Senior Sales Coach

• Jan 2023 - Present

Sales Coach

• Nov 2022 - Jan 2023

Onboarding Specialist

• Sep 2022 - Nov 2022

Studio Manager

• Feb 2020 - Sep 2022

In this position, I administer all front office operations focusing on guest services, staff efficiency and development, and Club profitability. I also spearhead human resources initiatives such recruitment/hiring, professional development, scheduling, and process improvement implementation to maximize efficiency. • Facilitate all member requests and help to resolve any member issues and questions. • Assist GM with making decisions, overseeing team performance, removing obstacles to success and ensuring adequate resources are always available. • Strengthen customer brand loyalty by assessing positive interactions had by all staff and ensuring an exceptional customer service experience. • Managed escalated customer complaints to ensure the client experience is positive in order to maintain affirmative brand recognition. Show less

Assistant Personal Training Manager

• May 2019 - Jan 2020

In this position, I onboarded and improved the productivity of a cohort of 20 fitness professionals of the Fitness and Nutrition team, guiding their development and upward progression throughout their career. I also developed programs that addressed highest organizational developmental areas based upon a comprehensive needs assessment of employees and managers' perceptions. In addition, I collaborated with leadership to identify rising talent for succession planning.• Organized, coordinated, and facilitated new trainer onboarding sessions during their first 3-6 months of employment.• Administered training needs assessment tools to determine employee job performance discrepancies.• Developed and delivered Performance Management Program by shadowing trainers to assist in meeting performance measurement objectives and each club's monthly goals. Show less

Fitness Professional / On-Boarding Specialist

• Mar 2016 - Apr 2019

In this position, I developed and delivered safe, professional, exciting and comprehensive personal training programs to ensure members were satisfied with their workout program and remained motivated to attain their personal health and fitness goals.• Assisted members by educating, delivering, and connecting their interests & goals to the industry leading strategy of the club’s amenities. • Accelerated member growth in the fitness club space by creating and structuring processes for customers to achieve and exceed expected personal success. • Led client to finish national 60-day challenge in third place, guiding fitness, monitoring nutritionist session progress, and providing constructive motivation and feedback. Show less

Member Services Supervisor

• Oct 2015 - Feb 2016

In this position, I delivered the highest quality customer service to all members and guest through professional greetings, account maintenance, and extensive knowledge of Life Time products and services. I also managed and trained staff on situation-based procedures, in addition to demonstrating conflict management techniques regularly while providing excellent customer service.• Streamlined processes and procedures at member services desk, drastically reducing paperwork and improving efficiency.• Coordinated new member enrollment and orientations and other special events pertaining to member services.• Evaluated member relations' metrics, including retention rates and recruitment goals. Show less

Small Business Owner

• Mar 2015 - Dec 2015

In this position, I created a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other corporate priorities, focusing on strategic, operational, and leadership excellence. • Spearheaded opening of juice bar to bring energy and enthusiasm to customers for juicing to create meaningful life changes. In this position, I created a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other corporate priorities, focusing on strategic, operational, and leadership excellence. • Spearheaded opening of juice bar to bring energy and enthusiasm to customers for juicing to create meaningful life changes.

Assistant Store Manager

• Sep 2009 - May 2012

In this position, I was in charge of promoting a sales culture to build productivity. In addition, I prepared the store for future growth through hiring and developing great people. Assisted the Store Manager to develop a team of qualified health enthusiasts, by participating in the interview and selection process, ensuring established health enthusiasts achieved their goals and objectives through training and development. • Supported the Store Manager with succession planning strategies. • Effectively prepared the store; cleaned the store, shelves and recovered products. • Prepared for and set monthly sales promotions, ensuring a compelling presentation to the customer. Show less