Account Manager | Value Architect

• May 2019 - Present

Implementation Partner:• Manage product implementations for different business units across customer portfolio and Pre-sales within respective geography.• Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.• Develop process improvements to achieve cost effectiveness and time saving.• Build positive and productive working relationships with customers for business growth.• Manage the implementation Team for the customer to ensure value delivery for customer needs.• Serve as primary contact for customer inquiries and concerns.• Make critical business decisions to meet customer expectations.• Develop scope and budget for delivery projects• Report delivery status to customers and develop required delivery documentations.Value Architect:• Articulate solution design and assess product fitment • Study customer IT landscape to understand and identify automation candidates which can deliver maximum value realization to customer.• Create deployment plan for the use cases, working with all the other stakeholders • Assess the impact and provide recommendations for any Product change including configuration / Integration changes that need to be performed by the customer / Operations Team• Coordination with the Product team (issue escalation & resolution / Upgrades / Patches etc.)

Delivery Manager

• Jun 2015 - Apr 2019

 Identify, Procure and direct consulting resources to execute client strategies Effectively manage all business development / pre-sales efforts Designing and implementing business objectives that meet service delivery needs Leverage financial planning and budgetary management experience to ensure scope of projects are met and maintained Lead Projects from initial definition to blueprint development and overall execution Project & Program Management Evaluate project objectives & prioritization. Oversee and manage client delivery center step-up and operations

Sr. Business Consultant

• Jun 2012 - May 2015

 Business Architecture & Design for Index Development Platform helping client business team to develop and maintain new and existing indices. Subject matter expert on Index Methodologies, understand index guide's and implement new indices as per client requirements Project & Program Management

Account Manager

• Jan 2011 - May 2012

Responsible for New Business Development and client management for Global and Large Investment Banks

Domain Consultant / Program Manager

• May 2007 - Dec 2010

IT program management, Handling multiple project portfolios, New business development, Domain consultant, Resourcing, Offshore - Onsite delivery management

Regional Manager

• Feb 2003 - Apr 2007

Senior Area Manager

• Mar 2001 - Jan 2003