Experience

SwipeSense Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Success Manager

  • Oct 2018 - Present

  SwipeSense is a technology platform company that was acquired by SC Johnson to make a difference in the healthcare industry. Our mission is to help save lives through technology that creates safe, healthy, and sustainable environments. Our integrated technology platform consists of 4 solutions: 1.) Automatic electronic Hand Hygiene monitoring 2.) Nursing Insights 3.) Contact Tracing 4.) Asset Tracking (RTLS) SwipeSense is a technology platform company that was acquired by SC Johnson to make a difference in the healthcare industry. Our mission is to help save lives through technology that creates safe, healthy, and sustainable environments. Our integrated technology platform consists of 4 solutions: 1.) Automatic electronic Hand Hygiene monitoring 2.) Nursing Insights 3.) Contact Tracing 4.) Asset Tracking (RTLS)



Mattersight Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Senior Analyst

  • Apr 2018 - Aug 2018

• Customer Success Analyst

  • Apr 2016 - Aug 2018

  • Main point of contact between Mattersight and Fortune 100 clients concerning data and reporting matters• Partner with clients to set yearly goals based on company initiatives, develop a success plan, and track monthly, quarterly, and yearly progress• Gather and confirm requirements for Tableau dashboards and Data Extracts• Present monthly success plans to show how Mattersight is positively driving improvement • Write SQL queries and develop data extracts to run ad-hoc and re-occurring analysis• Align clients’ MBO’s with Mattersight solutions to show how Mattersight is currently, and can in the future, driving value Show less



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Operations Analyst - Customer Experience

  • Aug 2015 - Apr 2016

  Develop and implement business process strategies that generate measurable improvements in customer satisfaction and interaction efficiency throughout the customer journey. Use the five step process of Identify, Analyze, Recommend, Implement, and Measure to go from an idea to an implemented solution.

• Operations Analyst

  • Aug 2014 - Aug 2015

  Support customer service agents by balancing urgent issues with long term strategic initiatives. Encouraged to challenge the status quo and develop more efficient business rules and processes. Document and create reports on key agent metrics and then analyze this data to reduce company cost and maximize customer experience.



Northwestern Mutual

• United States
• Financial Services
• 700 & Above Employee

• Financial Representative Intern

  • May 2013 - Aug 2013

  Northwestern Mutual creates financial security for our clients and their families. We meet with our clients to determine which goals they are most passionate about, and work with them to create a long-term plan to reach them. Northwestern Mutual creates financial security for our clients and their families. We meet with our clients to determine which goals they are most passionate about, and work with them to create a long-term plan to reach them.