Sean Toombs

Technical Support Engineer 2 at ShipBob
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Contact Information
us****@****om
(386) 825-5501
Location
Pomona, California, United States, US

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Credentials

  • Dell CSE, Certified Systems Expert
    Dell EMC
    Mar, 2018
    - Nov, 2024
  • Active Directory
    Microsoft Virtual Academy
    Nov, 2017
    - Nov, 2024
  • Cisco Network Support Specialist I & II
    Cisco & Southern California Regional Occupational Center
    Sep, 2015
    - Nov, 2024
  • Comptia A+
    CompTIA
    Jul, 2015
    - Nov, 2024

Experience

  • ShipBob
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 500 - 600 Employee
    • Technical Support Engineer 2
      • Apr 2022 - Present

      Technical Support Engineer 2 role supporting 12+ warehouses on the West Coast. Cloud platform Administration: Azure, Microsoft 365 admin, Intune, Slack, autopilot, Jira/Confluence, Snipe-IT, Google Workspace Admin, and TeamViewer. Extensive work in Azure endpoint, intune, AD. Apple Business Manager, DEP profiles. • Switch Patching and network cabling for offices and Warehouses • Tanium: Patching, patch remediation, custom reports Technical Support Engineer 2 role supporting 12+ warehouses on the West Coast. Cloud platform Administration: Azure, Microsoft 365 admin, Intune, Slack, autopilot, Jira/Confluence, Snipe-IT, Google Workspace Admin, and TeamViewer. Extensive work in Azure endpoint, intune, AD. Apple Business Manager, DEP profiles. • Switch Patching and network cabling for offices and Warehouses • Tanium: Patching, patch remediation, custom reports

  • Enterprise Solutions Inc.
    • United States
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Sr. IT Technian
      • Nov 2020 - Apr 2022

      • Level 2-3 support and escalation point for 9,000+ users US & Canada, projects, Executive White glove support, and VoIP Administration • New hire setup, profiles, laptops, network shares, Onedrive folder redirection, software, Cisco soft phone, VDI, and VPN • Software center, Bomgar remote tool, lockoutstatus tool, Netwrix Account Lockout Examiner • Cisco 8841 VoIP phone provisioning, Cisco unified CM Administration & Cisco Unity Connection administration • Cisco Jabber desktop client configuration, Cisco IP Communicator client configuration and support • Microsoft Teams support including integration with conference room A/V, integration with Outlook 365 • Lenovo laptop & desktop hardware break/fix • Work with 3rd party vendor: Worldwide Techservices • SAP 7.5 & DataWorkBench installation and configuration • Macbook Pro local user account configuration, O365, VPN, Adobe Mac support • Amazon Workspaces support • VDI support & troubleshooting with VMware vSphere 6.5, Horizon 7 Administrator, Horizon View Administrator • Solstice conference room technology & video conferencing support and administration Show less

  • City of Hope
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Desktop Engineer
      • Feb 2020 - Nov 2020

      • Manage end-user support for 3 regional clinics, 200 users, 45 VIP doctors, 365 on-call support, projects, and new hire • Salesforce RemedyForce Ticketing system • Symantec Altiris, Symantec Endpoint Connection, Dell Encryption Enterprise • Work with 3rd party vendor: Varian • DNS Manager, SMB administration • IDF Room: Patching, network KVM configurations • Citrix receiver troubleshooting & VMware Horizon initialization and configuration for external hospital access • Epic Support: printing, Imprivata & Ingenico + Instamed credit card scanner setup/configuration within Epic • Migration of Citrix Secure Hub/exchange mobile devices to Intune mdm/Office365 • Project management • Microsoft Teams support including integration with conference room A/V • SCCM imaging, remote control, generate device reports • Microsoft Software Center & Client Center Configuration Manager for software delivery/installation Show less

  • Fivepoint
    • Irvine
    • Site Administrator
      • Mar 2019 - Feb 2020

      • Provide support to 100 users in 4 locations in person & remotely • Proficiency using; Connectwise, Active Directory/ Azure AD, Lenovo & Dell systems, Macbooks, iPad & iPhone, Bitlocker, & substantial C-level white glove support • Kace system management appliance, scripting, asset inventory management and reporting • Independently supported field offices: network, domain, and security problem resolution • Kace Asset Management, Ring Central & Office 365 administration • A/V administration: Apple TV, Crestron technologies, Solstice wireless collaboration solutions • Windows migrations & patching, imaging large volumes of Lenovo systems • Application support: AutoCad/AutoDesk, Adobe Creative Suite, Sketchup Pro, Factset, and Bloomberg, polycom conference phone support, polycom phone provisioning • Polycom phone provisioning, polycom conference phone setup and troubleshooting Show less

  • Cox Communications
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Desktop Support
      • Jul 2018 - Mar 2019

      • Windows imaging and SCCM deployments, data migration, Mac OS support, C-level support • User account creation & administration for Active Directory, Exchange Mailboxes, MobileIron, MobilePass, and distribution lists • Network shares, Cisco VoIP configuration, Global Protect & NetMotion VPN, Remote Desktop Connection • Bitlocker key management, Microsoft teams, Skype Business troubleshooting, Service Now ticketing system, computer refresh projects • Windows imaging and SCCM deployments, data migration, Mac OS support, C-level support • User account creation & administration for Active Directory, Exchange Mailboxes, MobileIron, MobilePass, and distribution lists • Network shares, Cisco VoIP configuration, Global Protect & NetMotion VPN, Remote Desktop Connection • Bitlocker key management, Microsoft teams, Skype Business troubleshooting, Service Now ticketing system, computer refresh projects

  • Dell EMC
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Field Engineer 4
      • Feb 2018 - Jul 2018

      • Dell computer & tablet hardware support • Break/fix, on site troubleshooting, imaging, driver and firmware support • Work independently, schedule service times with IT departments and residential customers • VIP and C-level support • Image systems with Dell factory image per use case • Dell computer & tablet hardware support • Break/fix, on site troubleshooting, imaging, driver and firmware support • Work independently, schedule service times with IT departments and residential customers • VIP and C-level support • Image systems with Dell factory image per use case

  • Xerox
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Printer Technician
      • Dec 2016 - Aug 2017

      • Coordinate with LA IT teams to image, configure, and deploy Xerox printers throughout LA County Department of Social Services sites • Provide customer support locally and remotely for Xerox network printers • Configure administrator Xerox accounts for onsite IT teams & teach users secure printing via employee key fobs • Coordinate with LA IT teams to image, configure, and deploy Xerox printers throughout LA County Department of Social Services sites • Provide customer support locally and remotely for Xerox network printers • Configure administrator Xerox accounts for onsite IT teams & teach users secure printing via employee key fobs

  • Self-employed SoCal PC/Mac Repair
    • Greater Los Angeles Area
    • Computer Technician
      • Nov 2015 - Dec 2016

      Receive call from clients with personal computer/IT problems, troubleshooting over the phone with clients. 90% hardware troubleshooting, upgrading, reformatting. Recovering operating systems with clients data with recovery software, encrypting hard drives with Bitlocker, replacing heatsink assemblies, replacing graphics and sounds cards. Laptops, Apple Tv's, Macbook Pro's, desktops, home networking, iMac's, Android & iPad tablets. Receive call from clients with personal computer/IT problems, troubleshooting over the phone with clients. 90% hardware troubleshooting, upgrading, reformatting. Recovering operating systems with clients data with recovery software, encrypting hard drives with Bitlocker, replacing heatsink assemblies, replacing graphics and sounds cards. Laptops, Apple Tv's, Macbook Pro's, desktops, home networking, iMac's, Android & iPad tablets.

Education

  • Comptia
    A+, IT
    2015 - 2022
  • Dell
    Certificate, Dell Systems Expert
    2017 - 2018
  • Microsoft Virtual Academy
    Active Directory, Pass
    2017 - 2017
  • Southern California Regional Occupational Center
    Cisco Network Support Specialist II, Cisco CCNA
    2015 - 2016
  • Southern California Regional Occupational Center
    A+ Certificate, Information Technology
    2014 - 2016
  • Cisco Networking Academy
    Cisco Network Support Specialist II, Computer Systems Networking and Telecommunications
  • Dell
    Certificate

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