Stephanie Williamson
Senior Customer Success Manager at Intercom- Claim this Profile
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Bio
Yoojin Park
Having worked with Stephanie on multiple projects, I’m super grateful to have someone like her at CreatorIQ! She is always working hard to ensure that she’s delivering quality service and platform expertise to our clients, and I can tell that it stems from a genuine place of care. Steph is so detail oriented and always delivering on time, while being mindful and considerate of all stakeholders involved. On top of that, she’s overall a fun and hilarious teammate to be around. She is an absolute pleasure to work with and we’re lucky to have her!
Danica Kombol
Technology platforms and relationships? Sounds like an oxymoron, right? Wrong. Stephanie is the exception to the rule. She's been our CreatorIQ relationship manager from the get go and she focuses on relationship with a capitol R. Stephanie goes far beyond our technology needs to really get to know us as an agency and to truly address our business goals. She's an advocate, a trouble shooter, a problem solver and a friend. She checks in on you, even when there isn't a problem. The world right now needs more Stephanies!
Yoojin Park
Having worked with Stephanie on multiple projects, I’m super grateful to have someone like her at CreatorIQ! She is always working hard to ensure that she’s delivering quality service and platform expertise to our clients, and I can tell that it stems from a genuine place of care. Steph is so detail oriented and always delivering on time, while being mindful and considerate of all stakeholders involved. On top of that, she’s overall a fun and hilarious teammate to be around. She is an absolute pleasure to work with and we’re lucky to have her!
Danica Kombol
Technology platforms and relationships? Sounds like an oxymoron, right? Wrong. Stephanie is the exception to the rule. She's been our CreatorIQ relationship manager from the get go and she focuses on relationship with a capitol R. Stephanie goes far beyond our technology needs to really get to know us as an agency and to truly address our business goals. She's an advocate, a trouble shooter, a problem solver and a friend. She checks in on you, even when there isn't a problem. The world right now needs more Stephanies!
Yoojin Park
Having worked with Stephanie on multiple projects, I’m super grateful to have someone like her at CreatorIQ! She is always working hard to ensure that she’s delivering quality service and platform expertise to our clients, and I can tell that it stems from a genuine place of care. Steph is so detail oriented and always delivering on time, while being mindful and considerate of all stakeholders involved. On top of that, she’s overall a fun and hilarious teammate to be around. She is an absolute pleasure to work with and we’re lucky to have her!
Danica Kombol
Technology platforms and relationships? Sounds like an oxymoron, right? Wrong. Stephanie is the exception to the rule. She's been our CreatorIQ relationship manager from the get go and she focuses on relationship with a capitol R. Stephanie goes far beyond our technology needs to really get to know us as an agency and to truly address our business goals. She's an advocate, a trouble shooter, a problem solver and a friend. She checks in on you, even when there isn't a problem. The world right now needs more Stephanies!
Yoojin Park
Having worked with Stephanie on multiple projects, I’m super grateful to have someone like her at CreatorIQ! She is always working hard to ensure that she’s delivering quality service and platform expertise to our clients, and I can tell that it stems from a genuine place of care. Steph is so detail oriented and always delivering on time, while being mindful and considerate of all stakeholders involved. On top of that, she’s overall a fun and hilarious teammate to be around. She is an absolute pleasure to work with and we’re lucky to have her!
Danica Kombol
Technology platforms and relationships? Sounds like an oxymoron, right? Wrong. Stephanie is the exception to the rule. She's been our CreatorIQ relationship manager from the get go and she focuses on relationship with a capitol R. Stephanie goes far beyond our technology needs to really get to know us as an agency and to truly address our business goals. She's an advocate, a trouble shooter, a problem solver and a friend. She checks in on you, even when there isn't a problem. The world right now needs more Stephanies!
Experience
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Intercom
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United States
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Software Development
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700 & Above Employee
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Senior Customer Success Manager
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Sep 2023 - Present
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Customer Success Manager, Mid-Market
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Jun 2021 - Sep 2023
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CreatorIQ
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United States
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Software Development
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100 - 200 Employee
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Customer Success Manager
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Nov 2018 - May 2021
Consulted across a diverse grouping of Enterprise, Agency, and SMB partners to showcase value within the Influencer Marketing industry. - Managed one of the largest CS portfolios driving long-term success through continuous platform training and influencer marketing consultation. - Developed customized strategies to generate platform value and ROI across social media channels. - Collaborated with Product and Engineering departments to develop new features by providing client feedback from alpha/beta programs and accelerated launch of new features. - Managed platform/business escalations to address product gaps increasing platform adoption and driving value for customers. - Mentored growing team of new hires in platform training, client communications, team processes, account transitions, and industry best practices. Show less
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Meredith Corporation
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United States
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Book and Periodical Publishing
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700 & Above Employee
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Influencer Marketing, Supervisor
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Nov 2016 - Oct 2018
Lead a suite of influencer campaigns for leading consumer brands and served as the primary leader for all things influencer: producing, launching, reporting and educating on client campaigns. - Executed monthly campaigns across micro, macro and celebrity influencers - Redesigned campaign strategy, reporting, and metrics approach; resulted in a 7x lift in impressions estimate - Spearheaded the collaboration between brand and editorial to support influencer content - Managed a team that produced program briefs, campaign timelines, weekly client meetings, reporting metrics, payments and amplification strategies Show less
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Influenster
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United States
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Advertising Services
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1 - 100 Employee
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Sales Marketing Strategist
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Feb 2016 - Oct 2016
- Partnered with CPG & Beauty brands to create social media buzz, produce thousands of online reviews, and gain valuable consumer insights - Developed marketing materials that aided in sales presentations, client retention and daily pitching efforts - Strategized new design layout and wrote copy for revamped business inquiry page - Positioned Influenster as the #1 Product Discovery Platform for users to discover, review, and share new products - Assisted in content creation for social media & influencer marketing strategies Show less
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Vayable
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United States
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Internet Publishing
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Global Market Manager
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Oct 2014 - Feb 2016
Vayable enables locals to use their time and knowledge to earn a living by generating new sources of income, while creating a better world where people can experience richer, more meaningful lives. - Served as community liaison by connecting Vayable suppliers (travel guides, “insiders”) to Vayable consumers (travelers) - Maximized Vayable’s global market share and profits by identifying market opportunities, unmet customer needs and competitive positioning - Developed marketing materials to promote Vayable’s services, increase site traffic and oversee all major social media networks - Approved and activated new listings for the platform - Identified and converted seasoned insiders into Vayable ambassadors - Created travel experiences that garnered media attention Show less
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MWW
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New York, NY
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Account Executive
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May 2013 - Jun 2014
- Managed clients across retail and enterprise tech industries - Increased clients’ public profiles and enhanced visibility within each industry - Provided strategic PR counsel and created annual media plans and goals - Oversaw media roundtables and product launch events for various clients - Penned byline stories and blog entries on behalf of CEOs and CMOs - Drafted, edited and prepared press releases and marketing materials - Proposed new business targets and revenue opportunities with current clients Show less
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Atomic PR
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San Francisco, CA
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Assistant Account Executive
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Jun 2011 - May 2013
- Coordinated public relations for up to 6 companies simultaneously - Secured feature stories with top-tier media; notably TechCrunch, New York Times, Mashable, GigaOM, WIRED, Engadget, CNET, AllYou, RealSimple, SF Chronicle - Secured panel topics and presentations for industry events/awards, notably SXSWi - Drafted press materials including releases, pitches, promotional materials and messaging - Provided analysis of client and competitor coverage to develop future PR goals and messaging Show less
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MSL (Global)
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France
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Public Relations and Communications Services
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700 & Above Employee
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Public Relations Intern
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Feb 2011 - May 2011
- Secured feature stories with the top 50 DMA reporters and bloggers - Created media lists and company overviews, managed social media and coordinated campaign events - Secured feature stories with the top 50 DMA reporters and bloggers - Created media lists and company overviews, managed social media and coordinated campaign events
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Scoopler, Inc
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Technology, Information and Internet
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Public Relations Intern
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Oct 2010 - Feb 2011
Scoopler is a search engine for the real time web, making it easy to find the latest and best content about what is happening right now. Scoopler is a search engine for the real time web, making it easy to find the latest and best content about what is happening right now.
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Education
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University of California, Davis
BA, International Relations, Communications -
UC Paris Campus
International Relations and Affairs
Community
