Pat Szkarlat
Customer Support at Jane.app- Claim this Profile
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Bio
Graeme 'Grey' Scallion
I worked with Pat Szkarlat in 2018, and I was impressed from day 1 at their commitment and genuine interest in their work. As a tech support representative, Pat always went the extra mile to identify and solve issues for clients, and they built a rapport with SMEs throughout the company to ensure they always had access to accurate information. They are charismatic and inquisitive, and speak in a way that commands attention and respect. Pat is an asset, so if you're recruiting for education or training roles, don't pass them up!
Tessa Kruger
As a software developer working with Pat, it was an absolute pleasure to work with her. With her background and knowledge in Web Development, she was always able to transcribe my technical jargon describing solutions and issues into human readable language for our clients to digest with accuracy and ease. Her technical background and deep understanding is a true asset to any tech company. And just as important are her people skills. She is such a joy to be around and I always enjoyed the days where we could work on tickets together. I started at Ample only a few weeks after she did, and despite being new to the team herself, she went out of her way to make me feel welcome and part of the Ample family. She is a natural leader and mentor to others, as she loves to see her teammates learn, grow and succeed. Although we worked in different departments, she succeeded in transcending that invisible (and physical, our departments were on opposite ends of the building) gap, and fostered inclusivity and unity across teams. And lastly, she consistently had the most glowing reviews from our clients. She handled tickets efficiently, prioritized well, and was communicative. She is a true team player, is empathetic, and kind, with a refreshing sense of humour. I hope to have the opportunity to work with Pat again. Any company would be lucky to have her on their team.
Graeme 'Grey' Scallion
I worked with Pat Szkarlat in 2018, and I was impressed from day 1 at their commitment and genuine interest in their work. As a tech support representative, Pat always went the extra mile to identify and solve issues for clients, and they built a rapport with SMEs throughout the company to ensure they always had access to accurate information. They are charismatic and inquisitive, and speak in a way that commands attention and respect. Pat is an asset, so if you're recruiting for education or training roles, don't pass them up!
Tessa Kruger
As a software developer working with Pat, it was an absolute pleasure to work with her. With her background and knowledge in Web Development, she was always able to transcribe my technical jargon describing solutions and issues into human readable language for our clients to digest with accuracy and ease. Her technical background and deep understanding is a true asset to any tech company. And just as important are her people skills. She is such a joy to be around and I always enjoyed the days where we could work on tickets together. I started at Ample only a few weeks after she did, and despite being new to the team herself, she went out of her way to make me feel welcome and part of the Ample family. She is a natural leader and mentor to others, as she loves to see her teammates learn, grow and succeed. Although we worked in different departments, she succeeded in transcending that invisible (and physical, our departments were on opposite ends of the building) gap, and fostered inclusivity and unity across teams. And lastly, she consistently had the most glowing reviews from our clients. She handled tickets efficiently, prioritized well, and was communicative. She is a true team player, is empathetic, and kind, with a refreshing sense of humour. I hope to have the opportunity to work with Pat again. Any company would be lucky to have her on their team.
Graeme 'Grey' Scallion
I worked with Pat Szkarlat in 2018, and I was impressed from day 1 at their commitment and genuine interest in their work. As a tech support representative, Pat always went the extra mile to identify and solve issues for clients, and they built a rapport with SMEs throughout the company to ensure they always had access to accurate information. They are charismatic and inquisitive, and speak in a way that commands attention and respect. Pat is an asset, so if you're recruiting for education or training roles, don't pass them up!
Tessa Kruger
As a software developer working with Pat, it was an absolute pleasure to work with her. With her background and knowledge in Web Development, she was always able to transcribe my technical jargon describing solutions and issues into human readable language for our clients to digest with accuracy and ease. Her technical background and deep understanding is a true asset to any tech company. And just as important are her people skills. She is such a joy to be around and I always enjoyed the days where we could work on tickets together. I started at Ample only a few weeks after she did, and despite being new to the team herself, she went out of her way to make me feel welcome and part of the Ample family. She is a natural leader and mentor to others, as she loves to see her teammates learn, grow and succeed. Although we worked in different departments, she succeeded in transcending that invisible (and physical, our departments were on opposite ends of the building) gap, and fostered inclusivity and unity across teams. And lastly, she consistently had the most glowing reviews from our clients. She handled tickets efficiently, prioritized well, and was communicative. She is a true team player, is empathetic, and kind, with a refreshing sense of humour. I hope to have the opportunity to work with Pat again. Any company would be lucky to have her on their team.
Graeme 'Grey' Scallion
I worked with Pat Szkarlat in 2018, and I was impressed from day 1 at their commitment and genuine interest in their work. As a tech support representative, Pat always went the extra mile to identify and solve issues for clients, and they built a rapport with SMEs throughout the company to ensure they always had access to accurate information. They are charismatic and inquisitive, and speak in a way that commands attention and respect. Pat is an asset, so if you're recruiting for education or training roles, don't pass them up!
Tessa Kruger
As a software developer working with Pat, it was an absolute pleasure to work with her. With her background and knowledge in Web Development, she was always able to transcribe my technical jargon describing solutions and issues into human readable language for our clients to digest with accuracy and ease. Her technical background and deep understanding is a true asset to any tech company. And just as important are her people skills. She is such a joy to be around and I always enjoyed the days where we could work on tickets together. I started at Ample only a few weeks after she did, and despite being new to the team herself, she went out of her way to make me feel welcome and part of the Ample family. She is a natural leader and mentor to others, as she loves to see her teammates learn, grow and succeed. Although we worked in different departments, she succeeded in transcending that invisible (and physical, our departments were on opposite ends of the building) gap, and fostered inclusivity and unity across teams. And lastly, she consistently had the most glowing reviews from our clients. She handled tickets efficiently, prioritized well, and was communicative. She is a true team player, is empathetic, and kind, with a refreshing sense of humour. I hope to have the opportunity to work with Pat again. Any company would be lucky to have her on their team.
Credentials
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Aperture
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Experience
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Jane.app
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Canada
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Software Development
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200 - 300 Employee
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Customer Support
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May 2022 - Present
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Website Support Management Consultant
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May 2020 - Mar 2022
• Streamlining site for efficiency and performance, troubleshooting WordPress plug-ins and settings, performed backups and updates. • Developing how-to documentation, researching alternate web hosts and website building apps for client. • Transferred domain via GoDaddy to Format, troubleshooting email and server settings in GoDaddy and Mozilla Thunderbird • Streamlining site for efficiency and performance, troubleshooting WordPress plug-ins and settings, performed backups and updates. • Developing how-to documentation, researching alternate web hosts and website building apps for client. • Transferred domain via GoDaddy to Format, troubleshooting email and server settings in GoDaddy and Mozilla Thunderbird
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Ample Organics
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Canada
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Information Technology & Services
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1 - 100 Employee
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Technical Support Representative
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Mar 2018 - Sep 2018
*Acquired by Akerna Corp. as of December 2019. • Provided professional email and telephone support (in-office/remote) to Ample software clients across Canada with a high level of empathy and patience in complex/high stake situations, resulting in customer satisfaction scores of 80% and above, and QA scores of 88% and above. • Collaborated with developers, account managers and product managers on client feature requests, bug tickets and deployments. • Contributed ideas, knowledge and experience for ongoing improvement of training process for Ample staff, partnered with Director of Training. Show less
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Pivotal Software, Inc.
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United States
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Software Development
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100 - 200 Employee
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Associate IT Support Engineer
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Aug 2016 - Jun 2017
• Advised and aided employees on macOS troubleshooting, hardware replacements, email account issues; resolved inquiries with remote IT team members by phone/email/video chat, spanning time zones and office locations. • Created exceptional documentation detailing computer, television and audio/visual configuration for main reception as well as Event Space, enabling comprehension and troubleshooting for staff. • Advised and aided employees on macOS troubleshooting, hardware replacements, email account issues; resolved inquiries with remote IT team members by phone/email/video chat, spanning time zones and office locations. • Created exceptional documentation detailing computer, television and audio/visual configuration for main reception as well as Event Space, enabling comprehension and troubleshooting for staff.
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Creative
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Oct 2008 - Dec 2015
• Consistently achieved 98% or higher through Net Promoter Score, enlivened the experiences of people from all walks of life through personalized training sessions, making tech accessible and enjoyable.• Extensive relationship building skills, using keen listening and intuition, asking questions and being present.• Lauded by clients and coworkers alike for commanding the attention of an audience, impressive presentation and public speaking skills.• Creating training roadmaps for coworkers new to the training field, providing support, consistency and assurance. • Develops training programs for staff, inflating sales revenue and personal training memberships.• One of the responsibilities/roles of a Creative = "Protector of Apple Culture".Client testimonial: "Pat is simply amazing. She is knowledgeable & patient. She guides you without making you nervous and she has a knack for explaining things so that you understand the new terminology and can relate to it. I learn very well from Pat. She is a good teacher."Client testimonial: “Pat has been fabulous. I commented to Pat that I had seen her working with a young person (while I was in the store for other reasons) and his enjoyment in her lesson was great for me to see”. Show less
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Mentor
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2011 - 2012
• Praised by management and staff for problem solving and building harmonious internal relationships.• Creative and effective conflict resolution, bringing solutions to the table where others did not; stomped complaints/problems in their tracks and offered help and support to coworkers from all store teams.• Spends one-to-one time with coworkers, listening and offering support, guidance and advice. Coworker testimonial: "Pat is the best! She is warm, non-judgemental and interested in others and what makes you feel alive!" Show less
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Genius In-Training
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Nov 2007 - May 2008
• Promoted for technical knowledge and efficiency, received high Net Promoter scores and commendations from clients and staff.• Incessant thirst for learning and understanding; admitting ignorance and not hiding under false pretence to "appear smart"; utilizing the intelligence of others on the Genius team to aid in comprehension. Always asking questions!From a client: "Pat was amazing to talk to. She understood exactly what I was asking and had answers to even my most simple and mundane questions. She never made me feel like I was a inferior to her due to her 'genius' status! She also engaged in personal conversation (inquiring about how my day was going, etc.) which I found made the experience even more pleasant! THANKS AGAIN PAT!" Show less
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Mac Specialist
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Aug 2006 - Nov 2007
• Recognized by management for accruing high sales in Apple services and support. High Net Promoter scores and commendations.• Gain trust from clients, addressing and soothing concerns and any issues, recommending a return with any further questions. A zealot, invigorated and excited to share knowledge with any trepidatious visitor to the Apple Store!From a client: "If you go to the Sherway Gardens' Apple Store, talk to Pat! She is really nice and a warm, smiling, caring employee!"
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Education
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2001 - 2004
Seneca College of Applied Arts and Technology
Diploma, Graphic Design -
2014 - 2014
Bitmaker
web development -
2012 - 2012
Mindfulness for Health
8-week Mindfulness Program -
2011 - 2011
Apple, Inc.
Creative Strategies, Adult Learning and Teaching Methodologies
Community
