Experience

OHM International, Inc.

• United States
• Wholesale Import and Export
• 1 - 100 Employee

• Outside Sales Representative

  • Jul 2023 - Present

  Orlando, Florida, United States Responsible for establishing contact with existing clients, identifying new opportunities, and following up on potential leads.



Mosaic Consulting Inc.

• United States
• Legal Services
• 1 - 100 Employee

• Software Developer

  • Feb 2021 - Jul 2023

  Specializing in Legal Tracker, Microsoft 365 Applications & Intapp Information Management Apps



Target

• United States
• Retail
• 700 & Above Employee

• General Merchandise Team Leader

  • Oct 2020 - Feb 2021

  Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts… Show more Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work. Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Floor Department Manager

  • Feb 2019 - Oct 2020

  Deltona, Florida, United States The Sales Floor Dept Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, managing performance, and ensuring adequate department coverage at all times. The Sales Floor Dept Supervisor has responsibility for both customer facing activities (e. g., greeting customer, clarifying needs and identifying solutions, closing sales) and non-facing activities (e. g.… Show more The Sales Floor Dept Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, managing performance, and ensuring adequate department coverage at all times. The Sales Floor Dept Supervisor has responsibility for both customer facing activities (e. g., greeting customer, clarifying needs and identifying solutions, closing sales) and non-facing activities (e. g., downstocking, inventory management, area recovery). The individual in this role ensures his/her area of the store is in-stock and customer ready at all times while inspiring engaging, customer-focused behavior and driving his/her team to achieve sales and margin goals. The Sales Floor Dept Supervisor must keep management informed, delegate and follow-up on daily tasks, and maintain a clean, safe and secure work environment. In addition to supervising associates in his/her own area, the Sales Floor Dept Supervisor must lead associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store, or serve as manager-on-duty (MOD). NOTE: The Pro Department Supervisor is responsible for all that is described above while supporting the unique service and merchandising needs of Pro customers. This includes driving execution of Pro sales and service strategy throughout the store, taking lead on the store s top Pro accounts, and coaching/training Pro associates in the store to effectively drive Pro sales and ensure the desired Pro customer experience is delivered.

• Installed Sales Manager

  • Jan 2018 - Feb 2019

  Deltona, Florida, United States The primary function of the Installed Sales Manager is to manage the daily operation of installation sales. This includes supervising and training associates, managing associate performance, ensuring adequate department coverage through scheduling of associates, and providing customers with service. Duties also include working with the Installed Sales team to ensure any issues (e. g., order product) are addressed, checking status of orders and communicating order status to customers, and… Show more The primary function of the Installed Sales Manager is to manage the daily operation of installation sales. This includes supervising and training associates, managing associate performance, ensuring adequate department coverage through scheduling of associates, and providing customers with service. Duties also include working with the Installed Sales team to ensure any issues (e. g., order product) are addressed, checking status of orders and communicating order status to customers, and communicating sales promotions information to associates. The Installed Sales Manager utilizes internal systems and reviews reports to plan inventory levels, resolve any issues, track orders, manage installation, acquire permits, and retrieve any other necessary information. The Installed Sales Manager also monitors and provides important feedback regarding service providers' capacity levels and ability to service the customer in a timely manner.

• Head Cashier

  • Feb 2017 - Jan 2018

  Deltona, Florida, United States The Head Cashier manages all checkout functions by processing sales transactions and refunds, monitoring cash drawer amounts, and maintaining checkout area. Also oversees coverage of registers and store supply usage, performs opening procedures, and provides excellent customer service by assisting customers and addressing issues.

• Customer Service Associate

  • Jul 2014 - Feb 2017

  Deltona, Florida, United States Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion.… Show more Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.

• Cashier

  • Feb 2012 - Jul 2014

  Deltona, Florida, United States Cashiers with Lowe’s primarily perform monetary transactions. In addition to conducting sales transactions, Lowe’s cashiers must also perform other customer service duties, such as handling refunds, making returns, and filing orders for specialty products. Depending on the store location and available staff, Lowe’s cashiers may need to perform other jobs, such as sales, stocking, and cleaning responsibilities.