Porscha Cannon
Microsoft 365 Ambassador at Mural Consulting- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Entrepreneurship Fundamentals
Lynda.comMar, 2017- Oct, 2024 -
Guy Kawasaki on Entrepreneurship
Lynda.comJan, 2017- Oct, 2024
Experience
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Mural Corporation
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Microsoft 365 Ambassador
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May 2022 - Present
Troubleshoot customer help tickets to best resolution communicating over the phone, email, or other remote support tools. Consistent daily management of active backlogged tickets. Work with customers from start to resolution. Remain customers main point of contact during escalation process. Provide virtual, front-line end-user and administrator support for customers. First point of customer contact by responding to help tickets via phone, email, and remote support tool modalities. Provide corners with best resolutions within service level agreement (SLA) timeframes. Consistent backlog management, initiating escalation process while providing high-quality case documentation for steps taken during resolution process. Perform detailed problem analysis with varying degrees of complexity, asking scoping questions while understanding customer's request for help. Installation, configuration, and break-fix support for Office365 suite on various customer platforms including but not limited to a pure cloud and hybrid environments.
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TTC total technologies
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Arizona, United States
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Tech support
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Jul 2021 - Apr 2022
Troubleshoot customer technical issues with iOS and Windows. Diagnosed and provided clear resolutions to solve customers' tech issues. Log information containing the issue resolution and actions taken. Maintained calm demeanor during difficult customer interactions. Recognized when the time came to escalate customers’ issue to supervisor, repair expert, or another appropriate team member for further assistance. Troubleshoot customer technical issues with iOS and Windows. Diagnosed and provided clear resolutions to solve customers' tech issues. Log information containing the issue resolution and actions taken. Maintained calm demeanor during difficult customer interactions. Recognized when the time came to escalate customers’ issue to supervisor, repair expert, or another appropriate team member for further assistance.
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Best Tech Support
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California, United States
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Tech Support
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Mar 2020 - Jun 2021
Diagnose and repair faults customers experienced with Windows and iOS systems.. Resolved network issues such as internet connectivity and web browser faults. Assist customers with installing and configuring hardware and software issues. Recognized when the time came to escalate customers’ issue to supervisor, repair expert, or another appropriate team member for further assistance. Diagnose and repair faults customers experienced with Windows and iOS systems.. Resolved network issues such as internet connectivity and web browser faults. Assist customers with installing and configuring hardware and software issues. Recognized when the time came to escalate customers’ issue to supervisor, repair expert, or another appropriate team member for further assistance.
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THE LOUNGE LTD
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United Kingdom
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Cosmetics
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Professional Men's Hair Groomer
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Jan 2017 - Mar 2020
An oasis for men to not only receive a refreshing haircut, but also a place to relax under a hot towel before a straight razor shave with essential skin enhancing oils to sooth and relax. An oasis for men to not only receive a refreshing haircut, but also a place to relax under a hot towel before a straight razor shave with essential skin enhancing oils to sooth and relax.
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OnTrac Corporate Office
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Chandler, AZ
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Customer Care Advocate
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Jan 2017 - Mar 2020
• Handle inbound and outbound calls tracking packages and shipment updates. • Thrive in a fast paced, results driven environment. • Effective oral and written communication skills are necessary to complete various tasks. • Handle inbound and outbound calls tracking packages and shipment updates. • Thrive in a fast paced, results driven environment. • Effective oral and written communication skills are necessary to complete various tasks.
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Champions Barbershop
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Moreno Valley, CA
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Professional Men's Groomer
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Dec 2015 - Dec 2016
Educated, trained, and licensed personal appearance professional providing a wide variety of hair and skin services. Traditional cuts include fades, high and tights, buzz cuts, and traditional men’s cuts, For women basic trims or shorter cuts are preformed. Skincare services provided, but not limited to beard and mustache trimming, face shaving, and face and scalp massage, hot towel shave treatments, pore cleansing, and deluxe face treatments. Other services offered include hair coloring, chemical straightening or chemical waves, and even fitting and measuring head caps for wigs or hairpieces.
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Head Sprung Barbershop
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Pomona, CA
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Independent Contractor
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Dec 2015 - Dec 2016
• Maintained daily on-site customer appointments • Managed accounts receivable. • Designed and implemented strategies to cross-sell and up-sell services to existing customer base. • Maintained daily on-site customer appointments • Managed accounts receivable. • Designed and implemented strategies to cross-sell and up-sell services to existing customer base.
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All Communications Network Inc (ACN)
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Riverside, CA
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Independent Business Owner (IBO)
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Sep 2013 - Dec 2015
• Received significant training and mentorship in entrepreneurship, leadership, and sales skills. • Recruited, coached, and trained new Independent Business Owners to have their own profitable businesses. • Operates a profitable in person based business that required a significant work ethic in addition to communication and sales skills. • Received significant training and mentorship in entrepreneurship, leadership, and sales skills. • Recruited, coached, and trained new Independent Business Owners to have their own profitable businesses. • Operates a profitable in person based business that required a significant work ethic in addition to communication and sales skills.
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LegalShield - Independent Associate Bill Harrel
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United States
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Legal Services
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700 & Above Employee
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Independent Business Owner (IBO)
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Nov 2011 - Nov 2013
• Exercised word of mouth advertising to grow my network. • Recruit and train individuals as new associates. • Quickly determined the needs of customers to offer the appropriate legal protection. • Exercised word of mouth advertising to grow my network. • Recruit and train individuals as new associates. • Quickly determined the needs of customers to offer the appropriate legal protection.
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Education
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2000 - 2005
ITT Technical Institute-San Bernardino
Bachelor of Science (B.S.), Computer Electronic Engineering Technology -
2013 - 2014
Rosston School of Hair Design
Board of Barbering and Cosmetology License, Barbering/Barber
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