Case Aide

• Aug 2021 - Present

Mandingo-French-Susu Interpreter

• Feb 2021 - Present

Volunteer

• Jun 2019 - Aug 2021

Voter Support Staff

• Oct 2020 - Nov 2020

Maintained clear communication with site manager regarding turnout Monitored ballot box Conducted COVID screenings and ensured all safety and voting policies were followed Maintained clear communication with site manager regarding turnout Monitored ballot box Conducted COVID screenings and ensured all safety and voting policies were followed

Business Compliance Officer

• Sep 2016 - Jun 2017

Trained and coached new employees in all procedures Collaborated with business partners to resolve complex compliance issues Evaluated information to determine accordance with legal requirements Conducted internal investigations to ascertain agreement with standards Prepared correspondence to relevant parties regarding decisions or appeals Trained and coached new employees in all procedures Collaborated with business partners to resolve complex compliance issues Evaluated information to determine accordance with legal requirements Conducted internal investigations to ascertain agreement with standards Prepared correspondence to relevant parties regarding decisions or appeals

Customer Service Representative

• Jun 2008 - Jun 2016

Contacted clients to diagnose and resolve all complaints and inquiries Conducted searches of credit bureau databases Equifax and Trans-Union Collaborated with external auditors and HR as needed Answered all inbound calls on multi-line system in professional manner Met quality and productivity standards of the sector according to bank procedures Contacted clients to diagnose and resolve all complaints and inquiries Conducted searches of credit bureau databases Equifax and Trans-Union Collaborated with external auditors and HR as needed Answered all inbound calls on multi-line system in professional manner Met quality and productivity standards of the sector according to bank procedures