Amber DeGiso

Service Desk Analyst at Phacil, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Phoenix, Arizona, United States, US
Languages
  • English -

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Bio

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Experience

  • Phacil (a By Light Company)
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Service Desk Analyst
      • Jul 2016 - Present

  • GO Financial
    • Quality Assurance Analyst
      • Oct 2015 - May 2016

      Evaluate calls and procedures performed by various departments ensuring calls meet criteria established by Operations.Collaborate with team to create and improve scorecards using Avaya and Excel.Record monthly trends in excel and report to Team Leads for coaching opportunities.

    • Underwriting Specialist
      • Dec 2013 - Nov 2015

      Review loan documents for accuracy per set guidelines. Researches and verifies customer information via phone and web sources. Receive incoming calls, providing outstanding customer service.

  • THQ
    • United States
    • Computer Games
    • 200 - 300 Employee
    • QA Tester
      • Oct 2010 - Dec 2012

  • Game Daze
    • Chandler, AZ & Phoenix AZ
    • Shift Supervisor
      • Nov 2006 - Nov 2009

      Provided customer service, product knowledge, and delegated daily tasks to co-workers. Provided customer service, product knowledge, and delegated daily tasks to co-workers.

Education

  • Art Institute of Phoenix
    Bachelor of Arts, Media Arts & Animation
    2007 - 2010
  • S.O.A.R. program at Phoenix Workforce Connections

Community

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