customer complaints on behalf of the CEO's office. Analyzed trends and identified root causes to understand customers' experiences, functioned as customer advocate. Conducted working sessions across various departments to engineer problems out of the business processes, reducing customer action complaints by 48% in 2000 over 1999. Received USA TODAY/RIT Quality Cup Award for outstanding acheivement in improving customer satisfaction. May 8, 2001 USA… Show more Led a team of 50+ specialists to resolve customer complaints on behalf of the CEO's office. Analyzed trends and identified root causes to understand customers' experiences, functioned as customer advocate. Conducted working sessions across various departments to engineer problems out of the business processes, reducing customer action complaints by 48% in 2000 over 1999. Received USA TODAY/RIT Quality Cup Award for outstanding acheivement in improving customer satisfaction. May 8, 2001 USA TODAY article and photo.

• Director, Customer Retention

  • 1998 - 1999

  Facilitated roll out of price and non-price customer credit card retention offer programs. Authored company-wide customer retention philosophy, training over 2,000 customer service associates. Increased monthly customer card retention rate from 67% to 75% in one year, saving $1.9M in NPV revenue for the company.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Practice Manager, Call Center Consulting Solutions

  • Jul 1985 - Jul 1998

  Recruited, hired, trained, and developed a professional services team (start-up initiative), providing consultative services to AT&T's call center clients, assessing and implementing customer service best practices tailored to their specific objectives. Generated $3M+ in high margin revenue. Held various Call Center Operations, National Account Manager, Sales, and Sales Management positions at AT&T over 13 years. Received numerous acheivement and recognition awards. Recruited, hired, trained, and developed a professional services team (start-up initiative), providing consultative services to AT&T's call center clients, assessing and implementing customer service best practices tailored to their specific objectives. Generated $3M+ in high margin revenue. Held various Call Center Operations, National Account Manager, Sales, and Sales Management positions at AT&T over 13 years. Received numerous acheivement and recognition awards.