Project Manager

• Sep 2020 - Present

Sales & Project Management

• Feb 2019 - Feb 2020

Sales & Projects - Signage

• Oct 2012 - Jan 2019

Customer Service Representative

• Mar 2012 - Sep 2012

•Hands on experience in export/import documentation and JAFZA customs policy and procedures. •Preparing MIS reports for the operation manager/stock controller. •Additional responsibility as a backup for the stock controller in day-to-day operations, claims, damages and stock variances. •Coordinating with freight forwarders, courier companies & airport office for document clearance and arranging deliveries. •Coordinating with client and internal departments (transportation, C&F, warehouse) for smooth flow of inward and outward flow of cargo. •Ensuring the order processing, picking, loading and delivering is done within the time constraints and adhering to all the required company policies and procedures. •Inventory management and space Analysis: Managing inventory in an orderly fashion to provide smooth dispatching of cargo. •Follow up on pre-alerts from overseas offices through e-mail and keep a track on arrival of shipments. •Follow up with shipping lines, Air Lines and update customers regarding inbound shipments. •Prepare payments for shipping lines / DPA / Dubai customs for Delivery orders / Clearance / Delivery. •Assign jobs for field persons for delivery orders and customs clearance. •Correspond with DPA / Dubai Customs for any Port / Customs related issues. •Achieve defined KPI Targets Preparation of weekly/monthly reports and statistical figures on volumes and revenue as well as customer ranking. •Preparation of documents for customs clearance. •Passing Export /Import / transfer of owner ship through E- MIRSAL. •Coordinating with shipping lines for checking on vessel arrivals and availability of inventories. Booking a release for respective destinations. Arrange approvals from the liners. Show less

HELP DESK COORDINATOR / CUSTOMER SERVICE SUPPORT – TEAM LEADER

• Oct 2007 - Feb 2012

•Ensure high level of customer satisfaction in line with the business objectives. •Handles customer complaints immediately and according to the Company’s guidelines, reports all concerns to the senior authorities. •Noting Complaints and faults and follow up with respective Departments. •Handling Payment issues. •Handling and invoicing on-site payments regarding exhibition services leasing. •Billing of Outstanding payments from Clients. •Preparing Daily tally sheets. •Ensuring all outstanding payments are updated and closed by the end of the event. •Ensures that the same high quality level of service is being provided equally. among all customers getting the best price available for their events •Growing and developing event sales through new customers •Customer service and sales at retail & other event sites •Managing and motivating a small team •Advise senior management on matters requiring their attention and implement their decisions. •Follow up with clients to arrange payment and, after the event, to evaluate the service provided •Internal Event coordination: to ensure constant, transparent, accurate and positive communication within the event team •Post-event evaluation (Including data entry and analysis and producing reports for event stakeholders). Show less

Call centre agent

• Mar 2007 - Apr 2007

• Cross check the locations provided by customers for delivering the shipments. • Keeping customers informed up to date, about their corresponding deliveries. • Proven competency of dealing with customers from various classes, assisting them with orders and answering their questions regarding the services. • Update & Record shipment timings and locations in the system accordingly. • Deliver world class customer service and build customer satisfaction and loyalty. • Obtaining client information by answering telephone calls; verifying information. • Establishes policies by entering client information; confirming location. • Informs clients by explaining procedures; answering questions; providing information. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Produce call reports on daily basis. • Identify and escalate priority issues. • Enter new customer information into system. • Achieved set targets of the firm by the stipulated deadline. • Perform data entry services for the company in regards to punching in customer information, call logs according to standard operating procedures Show less