Lady Cheysser Trede
Customer Success Director at SimplerQMS A/S- Claim this Profile
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Tagalog Native or bilingual proficiency
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English Native or bilingual proficiency
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Danish Limited working proficiency
Topline Score
Bio
Farha Sayeed
I was introduced to Lady as our e-QMS training manager. She helped me learn a lot of new things about an e-QMS and also break down several complex e-QMS functions. She and her team have been instrumental in helping us achieve our QMS milestones. Most importantly, she always anticipates challenges and suggests pragmatic solutions. I have truly enjoyed working with her and look forward to our continued collaboration.
Kyle R. Joseph
I have seen Lady grow as a professional for the greater portion of four years. Among her key strengths, consistency and accountability to output is stellar to say the least. She is always hungry to learn new concepts and strategies of how a need can be approached to ensure not just success goals but stretch goals as well. With this rigor, we saw her grow from expert roles of subject matter expertise and eventually moving into a string people leadership role. She is ever flexible and adjusting to the needs of the business and her staff, never afraid to roll up her sleeves to guide and get the job done. She was a key leader in driving client advocacy of the Learning and Development department for both our internal and external clients, receiving recognition and praise for her level of planning, transparency, execution, and governance. This same level of dedication had left her to lead multiple multi-vendor projects which drove positive and needed change on various processes and curriculum outlines which would become standardized for global accounts. Lady would be an asset to any organization that is looking for an expert, mentor, leader, and partner in the learning and development space, I highly recommend her and would look forward to working with her again in the future if given the opportunity.
Farha Sayeed
I was introduced to Lady as our e-QMS training manager. She helped me learn a lot of new things about an e-QMS and also break down several complex e-QMS functions. She and her team have been instrumental in helping us achieve our QMS milestones. Most importantly, she always anticipates challenges and suggests pragmatic solutions. I have truly enjoyed working with her and look forward to our continued collaboration.
Kyle R. Joseph
I have seen Lady grow as a professional for the greater portion of four years. Among her key strengths, consistency and accountability to output is stellar to say the least. She is always hungry to learn new concepts and strategies of how a need can be approached to ensure not just success goals but stretch goals as well. With this rigor, we saw her grow from expert roles of subject matter expertise and eventually moving into a string people leadership role. She is ever flexible and adjusting to the needs of the business and her staff, never afraid to roll up her sleeves to guide and get the job done. She was a key leader in driving client advocacy of the Learning and Development department for both our internal and external clients, receiving recognition and praise for her level of planning, transparency, execution, and governance. This same level of dedication had left her to lead multiple multi-vendor projects which drove positive and needed change on various processes and curriculum outlines which would become standardized for global accounts. Lady would be an asset to any organization that is looking for an expert, mentor, leader, and partner in the learning and development space, I highly recommend her and would look forward to working with her again in the future if given the opportunity.
Farha Sayeed
I was introduced to Lady as our e-QMS training manager. She helped me learn a lot of new things about an e-QMS and also break down several complex e-QMS functions. She and her team have been instrumental in helping us achieve our QMS milestones. Most importantly, she always anticipates challenges and suggests pragmatic solutions. I have truly enjoyed working with her and look forward to our continued collaboration.
Kyle R. Joseph
I have seen Lady grow as a professional for the greater portion of four years. Among her key strengths, consistency and accountability to output is stellar to say the least. She is always hungry to learn new concepts and strategies of how a need can be approached to ensure not just success goals but stretch goals as well. With this rigor, we saw her grow from expert roles of subject matter expertise and eventually moving into a string people leadership role. She is ever flexible and adjusting to the needs of the business and her staff, never afraid to roll up her sleeves to guide and get the job done. She was a key leader in driving client advocacy of the Learning and Development department for both our internal and external clients, receiving recognition and praise for her level of planning, transparency, execution, and governance. This same level of dedication had left her to lead multiple multi-vendor projects which drove positive and needed change on various processes and curriculum outlines which would become standardized for global accounts. Lady would be an asset to any organization that is looking for an expert, mentor, leader, and partner in the learning and development space, I highly recommend her and would look forward to working with her again in the future if given the opportunity.
Farha Sayeed
I was introduced to Lady as our e-QMS training manager. She helped me learn a lot of new things about an e-QMS and also break down several complex e-QMS functions. She and her team have been instrumental in helping us achieve our QMS milestones. Most importantly, she always anticipates challenges and suggests pragmatic solutions. I have truly enjoyed working with her and look forward to our continued collaboration.
Kyle R. Joseph
I have seen Lady grow as a professional for the greater portion of four years. Among her key strengths, consistency and accountability to output is stellar to say the least. She is always hungry to learn new concepts and strategies of how a need can be approached to ensure not just success goals but stretch goals as well. With this rigor, we saw her grow from expert roles of subject matter expertise and eventually moving into a string people leadership role. She is ever flexible and adjusting to the needs of the business and her staff, never afraid to roll up her sleeves to guide and get the job done. She was a key leader in driving client advocacy of the Learning and Development department for both our internal and external clients, receiving recognition and praise for her level of planning, transparency, execution, and governance. This same level of dedication had left her to lead multiple multi-vendor projects which drove positive and needed change on various processes and curriculum outlines which would become standardized for global accounts. Lady would be an asset to any organization that is looking for an expert, mentor, leader, and partner in the learning and development space, I highly recommend her and would look forward to working with her again in the future if given the opportunity.
Credentials
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Introduction to Working in the Medical Device Industry
Medical Device HQMay, 2022- Nov, 2024 -
Teaching English as a Foreign Language (TEFL)
International Open AcademyApr, 2020- Nov, 2024 -
Mastering the Art of Instructor Led Training
IntuitAug, 2015- Nov, 2024 -
Scenario Based Learning
Sutherland
Experience
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SimplerQMS A/S
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Denmark
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Software Development
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1 - 100 Employee
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Customer Success Director
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May 2023 - Present
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Implementation & Training Manager
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Oct 2021 - May 2023
SimplerQMS is a Pre-Validated eQMS for Life Science Companies. We help Pharma, Biotech and Medical Device companies save time and stay compliant with our easy-to-use Office-integrated software. SimplerQMS is audit-ready and compliant with GxP, FDA Part 11, GAMP5, ISO13485, MDR, ISO27001, and other life science regulations.My responsibilities: -Manage the customer success team of SimplerQMS A/S and act as the daily manager of the people working in these functions in all locations- Maintain and improve on implementation and support processes - Overall responsible for customer training environment and for all training materials- Ensure that customer projects are planned, handled, and completed- Ensure high customer satisfaction due to well driven projects and daily support- Overall follow up on customer support cases and ensure high attention on customer reported cases- Overall responsible for SimplerQMS helpdesk system- Overall responsible for staff in the customer success team and can hire and discontinue personnel when approved by senior management Show less
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Customer and Training Assistant
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Dec 2020 - Oct 2021
Driving the on-boarding of customers by building their competences through training and supportEnsuring that onboarding activities are successfully completedPreparing materials and training environments for customer-specific training activitiesExecuting, follow up and document training activitiesSupporting customersCreating and approving training plans and training certificatesPreparing and approving training material and training environments
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Sutherland
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Learning And Development Supervisor
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Nov 2016 - Apr 2018
-Capacity planning, hiring, coaching, development & performance, management of the entire training staff across the geography-Budgetary compliance and maintaining ratios, support, revenue growth and demands for the clients
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Learning And Development Specialist
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Mar 2014 - Nov 2016
-Facilitate all aspect of classroom training, manage the bottom quartile through constant monitoring/calibration sessions, identifying training needs,conducting coaching sessions and refreshers, travelling to different sites to conduct training-Trainer certification, classroom readiness, on boarding for system and tools and other administrative tasks Administering E-learning through the learning management systems-Administering E-learning through the learning management systems
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Customer Service Specialist
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Mar 2012 - Mar 2014
Phone support to Intuit QuickBooks, customers based in the USA, Canada and UKProvide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency Maintaining a high-level of Key performance indicators such as tNPS, and Care%
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service Specialist
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Mar 2010 - Mar 2012
-Phone support to Intuit QuickBooks, Apple and IBM customers based in the USA & Australia -Provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency -Maintaining a high-level of Key performance indicators such as tNPS, and Care% -Phone support to Intuit QuickBooks, Apple and IBM customers based in the USA & Australia -Provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency -Maintaining a high-level of Key performance indicators such as tNPS, and Care%
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Education
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2021 -
UCplus
Danish Language and Literature, A2 -
2005 - 2009
Philippine School of Business Administration
Accountancy, Accounting -
2005 - 2005
Colegio de San Juan de Letran (Manila)
Accountancy, Accounting
Community
