Nickson Jean Baptiste
Customer Success Manager at Secureframe- Claim this Profile
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Bio
Experience
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Secureframe
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Jun 2022 - Present
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DevOps Institute
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technology Coordinator
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Sep 2020 - May 2022
Tampa, Florida, United States The DevOps Institute’s Technology Coordinator is a multi-skilled individual who is responsible for advising, customizing, developing, and implementing DevOps Institute’s technology solution strategies and logistics to ensure the sustainability and growth of DOI’s membership, partners, and sponsor experiences.
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A-LIGN
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United States
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Computer and Network Security
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500 - 600 Employee
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Staff Consultant
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Jun 2018 - May 2020
Tampa/St. Petersburg, Florida Area A-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. They work with small businesses to global enterprises with services spanning across SOC, Penetration Testing, PCI DSS, HITRUST, ISO, and privacy compliance.
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Florida State University
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United States
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Higher Education
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700 & Above Employee
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IT Help Desk Technician
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Jan 2017 - May 2018
Tallahassee, Florida Area My responsibilities include computer lab maintenance, handling technology-related user issues for faculty, professors, and students within the College of Communication and Information at Florida State University. I also maintained security, connectivity, and performance for all hardware assigned.
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American Campus Communities
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United States
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Real Estate
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700 & Above Employee
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Maintenance Assistant
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Jul 2016 - Aug 2016
Tallahassee, Florida Area Assisted maintenance staff and campus assistants with all tenant living space issues. In this position I gained knowledge on customer service etiquette as well as maintenance procedure.
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Vector Marketing
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United States
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Manufacturing
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700 & Above Employee
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Sales Representative
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Jun 2014 - Aug 2014
Miami/Fort Lauderdale Area As a sales representative, I contributed over $3,000 in sales towards the office goal to place 3rd in the Southeast region of the Vector Marketing Corporation. Through this I developed strong professional sales skills and interpersonal networking skills.
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Education
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Florida State University
Bachelor’s Degree, Information Technology