Visitor Experience Officer

• Aug 2022 - Present

Visitor Services Coordinator

• Apr 2022 - Aug 2022

- Ensuring Visitor Centre is well presented, organized, easy to use, accessible and well stocked with promotional materials.- Maintaining a database tracking all requests for information (including walk-ins, email, Live Chat, and phone). - Compile monthly and annual reports for information statistics.- Responsible for the annual Distribution Plan for PKT promotional materials.- Maintaining accurate Tourism business information on Customer Relations Management (CRM) system.- Serving as the first point of contact for confidential and superior Visitor Centre customer service (including in person, phone, Live Chat, social media and email).- Assisting in creating and executing the annual Visitor Services Plan, implementing new and innovative visitor services techniques that align with industry trends.- Liaising with other community stakeholders and welcome centres to compare best practices, operating systems and service levels.- Providing input on strategies for the future development of visitor services with a focus on strengthening alliances with community and provincial partners. Show less

Digital Service Squad Member

• Aug 2021 - Feb 2022

-Conducted in-depth one-on-one consultations with small business clients focused on building digital marketing skills and knowledge, adopting digital tools & technologies, and accessing grant funding. -Providing analysis and assessment of client's business models, marketing strategy, website creation & performance, social media strategy, e-commerce consultations, back-end business operations support, operational strategies, and providing targeted recommendations, with follow-ups to track progress. -Researching, preparing and delivering reports, webinars and multimedia presentations to clients, staff and external partners. -Representing Acorn30 & Digital Main Street at related events and engagements to engage and convert interest into viable clients. Show less

Communications & Tourism Assistant

• Jul 2021 - Oct 2021

-Assisted in the development and promotion of multiple campaigns across various social media platforms. -Researched and developed creative written and visual content for social media, blog posts, member newsletters, emails, and other communication pieces. -Supported main content creator with ads, presentations, reports, and other documents for Chamber events, member meetings, etc. -Monitored community engagement and responded to queries, messages and comments in a timely and professional manner on social media and via email. -Acted as the lead staff member providing area information, accommodation referrals and directions to over 300+ visitors. Show less

Customer Service Representative

• Jun 2018 - Aug 2019

-Consulted customers on various products. -Guided brides and grooms with setting up wedding registries. Collaborated with marketing managers to implement promotional merchandise staging. -Oversaw rewards points database system and ensured accuracy of inputs. -Processed confidential credit card payments/applications. -Staged and faced products with attention to detail. -Promoted to manager on duty during store liquidation sale. -Responsible for leading a group of individuals during store liquidation sale on merchandising projects, assembly of promotional events. -Handled merchandising, cash duties, balancing cash registers before/after each shift. Show less