Experience

Xenett

• United States
• Software Development
• 1 - 100 Employee

• Senior Quality Assurance Analyst

  • Nov 2021 - Present



Hike

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Quality Assurance Analyst

  • Oct 2019 - Oct 2021

  • Participated in the development of process maps & new feature requirements documents. • Understood the System and Functional Requirements. • Testcase auditing and modification when a product has feature/design changes. • Created & executed the test scripts using the TestingWhiz test automation tool. • Created the different test suites and executed them on TestingWhiz Grid. • Exposure in Smoke, Regression, Compatibility, and various other types of Testing. • Strong knowledge of SDLC, STLC, and Defect Life Cycle. • Exposure of critical flows - Billing, Payment, Multi-users, Offers, Product orders, Integrations. • Experience with third-party integrations - Xero, Quickbooks Online, MYOB, Big Commerce, Shopify, Woo Commerce, Magento, Neto, Unleashed, MailChimp, Deputy. Show less



Cygnet Infotech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Product support / QA Automation Engineer

  • Feb 2018 - Oct 2019

  • Provided chat support through email, Skype and Zendesk on client queries. • Developed a thorough functional and technical understanding of the software applications. • Provided one-on-one functional support to the company’s international clients. • Ensured to share knowledge and practice to peers and stakeholders. • Worked on Application level as well as Enterprise level testing. • Provide real time testing on client script and resolved the issues. • Testing on new feature upload and release. • To acquire understanding of domain by going thoroughly through the requirements. • Writing test cases which should cover various scenarios. • Worked on unit testing and regression testing. • To follow proper bug life cycle. • Defect logging and verification. • Maintaining test documents for better traceability. Show less



Klix Media

• Technology, Information and Internet
• 1 - 100 Employee

• Product Support Executive

  • Jul 2015 - Feb 2018

  - Participated in the development of process maps & new feature requirements documents. - Developed a thorough functional and technical understanding of the software POS applications. - Ensured to share knowledge and practice with peers and stakeholders. - Provide performance on the Application level as well as Enterprise level support. - Provide real-time testing on client store and resolved the issues. - Provide real-time chat support to enterprise-level clients globally through the intercom, Email & Zendesk. - Resolves product issues (customer complaints) by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Show less