International Customer Service

• Jul 2020 - Present

Bar Server

• Jun 2018 - Jun 2020

Bar Waitress

• May 2017 - Jan 2018

Bar Waitress

• Mar 2016 - Oct 2016

Bar department on Thomson Majesty cruise ship. Bar department on Thomson Majesty cruise ship.

International Communications Assistant

• Jun 2015 - Sep 2015

Traineeship in the department of Tourism/ International Business via the student exchange programme Erasmus+ for placement. ▪ Manage and report social media (Facebook, Instagram, Google+ etc) ▪ Optimization of web content ▪ Translations from Spanish/ English to Russian/ Ukrainian/ Bulgarian ▪ Communication in international press ▪ Support in the business development of the company Traineeship in the department of Tourism/ International Business via the student exchange programme Erasmus+ for placement. ▪ Manage and report social media (Facebook, Instagram, Google+ etc) ▪ Optimization of web content ▪ Translations from Spanish/ English to Russian/ Ukrainian/ Bulgarian ▪ Communication in international press ▪ Support in the business development of the company

Trainee

• Dec 2014 - Dec 2014

Practice duties and on-the-job training in Houskeeping, Front Office, F&B departments were completed in the period from 24th November to 5th December. Practice duties and on-the-job training in Houskeeping, Front Office, F&B departments were completed in the period from 24th November to 5th December.

Receptionist

• Jun 2014 - Aug 2014

Internship. Main responsibilities include: • dealing with bookings by phone, e-mail, letter, fax or face-to-face • completing procedures when guests arrive and leave • choosing rooms and handing out keys • preparing bills and taking payments • taking and passing on messages to guests • dealing with special requests from guests (like booking theatre tickets or storing valuable items) • answering questions about what the hotel offers and the surrounding area • dealing with complaints or problems. Also, as a russian native speaker I dealt with all the russian speaking guests of the hotel, or help with translations. Show less

Hostess

• Jun 2013 - Aug 2013

Internship. My main responsibility was to welcome and greet guests and customers of the hotel to breakfast, lunch or dinner;to handle delicate situations and dealing with customer complaints; receiving of payments; answering incoming calls; maintaining order and pleasant atmosphere in the restaurant area; being cheerful and friendly, always with a smile. Internship. My main responsibility was to welcome and greet guests and customers of the hotel to breakfast, lunch or dinner;to handle delicate situations and dealing with customer complaints; receiving of payments; answering incoming calls; maintaining order and pleasant atmosphere in the restaurant area; being cheerful and friendly, always with a smile.