Experience

Cause IQ

• United States
• Information Services
• 1 - 100 Employee

• Lead, Business Development & Customer Success

  • Jan 2020 - Present

  San Diego, California & Naples, Florida

• Customer Success Manager

  • Mar 2017 - Dec 2019

  Washington D.C. Metro Area • Created and managed the customer life cycle for all new accounts (starting from prospect conversion) • Coordinated and lead training webinars to ensure software adoption and success rate • Responsible for continuous support for 200+ accounts (accounts range in size from one user to 20+ users and are valued between $99/month and $25,000 a year) • Developed promotional campaigns to create awareness of updates to the software and to maintain adoption • Created help documentation such… Show more • Created and managed the customer life cycle for all new accounts (starting from prospect conversion) • Coordinated and lead training webinars to ensure software adoption and success rate • Responsible for continuous support for 200+ accounts (accounts range in size from one user to 20+ users and are valued between $99/month and $25,000 a year) • Developed promotional campaigns to create awareness of updates to the software and to maintain adoption • Created help documentation such as articles, videos, and best practice guides to ensure the success of customers • Managed renewal and upsell business including proposal development and invoicing • Developed Salesforce reports tracking customer health and renewal rates • Represented the company at multiple conferences to touch base with current customers, reengage with former customers, and connect with new contacts



Fortitude Systems

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Recruiter

  • Jul 2016 - Feb 2017

  Falls Church, VA • Committed myself to providing highly qualified, technical resources across all industries for small, medium and large businesses while providing pleasant candidate interactions over the phone. • Made 70-90 phone calls daily in search for the proper candidate to aid our clients’ IT processes and ensure successful outcomes for their business needs. • Maintained daily call log while generating new leads for business development. • Responsible for training new recruiters on a daily… Show more • Committed myself to providing highly qualified, technical resources across all industries for small, medium and large businesses while providing pleasant candidate interactions over the phone. • Made 70-90 phone calls daily in search for the proper candidate to aid our clients’ IT processes and ensure successful outcomes for their business needs. • Maintained daily call log while generating new leads for business development. • Responsible for training new recruiters on a daily basis. • Organized interviews times for candidates based on their availability and the availability of our clients’ hiring managers. • Worked daily with Microsoft Exchange and Microsoft Office Suite for organization and communication purposes. Show less



AroundCampus Group

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Representative/Sales Team Leader (Internship)

  • Apr 2015 - Aug 2015

  Williamsburg, VA • Attended the Sales Foundation Academy, a ten-day training in Chapel Hill, NC to learn a variety of sales techniques and relationship building approaches. I uncovered business needs through listening and asking questions. Worked with the College of William and Mary sales team daily to create strategic marketing campaigns for local businesses. • Made daily sales calls in the Williamsburg area while maintain daily sales records and call logs. • Sold $5,895.00 of advertising on print… Show more • Attended the Sales Foundation Academy, a ten-day training in Chapel Hill, NC to learn a variety of sales techniques and relationship building approaches. I uncovered business needs through listening and asking questions. Worked with the College of William and Mary sales team daily to create strategic marketing campaigns for local businesses. • Made daily sales calls in the Williamsburg area while maintain daily sales records and call logs. • Sold $5,895.00 of advertising on print, mobile, and digital platforms. • As the Sales Team Leader I was responsible for organizing morning meetings that set goals for the day as well as providing encouragement. I was also responsible for logging all of the team members’ sales throughout the summer. Show less